Before selecting a tool to host your next webinar, find out what you need to consider.
Resources
Comparisons
You can use a variety of tools for sending messages to a group. We have outlined solutions, rated them for effort required, and have identified key considerations.
You can use a variety of tools for sending messages to a group. We have outlined solutions, rated them for effort required, and have identified key considerations.
Good Practices
Instructors often use classroom discussions to promote sharing and ideas about a subject matter. Sometimes, discussions can become rote and tedious, or engage only one or a few students and the instructor.
ChallengeOver time, the digital files we collect can become overwhelming.
ChallengeOver time, the digital files we collect can become overwhelming.
ChallengeOver time, the digital files we collect can become overwhelming.
Phishing is a common scam tactic to trick you into revealing sensitive data by visiting a fraudulent website, opening an infected document, or logging in to "validate your email account."
Use of Third Party BotsZoom Meetings can contain sensitive information. As a University community, the security of your data and your colleagues data is a shared goal.
This guidance was developed by Teaching Support, a collaborative network of support connecting those who teach to resources across the UofM system.
Challenge
When using pre-assigned breakout rooms, specific guidelines must be followed to ensure students are routed to their designated Zoom breakout rooms.
This guide provides some tips to get the most out of your Zoom meeting experience.
Uploading a large video file is cumbersome, and navigating a video recording of a 50-minute (or longer) class is challenging for students. By chunking your lecture, you can create smaller files. This is easy to do in Zoom and will benefit both you and your students.
How-Tos
This article discusses how to program the feature buttons on a 12-button (ITE12) telephone.
Table of Contents:
This article discusses the phone settings for adjusting volume and tone on a 12-button (ITE12) telephone.
Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type.
This article discusses the feature buttons on the ITE12 12-button telephone.
This article discusses using the display, hold, mute, redial, speaker, and transfer feature buttons on the 30-button (ITE30) telephone.
This article discusses the optional programmed feature buttons on a 30-button (ITE30) telephone.
This article discusses how to place a call using a 30-button telephone.
Although some phones offer special feature buttons, most of these features reside in the telephone system independent of phone type.
This article discusses the phone settings for volume and tone on the 30-button (ITE30) telephone.
The AASTRA 9116LP telephone can store telephone number sequences in two locations:
When the AASTRA 9116LP telephone is configured for Speakerphone use, the Mute key
There are multiple ways to access your University Google Calendar.
Your instructor or TA may provide office hour appointments that you can sign up for within your Canvas course site using Zoom Appointment Scheduler in Canvas.
Instructors using the Zoom tool inside Canvas to schedule virtual meetings for their classes and using cloud recording to save the meetings should consider deleting the recordings at the conclusion of the class.&
The Zoom for Canvas Integration allows you to start and join Zoom meetings from within Canvas. This article is for UMN faculty and staff who would like to use Zoom together with Canvas.
You can import your Canvas calendar to Google Calendar.
Zoom Appointment Scheduler in Canvas allows instructors to create bookable appointment slots in Canvas. This feature may be helpful with scheduling common course events (e.g., office hours, exams).
This article details how those with Supervisor accounts in Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) can set Forced Forwarding for a Call Center queue.
This article details how those with Supervisor accounts in Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) can set Forced Forwarding for a Call Center queue.
This article is an overview of how to sign in to the Web Application for Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) as a Supervisor of a call center for monitoring agents and calls in que
This article is an overview of how to sign in to the Web Application for Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) as a Supervisor of a call center for monitoring agents and calls in que
This article details how to sign in to the Call Center web application for Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) with a Supervisor account. It also details general use of the C
This article details how to sign in to the Call Center web application for Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) with a Supervisor account. It also details general use of the C
Compare the features of Zoom (umn.zoom.us) and Google Meet (meet.google.com) to help you decide which tool is best for your needs.
Recurring voice services are financed centrally for University-funded customers.
Click here to go directly to the order form
DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication protocol designed to prevent University students,
Who can I contact with help on DMS Data Extensions?
Contact the person who submitted the request for a DMS Data Extension.
What is it?
Domain Keys Identified Mail (DKIM) is a method used to verify the identity of an email sender in order to prevent email spoofing.
As of 2020, a new email security requirement is being implemented system-wide for all outgoing mail that is sent from at @*.umn.edu email address. This requirement is part of a standard used
As part of an ongoing effort to combat phishing scams and increase email security, the Office of Information Technology (OIT) is implementing the
Follow these instructions to make your use of Mailchimp compliant with University of Minnesota email security settings.
University of Minnesota email accounts require a specific type of authentication (Shibboleth).
Gmail's Canned Responses (Templates) feature is a great resource for those who continually receive the same questions or comments via email and wish to use prepared responses to answer these
Email forwarding is available to:
Current Students and Staff who are NOT in the Academic Health Center or other Department or School that handles s
There are several reasons why names may not be displaying correctly in Gmail.
This article goes over two options for you to reduce spam messages in your UMN inbox.
In this article:
You can use the send mail as Google functionality to send messages from your UMN email address while logged into your personal Gmail account. This can be done via setup through either smtp.gmail.com or smtp.umn.edu.
Set up automatic email filtering to manage your University email. You can:
This article will help you to sign in to multiple Gmail accounts at one time.
Email headers contain tracking information for an individual email, detailing the path a message took as it went through various mail servers.
This article will help you find your Google Calendar ID. A Google Calendar ID is the email address you use to set up a Google Account.
Resource calendars are special calendars used for rooms or equipment. This allows individuals to publicly notify others that they will be using that resource at the scheduled time.
The old office hours sign-up sheet on your office door can now be done with Google Calendar's feature: appointment scheduling.
The old office hours sign-up sheet on your office door can now be done with Google Calendar's feature: appointment scheduling.
You can add your work location in Google Calendar, allowing Google to provide room suggestions that work best for all attendees when you or your colleagues are planning an event or meeting.
Many users inquire about the differences between Google Groups and Listservs. Although Listserv was scheduled to be retired, this has been delayed indefinitely due to some of the unique benefits it provides.
Many users inquire about the differences between Google Groups and Listservs. Although Listserv was scheduled to be retired, this has been delayed indefinitely due to some of the unique benefits it provides.
Google Groups is a tool for a team of users to quickly collaborate with one another.
Google Groups is a tool for a team of users to quickly collaborate with one another.
Google Groups, a tool for a team of users to quickly collaborate with one another either via email, or any of Google's various applications, is available with Google Apps for the University of Minnesota.
Google Groups, a tool for a team of users to quickly collaborate with one another either via email, or any of Google's various applications, is available with Google Apps for the University of Minnesota.
Find and Join a Group
Please note that this method should not be used to create a Google Group for the University.
Find and Join a Group
Please note that this method should not be used to create a Google Group for the University.
Google recently announced updates to Google Groups management settings that take effect in early June 2019.
Google recently announced updates to Google Groups management settings that take effect in early June 2019.
Description
Here's how to ensure video and audio connectivity in Google Hangouts using the Mac Mini and Logitech BCC950 "eye stalk" webcam in the 202 Johnston Hall conference room.
Description
Here's how to ensure video and audio connectivity in Google Hangouts using the Mac Mini and Logitech BCC950 "eye stalk" webcam in the 202 Johnston Hall conference room.
The Android Device Policy App is required to use Google Apps on Android mobile devices for accounts that are a part of the
The Android Device Policy App is required to use Google Apps on Android mobile devices for accounts that are a part of the
The Android Device Policy App is required to use Google Apps on Android mobile devices for accounts that are a part of the
Faculty, staff, and students who leave the University may lose access to University Google Workspace accounts.
Faculty, staff, and students who leave the University may lose access to University Google Workspace accounts.
Faculty, staff, and students who leave the University may lose access to University Google Workspace accounts.
This article will help you complete the following:
Description
This guide will walk you through the process to "Park" a call, and "Retrieve" a call that has been parked.
This guide will describe how to use the Call Forward feature on phones commonly found on campus.
This article describes how to use the Abbreviated Dial feature on phones commonly found on campus.
Forgotten Password
If you forgot your password, click the Forgot Password link.
What is Proofpoint?
The Proofpoint Secure Email Center is a commercial software service that the University uses in order to comply with the Health Insurance Portability & Accountability Act (HIPAA).
Receive and Decrypt Secure Messages
You can receive and decrypt secure messages using an email application such as the Gmail webmail page or on your mobile device.
After you have set up your Proofpoint account, to send a secure message all you need to do is use your regular email application and enter one of the following words into the Subject
The first time you send or receive a secure message you will be prompted to create an account to register with Proofpoint Encryption. You must receive a message to sign up for Proofpoint.
On October 26, 2021 Google will be retiring the Google Device Policy App.
On October 26, 2021 Google will be retiring the Google Device Policy App.
On October 26, 2021 Google will be retiring the Google Device Policy App.
Usually our work in Salesforce Marketing Cloud (SMC) will be in Email Studio.
The federal CAN-SPAM Act outlines ru
After consulting with the Salesforce Marketing Cloud Users Group, email [email protected] for technical issues.
When importing contacts into a data extension or list, you will be required to specify a unique subscriber key to identify the recipient within Salesforce Marketing Cloud.
Each University of Minnesota business unit that uses Salesforce Marketing Cloud has designated a key person.
If you already use Salesforce Marketing Cloud and you want access to another
Tracked links in your Salesforce Marketing Cloud (SMC) emails go to SMC, and are redirected to your intended URL. These SMC links will eventually expire, after which they will redirect to a specified Redirect URL.
Go to http://z.umn.edu/SMClogin.
Log in with your Internet ID and
If you see the following error when trying to login into Salesforce Marketing Cloud,
To help you conform with legal and policy requirements and save you time, University Relations has created footers and shared them with you in Salesforce Marketing Cloud.
In This Page
Text Wrapping around an image in a Free Form block
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This article walks you through the process of installing the Google Gmail and Device Policy apps that are
This guide is specifically for the analog (single-line) phone model Telematrix LP550.
General description of Telematrix LP550: black with large oval voicemail button above the keypad.
STE-SDB Single line (analog) black telephone with large red voicemail button above the keypad. This article deals with physical settings of the phone such as volume and display settings.
This article discusses the system feature codes in a STE-SDB telephone. Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type.
This article discusses how to place a call using a STE-SDB, Cortelco & 9116LP telephone.
This article discusses the phone settings for a STEW telephone.
This article goes over how to place a call using a STEW analog telephone for Faiview and University customers.
This article discusses the system feature codes for a STEW telephone.
A TDD is a Telecommunications Device for the Deaf or hard of hearing, and acts as a teleprinter, or an electronic device for text communication over a telephone line that is designed for use by person with hearing or
A TDD is a Telecommunications Device for the Deaf is a teleprinter, an electronic device for text communication over a telephone line that is designed for use by person with hearing or speech difficulties.
This article discusses the telephone service options for the University.
In this article:
A TDD, or Telecommunications Device for the Deaf, is a teleprinter, which is an electronic device for text communication over a telephone line.
You can request that your University of Minnesota Google campus domain be moved from one campus to another. This is usually necessary when students, staff, or faculty members transfer between&
This article will give you instructions on how to interrupt the greeting and start recording a message.
Your No Answer Greeting is the message that users will hear if they are calling your number and you do not answer the phone. This is only one of the available greeting options in your new voicemail.
This article provides a comprehensive list of the menu options listed in the Voicemail Portal. The numbers are listed in the order you will hear them.
This article discusses how to change your recorded name on your University voicemail.
This article discusses how to enable and disable voicemail messages on your University voicemail.
These instructions outline how to setup your new voicemail or to make changes to an existing voicemail.
This article walks you through how to leave messages for other users from within your Voice Mailbox.
This article will provide step by step instructions for accessing your voicemail messages and deleting them one by one or deleting all messages at once.
This article discusses how to set your greeting on your voicemail. This article discusses the Busy Greeting for if you are on another call and the No Answer greeting for when you do not answer your phone.
Once setup and entered into the web portal you are able to change the password for your telephone interface.
Your Busy Greeting is the message that users will hear if they are calling your number and you are on the other line.
This article discusses the process for setting an extended away greeting on your voicemial. Sometimes you are going to be out of the office for an extended period of time, such a vacation or leave of absence.
This article shows you how to setup the number you'd like people calling you to get forwarded to if they Press 0 during your greeting.
This article discusses setting up an Alias for easy access to voicemail.
This article describes how to setup your voicemail so that you can get a .wav file of your voicemail sent to your email inbox, or if you know your pager's email code a notification to your pager, either instead o
The University of Minnesota has enabled access to
Google Meet may be a good option for alternative instruction. However, there are a few considerations to be aware of when evaluating Google Meet.
Google Meet may be a good option for alternative instruction. However, there are a few considerations to be aware of when evaluating Google Meet.
Audience: Faculty and Staff
Voice and Data Network: Invoice Details Instructions
To view invoice details prior to May 2022, please contact [email protected]
This article discusses the long distance rates for University telephones.
This article discusses the voice service rates.
This article discusses the system feature codes on a WEATH telephone. Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type.
This article details how to add and update contacts in the Clearspan Webex Teams (formerly Webex Engage) application.
This article shows how to answer an incoming call on the Clearspan Webex Teams (formerly Webex Engage) application that's used for Voice Over IP (VOIP) phones.
This article is an overview of the different call controls, buttons, and settings in the Clearspan Webex Teams (formerly Webex Engage) application used for Voice Over IP (VOIP) phones.
Clearspan Webex Teams (formerly Webex Engage) is the application used for accessing the Voice Over IP (VOIP) softphone system. Keep the application up to date by checking for updates and running any waiting updat
This article details how to conference two or more calls in the Clearspan Webex Teams (formerly Webex Engage) application used for Voice Over IP (VOIP) phones.
This article details how to install the Clearspan Webex Teams (formerly Webex Engage) application. Webex Teams is the application used for accessing the Voice Over IP (VOIP) softphone system.
This article describes how to make a call from the Clearspan Webex Teams (formerly Webex Engage) application for Voice Over IP (VOIP) phones. It also details how to call someone back if you have disconnected.
In the Clearspan Webex Teams (formerly Webex Engage) application for Voice Over IP (VoIP) phones, you can set yourself to Do Not Disturb if you need to temporarily silence calls and call notifications.
This article details how to sign in to the Clearspan Webex Teams (formerly Webex Engage) application. Webex Teams is the application used for accessing the Voice Over IP (VOIP) softphone system.
This article shows how to sign in to a call queue for a call center on the Clearspan Webex Teams (formerly Webex Engage) application on a Mac device.
This article shows how to sign in to a call queue for a call center on the Clearspan Webex Teams (formerly Webex Engage) application on a Windows device.
This article details how to transfer a call using the Clearspan Webex Teams (formerly Webex Engage) application for a Voice Over IP (VOIP) phone.
This article details troubleshooting steps for the Clearspan Webex Teams (formerly Webex Engage) application that's used for Voice over IP (VoIP) software phones.
Learn how to play, download, or delete voicemail messages in Zoom Phone.
Learn how to play, download, or delete voicemail messages in Zoom Phone.
You can enable location sharing or add or update your personal current address to help emergency services locate you when you
You can enable location sharing or add or update your personal current address to help emergency services locate you when you
Zoom Phone automatically adds all other users within the University to your contact list.
Zoom Phone automatically adds all other users within the University to your contact list.
In Zoom Phone, you can change your voicemail greeting by uploading an audio file or recording a new greeting in the application.
In Zoom Phone, you can change your voicemail greeting by uploading an audio file or recording a new greeting in the application.
You can make calls to individuals within and outside of the University using Zoom Phone by entering their number or searching for them in the contact list.
Table of Contents
You can make calls to individuals within and outside of the University using Zoom Phone by entering their number or searching for them in the contact list.
Table of Contents
Add three or more people to a conference call in Zoom Phone.
Add three or more people to a conference call in Zoom Phone.
While you're in a Zoom meeting, you can make, answer, or merge Zoom Phone calls at the same time.
While you're in a Zoom meeting, you can make, answer, or merge Zoom Phone calls at the same time.
The Mitel 6863i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.
The Mitel 6863i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.
The Mitel 6867i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.
The Mitel 6867i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.
The Mitel 6869i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.
The Mitel 6869i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.
Let others in Zoom know if you're available, in a meeting, or currently unavailable for other reasons by setting your presen
Let others in Zoom know if you're available, in a meeting, or currently unavailable for other reasons by setting your presen
You can transfer an ongoing Zoom Phone call to another Zoom Phone user or to a voicemail number that you specify.
You can transfer an ongoing Zoom Phone call to another Zoom Phone user or to a voicemail number that you specify.
A Zoom Room is a device in a room that can capture video, audio, and make recordings without any prior set-up or can join and host meetings already set-up in the same organization as the host.
This article walks you through some issues to consider when purchasing conferencing devices for a Zoom Room.
In this article:
When entering into a contract with Zoom, the University's Office of Information Technology ensured full review of the contract terms and conditions and Zoom's privacy policy.
You can share scheduling and in-event hosting privileges with other people in your Zoom events.
You can enroll in free Live Remote Training Sessions facilitated by Zoom Train
If you see a black screen when you attempt to share your screen, check Zoom's troubleshoo
Use Zoom's video layout instructions if you want to change your meeting view during a m
You can join a Zoom meeting's audio with your computer, or
At the University of Minnesota, Zoom meeting and webinar hosts in the main UMN Zoom account (umn.zoom.us) can opt
Use Zoom's article comparing Zoom Meetings and Webinars to decide which tool is best for your needs. &nbs
Zoom can be used to set up a phone conference call where all meeting participants access a meeting via a phone. This option allows for the use of in-room conference calling speaker and microphone equipment.
Issue
Converting Meetings and Webinars
As a meeting host, you can split meeting participants into breakout rooms when scheduling the meeting.
Note: Pre-assigned breakout rooms are an advanced usage of Zoom
Zoom Webinar registration gives you a list of attendees for your event and allows you to brand your event. From the perspective of the participants, the registration page is the front door of this branding.
Use this feature if you want to let someone else host a meeting or webinar that you have scheduled. This may be helpful if you are out of the office or late to your meeting or webinar.
You do not need a webcam in order to join a Zoom meeting or webinar.
However, without a webcam, you will not be able to enable video. Things you will still be able to do include:
You can join a Zoom meeting using a desktop, web browser, or mobile client. When you join a meeting with the desktop or the mobile client; you login to your Zoom account at the same time.
The Family Education Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records and personally identifying information.
As a meeting host, you can view or download a roster of meeting participants.
There are two Zoom account types at the University of Minnesota:
Zoom can change the way you teach and interact with learners, by giving you the ability to hold online office hours with learners anywhere in the world on a one-time or recurring basis.
Zoom meetings can be a good remote option to host an interactive networking event for both the U of M community and non-UMN participants.
The host key is a 6-digit PIN tied to your Zoom account. It is not meeting-specific. You can use your host key to claim host privileges in the following circumstances:
If you cannot use your computer or smartphone to join a Zoom meeting, or if you do not have the bandwidth required for a video meeting, you can
Zoom has international dial-in numbers available for an extensive and growing list of countries throughout the world. Participants from abroad can join UMN-hosted Zoom meetings or webinars via telephone if they c
Use Zoom's instructions to join the meeting audio on an iPhone or iPad.
Use Zoom's iOS instructions to share your screen on an iPhone or iPad.
Intended Audience: Students or any user from the University of Minnesota joining Zoom meetings as a Participant or Attendee.
Use Zoom's instructions to join a meeting with the Zoom web client, but make sure you are
The HCC, or Health Care Component, is a group of faculty, students, or staff who work closely with private health information and are subject to a Business Associates Agreement (BAA) with Zoom to ensure Health Insuran
University of Minnesota students, staff, faculty, departmental, and sponsored accounts can livestream from Zoom meetings or webinars to Youtube Live and other streaming services.
The University of Minnesota's Zoom web conferencing includes a feature that uses automatic transcription to turn the spoken word into text, in real-time.
You can use the breakout rooms feature in a Zoom meeting to allow multiple simultaneous group di
The Meeting Settings page in your
As the host or co-host in a meeting, you can manage your participants, including muting and unmuting participants to manage background noise and distractions.
Your Profile page in your UMN Zoom account allows you to view and customize information about your user account in Zoom.
In this article:
Use Zoom's instructions to optimize your shared video in a meeting.
The polling feature for meetings and webinars allows you to ask polling questions.
If you are hosting a webinar and want attendees to take a survey or be taken to a specific webpage afterward, you can create a survey from within the Zoom Portal, or you can share a survey you create on another p
If you're hosting a Zoom Webinar, these steps will help you create the best experience for your panelists, co-hosts, and attendees.
As a Zoom host, you can record your meeting or webinar.
Use Zoom's instructions to rotate or change the orientation of your camera feed.
Becoming comfortable with Zoom's scheduling and invitation features will help you host successful meetings. In this article:
You can allow someone else to schedule meetings and webinars on your behalf in Zoom.
Zoom offers step-by-step instructions for using Microsoft Powerpoint presentations with screen sharing in their Help Center article
Follow the recommendations below to keep your Zoom Meetings secure and free from disruption.
Participants in a meeting who want to share audio that is not vocal need to make settings in their desktop client so it is audible. It doesn't require specific settings to be made to the meeting by the host.
This article details the options for creating short, convenient links to your Personal Meeting Room.
In this article:
Your University of Minnesota Zoom account uses a default display name based on your UMN Preferred Name.
You can set a playback range for a Zoom cloud recording that you share with others, so that it starts and ends at the times y
You can use Zoom to share your desktop, window, or application with meeting attendees.
If you want other meeting attendees to see what you are working on, you can share your screen by selecting the Share Screen button in the Zoom menu bar.
Synchronous class sessions, in which everyone logs in to a web conferencing system at a pre-scheduled time, are one way to create engagement and foster community in your fully online courses.
Before joining a meeting, test your audio with the device you intend to use.
For the best meeting experience, test your video before your Zoom meeting.
If you have a slower connection to the internet, it can take additional time to upload local recordings to Kaltura.
Transferring ownership of Zoom meetings or webinars is useful in many cases, for instance when you leave the university or transfer to another department.
If you can no longer access Zoom, such as after leaving the University, you may have experienced a recent change to your account type.
Remote Online Notary (RON) requires additional steps to be valid for MN statutes.
Zoom Notes is a Word Processing tool from Zoom that cleanly integrates into your in-meeting experience. 
Zoom Whiteboard is a powerful collaboration tool that allows users to create and manipulate canvases.
You can use the Call-Out feature in a Zoom meeting or Webinar to invite yourself or someone else to join the audio by telephone.
The dual-monitor display feature allows you to see the video on one monitor and the screen share on another monitor simultaneously.
If your webcam is not working with Zoom on your Lenovo laptop, there are some simple troubleshooting steps that you can take using
The Waiting Room feature in Zoom allows the meeting host to control when a participant joins the meeting. Waiting rooms have additional customization features available in the Zoom Portal.
You can register for and take training courses or watch recordings of training courses facilitated by Zoom Trainers in the Zoom Learning Center.
The Zoom for Google Workspace add-on allows you to schedule and join meetings directly from a Google Calendar event. Using the Google Calendar add-on allows you to quickly add a Zoom meeting to any event.
The Zoom for Google Workspace add-on allows you to schedule and join meetings directly from a Google Calendar event. Using the Google Calendar add-on allows you to quickly add a Zoom meeting to any event.
The Zoom for Google Workspace add-on allows you to schedule and join meetings directly from a Google Calendar event. Using the Google Calendar add-on allows you to quickly add a Zoom meeting to any event.
IT Community Group
The University of Minnesota's informal mass email community of practice shares best practices on email tools, training, and processes in order to help mass email professionals efficiently engage with their c
The University of Minnesota's informal mass email community of practice shares best practices on email tools, training, and processes in order to help mass email professionals efficiently engage with their c
The MC Users group is a systemwide resource for anyone using Salesforce Marketing Cloud at the University of Minnesota.
Participate in discussions and events with faculty, students, and staff who wish to integrate video technology into their work.
Planned Changes
Over the past decade, communication technologies have evolved and so have people's communication preferences.
Resources
Article from Geekazine on some simple tips that help with making video conferencing of all types a more pleasant experience for everyone.
A/B testing is a method of market testing in which you send two versions (Condition A and Condition B) of your communication to two test audiences from your subscriber list.
Good audio is an essential component for a good meeting.
A guide from the Federal Trade Commission (FTC) concerning the CAN-SPAM Act, which sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop ema
This page describes how the Salesforce Marketing Cloud application processes unsubscribe requests to help you remain compliant with the CAN-SPAM Act.
To mitigate cybersecurity and data privacy risks and to comply with licensing agreements, the University of Minnesota is no longer able to provide Google Workspace, which includes Gmail, for University alumni and reti
To mitigate cybersecurity and data privacy risks and to comply with licensing agreements, the University of Minnesota is no longer able to provide Google Workspace, which includes Gmail, for University alumni and reti
To mitigate cybersecurity and data privacy risks and to comply with licensing agreements, the University of Minnesota is no longer able to provide Google Workspace, which includes Gmail, for University alumni and reti
Call Center Services (Automatic Call Distribution) offer the ability to spread calls evenly among customer service representatives.
Call Center Services (Automatic Call Distribution) offer the ability to spread calls evenly among customer service representatives.
This resource is a video tutorial (36:06) from Clearspan for using the Call Center as a Supervisor user.
This resource is a video tutorial (36:06) from Clearspan for using the Call Center as a Supervisor user.
User guide for Clearspan Call Center Agent and Supervisor roles.
User guide for Clearspan Call Center Agent and Supervisor roles.
Quick reference guide for Clearspan Call Center Agent and Supervisor tasks, instant messaging, reporting, and keyboard shortcuts.
Quick reference guide for Clearspan Call Center Agent and Supervisor tasks, instant messaging, reporting, and keyboard shortcuts.
Content Detective is a tool that helps you identify spam triggers in your email content.
This vendor-supplied help article details the steps required to create a new data extension for storing subscriber data within Salesforce Marketing Cloud.
This vendor-supplied help article explains how to create templates using the either the Template Editor or the Content Builder in Salesforce Marketing Cloud.
This vendor-supplied help article is an overview and landing page for all topics related to data extensions within Salesforce Marketing Cloud.
This document is required for users of the Donor Management System (DMS) database courtesy of the University of Minnesota Foundation (UMF).
This PDF contains the policies surrounding use of the University of Minnesota Foundation's (UMF) Donor Management System.
This page contains pertinent info surrounding privacy and security policy when utilizing data queries within Donor Management System (DMS) fr
Login to the Donor Management System (DMS), available to people who have been granted access.
Simple steps for embedding YouTube videos and playlists.
To mitigate cybersecurity and data privacy risks and avoid new costs for data stored in Google Workspace, the University will no longer offer @umn.edu accounts to people after they graduate or retire.
To mitigate cybersecurity and data privacy risks and avoid new costs for data stored in Google Workspace, the University will no longer offer @umn.edu accounts to people after they graduate or retire.
To mitigate cybersecurity and data privacy risks and avoid new costs for data stored in Google Workspace, the University will no longer offer @umn.edu accounts to people after they graduate or retire.
A standard data extension is a table within the application database that contains your data.
Learn how to use the basic features of Gmail including managing your Gmail account, reading & organizing emails and sending emails.
You can read, respond to, and search your Gmail messages even when you aren't connected to the Internet.
Learn how to create or join a Google Group, read and create posts, create a forum, and organize events.
Learn how to create or join a Google Group, read and create posts, create a forum, and organize events.
The Google Meet Help Center can help learn how to start and join meetings and use different settings in the meeting.
The Google Meet Help Center can help learn how to start and join meetings and use different settings in the meeting.
University of Minnesota branded templates are available for several Google Workspace apps.
University of Minnesota branded templates are available for several Google Workspace apps.
Google created documentation on creating/renaming docs and spreadsheets in Google Drive
Google created documentation on creating/renaming docs and spreadsheets in Google Drive
Google Support document with instructions on the deletion of a document stored in Google Drive
Google Support document with instructions on the deletion of a document stored in Google Drive
Abbreviated documentation on basics of Google Drive set up and functionality
Abbreviated documentation on basics of Google Drive set up and functionality
Learn to store, sync, and share files with Google Drive.
Learn to store, sync, and share files with Google Drive.
Google Support document outlining steps for printing documents stored in Google Drive
Google Support document outlining steps for printing documents stored in Google Drive
After non-emeritus faculty, staff, and students depart the University, their UMN email and Google Workspace will be closed and the contents within will be deleted—including the accounts of people who retire or graduat
After non-emeritus faculty, staff, and students depart the University, their UMN email and Google Workspace will be closed and the contents within will be deleted—including the accounts of people who retire or graduat
After non-emeritus faculty, staff, and students depart the University, their UMN email and Google Workspace will be closed and the contents within will be deleted—including the accounts of people who retire or graduat
To create a UMN Google Shared Drive, you must use the request form.
To create a UMN Google Shared Drive, you must use the request form.
To create a UMN Google Shared Drive, you must use the request form.
You can easily communicate with your family and friends through Hangouts in Gmail. You can make phone calls, have face-to-face video calls, and share photos.
Out of office or vacation replyIf you'll be away from your Gmail account, like on a vacation or without access to the Internet, you can set up a vacation responder to automatically notify people that you won'
This vendor-supplied help article details the steps required to import new subscriber data into an existing data extension within Salesforce Marketing Cloud.
To optimize your zoom experience, follow these tips for your device and internet connection.
ipHouse offers discounted dialup and DSL Internet service, each in two varieties. The first provides connectivity to the Internet. The second also includes e-mail, personal Web page, and other features.
A full account of all the legal requirements and policy guidelines for mass email sent from users of Salesforce Marketing Cloud at the University of Minnesota. The document is owned by University Relations.
A full account of all the legal requirements and policy guidelines for mass email sent from users of Salesforce Marketing Cloud at the University of Minnesota. The document is owned by University Relations.
The data extension details section is where you can view statistics about the data extension and change properties of the data extension.To access data extension properties, follow these steps:
Click the Google Apps icon
This site, maintained by University Relations (URelations), provides downloadable files containing offical University of Minnesota logos, wordmarks ("Driven to Discover"), seals, and other official branding elements s
Maintained by University Relations (URelations), this site contains guidelines for using the official UMN Branded Template in Salesforce Marketing Cloud, as well as the raw HTML code for use in any HTML email authorin
Maintained by University Relations (URelations), this site contains guidelines for using the official UMN Branded Template in Salesforce Marketing Cloud, as well as the raw HTML code for use in any HTML email authorin
University Relation's web page on University of Minnesota web standards, and usability and accessibility related to the Univesity of Minnesota web templates.
This site, maintained by University Relations (URelations), provides downloadable images for social networking services such as Facebook, Twitter, LinkedIn, and Google+; as well as common icons for RSS feeds and
About Google Storage OfferingsGoogle offers two ways to store your files: Google shared drive and Google My Drive.
About Google Storage OfferingsGoogle offers two ways to store your files: Google shared drive and Google My Drive.
About Google Storage OfferingsGoogle offers two ways to store your files: Google shared drive and Google My Drive.
This document provides conceptual and procedural information about the reporting functionality available in the Salesforce Marketing Cloud. Reports provide you aggregated information about your subscribers, sends
Salesforce Marketing Cloud Classic Content starts its end of support plan in the first half of 2019.
The University of Minnesota Marketing Cloud Users Google Group is a systemwide resource for anyone using Salesforce Marketing Cloud (SMC) at the University of Minnesota.
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud when you need to import subscriber data from a spreadsheet document (E
Login to Salesforce Marketing Cloud (SMC), formerly known as ExactTarget.This is not Salesforce CRM.
This section contains procedural information relating to
This document contains conceptual and procedural information about the portfolio file management feature inside of Salesforce Marketing Cloud.
Publication lists can provide more control over opt-out (unsubscribe) requests in Salesforce Marketing Cloud (SMC).
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud when utilizing Donor Management System (DMS) data extensions from the Univer
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud to a UMN internal LISTSERV mailing list.
This vendor-supplied help article provides information and examples on how tracking happens within Salesforce Marketing Cloud.
Send Preview is a rendering of an email as it will be sent to a recipient. After the initial preview, you can proceed through the rest of the recipients on the list to see the preview for each.
This vendor-supplied help article details using the Guided Send feature to send emails using contact information stored in a Data Extension.
This page presents conceptual and procedural information about sending within the Email application of Salesforce Marketing Cloud.
When you order voice service, you may also need an accompanying softphone, desk phone, or phone accessory like a headset.
This page presents conceptual information about the tracking feature within the Salesforce Marketing Cloud application.
This vendor-supplied help article details the various tabs and functionality of the Tracking Workspace.The tracking workspace contains the follow tabs:
The University of Minnesota's official privacy statement. This page is a required link in the footer of any mass email that is sent from the University to an external audience.
Group and section-based permissions give instructors the ability to manage access to meetings and subsequent recordings for certain groups and sections within Canvas courses.
Google Support document on the use of Google Groups to make sharing from Google Drive more easily monitored and controlled.
Google Support document on the use of Google Groups to make sharing from Google Drive more easily monitored and controlled.
Gmail HelpFor assistance with using gmail, Google provides these helpful resources:
University of Minnesota instructors can create Google course groups for their classes based on data in the U of M PeopleSoft directory. The membership in these groups is synchronized twice daily.
The validate functionality checks your email message for common issues that could prevent your email from being sent. Run validate on your email and make corrections before starting any sending process.
Professional video technicians are available to support your conferences, webinars, meetings, and other live events.
Professional video technicians are available to support your conferences, webinars, meetings, and other live events.
OIT provides temporary voice, network, and WiFi services for events on campus. On-site technician support is also available during events upon request.
Recurring voice and data network services are financed centrally for University-funded customers under a common-good funding model.
Compare web conferencing tools available at the University; always start with your
Directions on how to add subtitles, closed captioning, and transcriptions to a YouTube video.
YouTube directions for adding subtitles, captioning, and transcriptions to YouTube videos.
Find how-to articles on using YouTube.
Learn answers to commonly asked questions on this YouTube site.
YouTube: Uploading, Sharing, Embedding video
When using Zoom you have the potential to discuss sensitive data, including personal health information (PHI). Zoom is a secure tool, but you must use it appropriately to ensure HIPAA compliance.
Recording RetentionUniversity of Minnesota Zoom recordings that have been saved to Zoom's cloud storage are managed according to the following t
Before Your Meeting or WebinarSet up Registration.For public events, set up a Zoom registration page. People with a valid email will receive an email with the link to the event.
Self-Help Guides
Clearspan Webex Teams (formerly Webex Engage) is an application used for accessing the VOIP (Voice Over IP) softphone system. The other softphone system used at the University is
The Secure Email Center (powered by Proofpoint software) enables Health Sciences users to send messages that contain Protected Health Information (PHI) via encrypted email. Sharing PHI via email should be a
Salesforce Marketing Cloud (SMC) is the enterprise-supported tool for sending mass email communications to both internal and external audiences at the University. This guide shows how to use the
This self-help guide provides instructions for setting up and using your UMN voicemail.
Place and receive calls from a computer, tablet, mobile device, or a phone using a University telephone number with Zoom Phone.
Place and receive calls from a computer, tablet, mobile device, or a phone using a University telephone number with Zoom Phone.
This self-help guide will help anyone who presents at, schedules, or supports online meetings and webinars through Zoom. To learn more about using Zoom for online office hours or smaller meetings, check out 
Zoom, an online video conferencing system, is now available to the UMN community! Compare Zoom to Google Hangouts