Resources

Comparisons

You can use a variety of tools for online small group discussions. We have outlined solutions, rated them for the effort required, and identified key considerations.
You can use a variety of tools for online small group discussions. We have outlined solutions, rated them for the effort required, and identified key considerations.
Before selecting a tool to host your next webinar, find out what you need to consider.
Before selecting a tool to host your next webinar, find out what you need to consider.
You can use a variety of tools for sending messages to a group. We have outlined solutions, rated them for effort required, and have identified key considerations.
You can use a variety of tools for sending messages to a group. We have outlined solutions, rated them for effort required, and have identified key considerations.

Experts & Communities

The MC User Group is a systemwide resource for anyone using Salesforce Marketing Cloud at the University of Minnesota.
Participate in discussions and events with faculty, students, and staff who wish to integrate video technology into their work.
Users of the University's customer relationship management tools meet monthly to share ideas. If interested in joining, email [email protected]

Good Practices

Instructors often use classroom discussions to promote sharing and ideas about a subject matter. Sometimes, discussions can become rote and tedious, or engage only one or a few students and the instructor.
Email scams (known as phishing) are a common method to trick you into visiting a fraudulent website, opening an infected document, or logging in to "validate your email account."
Challenge We need an email address for our group and a Google Drive account to store our group’s documents.

How-Tos

The Zoom for Canvas Integration allows you to start and join Zoom meetings from within Canvas. This article is for UMN faculty and staff who would like to use Zoom together with Canvas.
Compare the features of Zoom (umn.zoom.us) and Google Hangouts Meet (
Because University of Minnesota email accounts require a specific type of authentication called Shibboleth, UMN Gmail accounts cannot be added as the primary email using the normal method for adding multiple Gmail acc
Gmail's Canned Responses (Templates) feature is a great resource for those who continually receive the same questions or comments via email and wish to use prepared responses to answer these emails. T
Email forwarding is available to: Current Students and Staff who are NOT in the Academic Health Center or other Department or School that handles sensitive da
Description Sometimes names appear in Gmail as "[Internet ID] University of Minnesota" or "Unknown" rather than the usual "[First Name] [Last Name]."
Set up automatic email filtering to manage your University email. You can:
This article will help you to sign in to multiple Gmail accounts at one time.
Email headers contain tracking information for an individual email, detailing the path a message took as it went through various mail servers.
The University of Minnesota does not automatically transfer email and Google Drive documents after a campus domain change.
The University of Minnesota has enabled access to GMa
There are multiple video layout options available for you as a host, co-host, and participant in Zoom. Layout Options There are 4 video layout options in Zoom:
Zoom provides several ways for meeting hosts to set up audio and for participants to join audio. As a host, use this article to inform your meeting setup.
The HCC, or Health Care Component, is a group of faculty, students, or staff who work closely with private health information and are subject to a Business Associates Agreement (BAA) with Zoom to ensure HIPAA complian
Pre-assigned breakout rooms is an advanced usage of Zoom.  Easier options are to not use breakout rooms or to use randomly assigned breakout rooms (
Use this feature if you want to let someone else host a meeting or webinar that you have scheduled. This may be helpful if you are out of the office or late to your meeting or webinar.
You do not need a webcam in order to join a Zoom meeting or webinar.  Without a webcam, you will not be able to transmit video.  Things you will be able to do include:
There are two Zoom account types at the University of Minnesota:  
Zoom can change the way you teach and interact with learners, by giving you the ability to hold online office hours with learners anywhere in the world on a one-time or recurring basis.
Host controls allow you as the host or co-host to control various aspects of the Zoom Meeting or Webinar, such as managing the participants. Host controls include but are not limited to:
The host key is a 6-digit PIN tied to your Zoom account. It is not meeting-specific.  You can use your host key to claim host privileges in the following circumstances:
You can use a landline or mobile phone to join or host a Zoom meeting via audio conferencing. This is useful when:
Zoom has international dial-in numbers available for an extensive and growing list of countries throughout the world.  Participants from abroad can join UMN-hosted Zoom meetings or webinars via telephone if they canno
Once you have started or joined a Zoom meeting using your iPhone or iPad, follow the steps below to connect to the meeting audio.
You can use the Zoom mobile app to share your entire screen on an iPhone or iPad (as long as you are running
Zoom is a video conferencing tool that may be used for your course to support online activities, such as:
Video It is a good idea to test your video in Zoom before a meeting or webinar.  You can do that either manually or via a test meeting.
You can use Zoom on a computer through a web browser.  This lets you use some of Zoom's features without downloading plug-ins or software.  However, the web client has limited features.  
University of Minnesota students, staff, faculty, departmental, and sponsored accounts who are not in the
This article helps you log into the UMN Zoom platform. For security purposes, Zoom logs out after 120 minutes of inactivity.
The University of Minnesota's Zoom conferencing system now includes a feature that uses automatic transcription to tur
Breakout Rooms allow you to seamlessly split your Zoom meeting into separate sessions for small group discussion, and then bring those sessions back together to resume the large group meeting.  As the meeting host, yo
The Meeting Settings page in your
As a host or co-host, you can mute all of the participants in the meeting. 
Your Profile page in your
If your camera is not showing up in the Zoom Settings, or if it is selected and not showing any video, these general tips can help.
Zoom offers optimized screen sharing of a full screen video clip.  This setting increases the frame rate of the screen share while playing the clip, so that the playback appears more smooth for remote participants.  T
Your Personal Meeting Room is the virtual meeting room that is permanently reserved for you.  You can start an instant meeting there at any time, or schedule it for future use.  
The polling feature for meetings and webinars allows you to ask multiple choice polling questions.
If you are hosting a webinar and want attendees to take a survey or be taken to a specific webpage afterward, you can specify a Post Webinar Survey URL.  Webinar participants will be prompted to take a
As a Zoom host, you can record your meeting or webinar.
If your camera is displaying upside down or sideways in Zoom on your Windows PC, you can rotate the camera in your settings until it is oriented correctly.
Becoming comfortable with Zoom's scheduling and invitation features will help you host successful meetings. This article covers:
You can allow someone else to schedule meetings and webinars on your behalf in Zoom.
Zoom offers step-by-step instructions for using Microsoft Powerpoint presentations with screen sharing in their
Follow the recommendations below to keep your Zoom Meetings secure and free from disruption.
You can set a playback range for a Zoom cloud recording that you share with other
You can use Zoom to share your desktop, window, or application with meeting attendees.
If you want other meeting attendees to see what you are working on, you can share your screen by clicking on the Share button in the Zoom toolbar.
Hosts using the Zoom Client for Meetings desktop application can allow mul
You can sign up for the following Zoom trainings through
You can start an instant meeting for screen share (no video) or an audio-only meeting from the
Synchronous class sessions, in which everyone logs in to a web conferencing system at a pre-scheduled time, are one way to create engagement and foster community in your fully online courses.
There are two options to test your video in Zoom prior to a meeting or webinar:
If you are hearing feedback or echoes in your meeting, that means there is a device in the meeting that is channeling your audio back.
Zoom is the University of Minnesota's preferred platform for virtual meetings, remote collaboration, and video conferencing. 
You can use the Call-Out feature in a Zoom meeting or Webinar to dial yourself or someone else to join the audio by telephone. Please Note:
The dual-monitor display feature allows you to see the video on one monitor and the screen share on another monitor simultaneously.  
If the video area on your Lenovo laptop looks like a grey box with a crossed-out camera icon, try these troubleshooting steps. 
You can watch recordings o
Zoom offers an extensive coll
The Zoom for Google Calendar add-on allows you to schedule and join meetings directly from a Google Calendar event.

Resources

Article from Geekazine on some simple tips that help with making video conferencing of all types a more pleasant experience for everyone.
A/B testing is a method of market testing in which you send two versions (Condition A and Condition B) of your communication to two test audiences from your subscriber list.
You may have reached this page after clicking a link in an email with thesubject "Your West's Unified Communications Services Conferencing Account
Good audio is an essential component for a good meeting.
A guide from the Federal Trade Commission (FTC) concerning the CAN-SPAM Act, which sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop ema
This page describes how the Salesforce Marketing Cloud application processes unsubscribe requests to help you remain compliant with the CAN-SPAM Act.
Instructions for creating and using reports in Centergy.
Understand the statistics that Centergy provides.
Documentation for call center and contact center supervisors in using the Centergy application.
Content Detective is a tool that helps you identify spam triggers in your email content.
Overview from Google on how to create Google+ Events, including how to add a Google Video Call (Hangout) to a Google+ Event.
This vendor-supplied help article details the steps required to create a new data extension for storing subscriber data within Salesforce Marketing Cloud.
This vendor-supplied help article describes how to create an email template using HTML Paste, with or without the Content Builder.
This vendor-supplied help article explains how to create templates using the either the Template Editor or the Content Builder in Salesforce Marketing Cloud.
This vendor-supplied help article is an overview and landing page for all topics related to data extensions within Salesforce Marketing Cloud.
This document is required for users of the Donor Management System (DMS) database courtesy of the University of Minnesota Foundation (UMF).
This PDF contains the policies surrounding use of the University of Minnesota Foundation's (UMF) Donor Management System.
Login to the Donor Management System (DMS), available to people who have been granted access.
Simple steps for embedding YouTube videos and playlists.
A standard data extension is a table within the application database that contains your data.
A template controls the banner, background color, borders, and layout of an email. You can use the same template as the basis of multiple emails. It contains your brand and the layout of information.
Learn how to use the basic features of Gmail including managing your Gmail account, reading & organizing emails and sending emails.
The University of Minnesota and Google, Inc.
General Why is the University using Google Apps?
Find support information for Google Currents on Google's help site.
Google Currents brand pages offer ways for organizations to reach out to followers, fans, and customers on Google.
Learn how to create or join a Google Group, read and create posts, create a forum, and organize events.
Learn how to create or join a Google Group, read and create posts, create a forum, and organize events.
Short article from 9to5 Google on how the use of Google Drive app within a hangout has been removed. Now users are to use the chat box for sharing any Google Driv items.
Learn about Google Hangouts on Google's help site.
The Google Hangouts Meet Help Center can help learn how to start and join meetings and use different settings in the meeting.
Webpage with link to download Google Video Calls (Hangouts) plugin required for most browsers to enter a video call.
Short video from Ronnie Bincer about how Google (Hangouts sometimes auto-mutes participants.
Web page from Google with information on how to start a Google Video Call (Hangout), including how to set up your computer and computer browser in advance.
You can easily communicate with your family and friends through Hangouts in Gmail. You can make phone calls, have face-to-face video calls, and share photos.
You can easily communicate with your family and friends through Hangouts in Gmail. You can make phone calls, have face-to-face video calls, and share photos.
Overview of how to use Google Video Calls with Google Calendar, including how to add a video call to a calendar event.
Overview of how to use Google Video Calls with Google Calendar, including how to add a video call to a calendar event.
When you order telephone service, you may also need a new telephone. Telephone availability differs depending on your location. For example, the Rochester campus only has VoIP telephones.
Out of office or vacation reply
This vendor-supplied help article gives a broad overview of the HTML Paste feature, an option you have when creating an email. This feature allows you to create emails with HTML code.
This vendor-supplied help article details the steps required to import new subscriber data into an existing data extension within Salesforce Marketing Cloud.
See answers to frequently-asked questions about Reservationless Plus Conferencing, an audio conferencing service available to the University of Minnesota.
ipHouse offers discounted dialup and DSL Internet service, each in two varieties. The first provides connectivity to the Internet. The second also includes e-mail, personal Web page, and other features.
A full account of all the legal requirements and policy guidelines for mass email sent from users of Salesforce Marketing Cloud at the University of Minnesota. The document is owned by University Relations.
A full account of all the legal requirements and policy guidelines for mass email sent from users of Salesforce Marketing Cloud at the University of Minnesota. The document is owned by University Relations.
The data extension details section is where you can view statistics about the data extension and change properties of the data extension. To access data extension properties, follow these steps:
Click the Google Apps icon
The University uses Google Mail (Gmail) as our email platform. Your U of MN email address is: [email protected] For example, if your Internet Id is goldy001
This site, maintained by University Relations (URelations), provides requirements and guidelines surrounding the use of color and type/typography at the University of Minnesota.
This site, maintained by University Relations (URelations), provides downloadable files containing offical University of Minnesota logos, wordmarks ("Driven to Discover"), seals, and other official branding elements s
Maintained by University Relations (URelations), this site contains guidelines for using the official UMN Branded Template in Salesforce Marketing Cloud, as well as the raw HTML code for use in any HTML email authorin
Maintained by University Relations (URelations), this site contains guidelines for using the official UMN Branded Template in Salesforce Marketing Cloud, as well as the raw HTML code for use in any HTML email authorin
University Relation's web page on University of Minnesota web standards, and usability and accessibility related to the Univesity of Minnesota web templates.
This site, maintained by University Relations (URelations), provides downloadable images for social networking services such as Facebook, Twitter, LinkedIn, and Google+; as well as common icons for RSS feeds and
This page presents conceptual information and references about creating personalized content in an email. Personalization is content that is specific to an individual customer or client.
This section contains procedural information relating to 
This document contains conceptual and procedural information about the portfolio file management feature inside of Salesforce Marketing Cloud.
This document provides conceptual and procedural information about the reporting functionality available in the Salesforce Marketing Cloud. Reports provide you aggregated information about your subscribers, sends, and
This article shows users where to go to locate the list of Reservationless-Plus Domestic and International Toll-Free dial-in numbers related to their specific conference code.
For Technical and billing questions about Reservationless Plus Conferencing, a phone conferencing service available at the University of Minnesota, please contact InterCall directly.
Reservationless-Plus Conferencing is a pay-as-you-go phone conferencing service from West Communications (formerly Intercall) that is available at the University.
Salesforce Marketing Cloud Classic Content starts its end of support plan in the first half of 2019.
The University of Minnesota Marketing Cloud Users Google Group is a systemwide resource for anyone using Salesforce Marketing Cloud (SMC) at the University of Minnesota.
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud when you need to import subscriber data from a spreadsheet document (E
Login to Salesforce Marketing Cloud (SMC), formerly known as ExactTarget.This is not Salesforce CRM.
Publication lists can provide more control over opt-out (unsubscribe) requests in Salesforce Marketing Cloud (SMC).
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud when utilizing Donor Management System (DMS) data extensions from the Univer
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud to a UMN internal LISTSERV mailing list.
Send Preview is a rendering of an email as it will be sent to a recipient. After the initial preview, you can proceed through the rest of the recipients on the list to see the preview for each.
This vendor-supplied help article details using the Guided Send feature to send emails using contact information stored in a Data Extension. 
This page presents conceptual and procedural information about sending within the Email application of Salesforce Marketing Cloud.
Quick article from Teacher Tech (Alice Keeler) on how to choose which video has the main focus in a Google Video Call (Hangout).
An outgoing relay is a mail server that delivers users' outgoing email messages.
When you order voice service, you may also need a new telephone. Telephone availability differs depending on your location.
We continuously work to improve our voice services. Current projects are described below.
This page presents conceptual information about the tracking feature within the Salesforce Marketing Cloud application.
This vendor-supplied help article details the various tabs and functionality of the Tracking Workspace. The tracking workspace contains the follow tabs:
Move Recording To move a recording to your Content folder, follow the instructions below.
This Word document contains a walkthrough of the steps required to access Donor Management System (DMS) data queries from the University of Minnesota Foundation (UMF).
The University of Minnesota's official privacy statement. This page is a required link in the footer of any mass email that is sent from the University to an external audience.
The UMN Mass Email informal Community of Practice (or iCoP) is a Google Group that promotes the needs of communicators around the University of Minnesota.
The UMN Mass Email informal Community of Practice (or iCoP) is a Google Group that promotes the needs of communicators around the University of Minnesota.
This vendor-supplied help article provides information and examples on how tracking happens within Salesforce Marketing Cloud.
Google Support document on the use of Google Groups to make sharing from Google Drive more easily monitored and controlled.
Google Support document on the use of Google Groups to make sharing from Google Drive more easily monitored and controlled.
This LinkedIn Learning video shows how to use the calendar to invite others to the meeting, and activate video chat to see each other along with other features.
Gmail Help For assistance with using gmail, Google provides these helpful resources:
University of Minnesota instructors can create Google course groups for their classes based on data in the U of M PeopleSoft directory. The membership in these groups is synchronized twice daily.
The validate functionality checks your email message for common issues that could prevent your email from being sent. Run validate on your email and make corrections before starting any sending process.
Recurring voice and data network services are financed centrally for University-funded customers under a common-good funding model.
Compare web conferencing tools available at the University; always start with your objectives before deciding on the tool.
Directions on how to add subtitles, closed captioning, and transcriptions to a YouTube video.
YouTube directions for adding subtitles, captioning, and transcriptions to YouTube videos.
Find how-to articles on using YouTube.
Learn answers to commonly asked questions on this YouTube site.
As the host, you can control who meeting or webinar participants are allowed to chat with.
Use the controls below the flowchart to enlarge it. Click on the links in the blue ovals to learn more about each option.
Before Your Meeting or Webinar Set up Registration.

Self-Help Guides

Hold an online meeting using the Google Hangouts App.
Salesforce Marketing Cloud (SMC) is the enterprise-supported tool for sending mass email communications to both internal and external audiences at the University.
This self-help guide provides instructions for setting up and using your UMN voicemail.
This self-help guide will help anyone who presents at, schedules, or supports online meetings and webinars through Zoom.  To learn more about using Zoom for online office hours or smaller meetings, check out 
Zoom, an online video conferencing system, is now available to the UMN community!  Compare Zoom to Google Hangouts