Resources

Comparisons

You can use a variety of tools for online small group discussions. We have outlined solutions, rated them for the effort required, and identified key considerations.
You can use a variety of tools for online small group discussions. We have outlined solutions, rated them for the effort required, and identified key considerations.
Before selecting a tool to host your next webinar, find out what you need to consider.
Before selecting a tool to host your next webinar, find out what you need to consider.
You can use a variety of tools for sending messages to a group. We have outlined solutions, rated them for effort required, and have identified key considerations.
You can use a variety of tools for sending messages to a group. We have outlined solutions, rated them for effort required, and have identified key considerations.

Experts & Communities

The MC User Group is a systemwide resource for anyone using Salesforce Marketing Cloud at the University of Minnesota.
Participate in discussions and events with faculty, students, and staff who wish to integrate video technology into their work.
Users of the University's customer relationship management tools meet monthly to share ideas. If interested in joining, email [email protected]

Good Practices

Instructors often use classroom discussions to promote sharing and ideas about a subject matter. Sometimes, discussions can become rote and tedious, or engage only one or a few students and the instructor.
Email scams (known as phishing) are a common method to trick you into visiting a fraudulent website, opening an infected document, or logging in to "validate your email account."
Challenge We need an email address for our group and a Google Drive account to store our group’s documents.

Resources

Article from Geekazine on some simple tips that help with making video conferencing of all types a more pleasant experience for everyone.
A/B testing is a method of market testing in which you send two versions (Condition A and Condition B) of your communication to two test audiences from your subscriber list.
You may have reached this page after clicking a link in an email with thesubject "Your West's Unified Communications Services Conferencing Account
Good audio is an essential component for a good meeting.
A guide from the Federal Trade Commission (FTC) concerning the CAN-SPAM Act, which sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop ema
This page describes how the Salesforce Marketing Cloud application processes unsubscribe requests to help you remain compliant with the CAN-SPAM Act.
Instructions for creating and using reports in Centergy.
Understand the statistics that Centergy provides.
Documentation for call center and contact center supervisors in using the Centergy application.
Content Detective is a tool that helps you identify spam triggers in your email content.
Overview from Google on how to create Google+ Events, including how to add a Google Video Call (Hangout) to a Google+ Event.
This vendor-supplied help article details the steps required to create a new data extension for storing subscriber data within Salesforce Marketing Cloud.
This vendor-supplied help article describes how to create an email template using HTML Paste, with or without the Content Builder.
This vendor-supplied help article explains how to create templates using the either the Template Editor or the Content Builder in Salesforce Marketing Cloud.
This vendor-supplied help article is an overview and landing page for all topics related to data extensions within Salesforce Marketing Cloud.
This document is required for users of the Donor Management System (DMS) database courtesy of the University of Minnesota Foundation (UMF).
This PDF contains the policies surrounding use of the University of Minnesota Foundation's (UMF) Donor Management System.
Login to the Donor Management System (DMS), available to people who have been granted access.
Simple steps for embedding YouTube videos and playlists.
A standard data extension is a table within the application database that contains your data.
A template controls the banner, background color, borders, and layout of an email. You can use the same template as the basis of multiple emails. It contains your brand and the layout of information.
Learn how to use the basic features of Gmail including managing your Gmail account, reading & organizing emails and sending emails.
The University of Minnesota and Google, Inc.
General Why is the University using Google Apps?
Learn how to create or join a Google Group, read and create posts, create a forum, and organize events.
Learn how to create or join a Google Group, read and create posts, create a forum, and organize events.
Short article from 9to5 Google on how the use of Google Drive app within a hangout has been removed. Now users are to use the chat box for sharing any Google Driv items.
Learn about Google Hangouts on Google's help site.
The Google Hangouts Meet Help Center can help learn how to start and join meetings and use different settings in the meeting.
Webpage with link to download Google Video Calls (Hangouts) plugin required for most browsers to enter a video call.
Short video from Ronnie Bincer about how Google (Hangouts sometimes auto-mutes participants.
Web page from Google with information on how to start a Google Video Call (Hangout), including how to set up your computer and computer browser in advance.
Find support information for Google+ on Google's help site.
Google+ brand pages offer ways for organizations to reach out to followers, fans, and customers on Google.
You can easily communicate with your family and friends through Hangouts in Gmail. You can make phone calls, have face-to-face video calls, and share photos.
You can easily communicate with your family and friends through Hangouts in Gmail. You can make phone calls, have face-to-face video calls, and share photos.
Overview of how to use Google Video Calls with Google Calendar, including how to add a video call to a calendar event.
Overview of how to use Google Video Calls with Google Calendar, including how to add a video call to a calendar event.
When you order telephone service, you may also need a new telephone. Telephone availability differs depending on your location. For example, the Rochester campus only has VoIP telephones.
Out of office or vacation reply
This vendor-supplied help article gives a broad overview of the HTML Paste feature, an option you have when creating an email. This feature allows you to create emails with HTML code.
This vendor-supplied help article details the steps required to import new subscriber data into an existing data extension within Salesforce Marketing Cloud.
See answers to frequently-asked questions about Reservationless Plus Conferencing, an audio conferencing service available to the University of Minnesota.
ipHouse offers discounted dialup and DSL Internet service, each in two varieties. The first provides connectivity to the Internet. The second also includes e-mail, personal Web page, and other features.
A full account of all the legal requirements and policy guidelines for mass email sent from users of Salesforce Marketing Cloud at the University of Minnesota. The document is owned by University Relations.
A full account of all the legal requirements and policy guidelines for mass email sent from users of Salesforce Marketing Cloud at the University of Minnesota. The document is owned by University Relations.
The data extension details section is where you can view statistics about the data extension and change properties of the data extension. To access data extension properties, follow these steps:
Click the Google Apps icon
The University uses Google Mail (Gmail) as our email platform. Your U of MN email address is: [email protected] For example, if your Internet Id is goldy001
This site, maintained by University Relations (URelations), provides requirements and guidelines surrounding the use of color and type/typography at the University of Minnesota.
This site, maintained by University Relations (URelations), provides downloadable files containing offical University of Minnesota logos, wordmarks ("Driven to Discover"), seals, and other official branding elements s
Maintained by University Relations (URelations), this site contains guidelines for using the official UMN Branded Template in Salesforce Marketing Cloud, as well as the raw HTML code for use in any HTML email authorin
Maintained by University Relations (URelations), this site contains guidelines for using the official UMN Branded Template in Salesforce Marketing Cloud, as well as the raw HTML code for use in any HTML email authorin
University Relation's web page on University of Minnesota web standards, and usability and accessibility related to the Univesity of Minnesota web templates.
This site, maintained by University Relations (URelations), provides downloadable images for social networking services such as Facebook, Twitter, LinkedIn, and Google+; as well as common icons for RSS feeds and
This page presents conceptual information and references about creating personalized content in an email. Personalization is content that is specific to an individual customer or client.
This section contains procedural information relating to 
This document contains conceptual and procedural information about the portfolio file management feature inside of Salesforce Marketing Cloud.
This document provides conceptual and procedural information about the reporting functionality available in the Salesforce Marketing Cloud. Reports provide you aggregated information about your subscribers, sends, and
This article shows users where to go to locate the list of Reservationless-Plus Domestic and International Toll-Free dial-in numbers related to their specific conference code.
For Technical and billing questions about Reservationless Plus Conferencing, a phone conferencing service available at the University of Minnesota, please contact InterCall directly.
Reservationless-Plus Conferencing is a pay-as-you-go phone conferencing service from West Communications (formerly Intercall) that is available at the University.
Salesforce Marketing Cloud Classic Content starts its end of support plan in the first half of 2019.
The University of Minnesota Marketing Cloud Users Google Group is a systemwide resource for anyone using Salesforce Marketing Cloud (SMC) at the University of Minnesota.
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud when you need to import subscriber data from a spreadsheet document (E
Login to Salesforce Marketing Cloud (SMC), formerly known as ExactTarget.This is not Salesforce CRM.
Publication lists can provide more control over opt-out (unsubscribe) requests in Salesforce Marketing Cloud (SMC).
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud when utilizing Donor Management System (DMS) data extensions from the Univer
This screen-capture video walkthrough by Honey VanDerVenter will illustrate how to send a mass email message from Salesforce Marketing Cloud to a UMN internal LISTSERV mailing list.
Send Preview is a rendering of an email as it will be sent to a recipient. After the initial preview, you can proceed through the rest of the recipients on the list to see the preview for each.
This vendor-supplied help article details using the Guided Send feature to send emails using contact information stored in a Data Extension. 
This page presents conceptual and procedural information about sending within the Email application of Salesforce Marketing Cloud.
Quick article from Teacher Tech (Alice Keeler) on how to choose which video has the main focus in a Google Video Call (Hangout).
An outgoing relay is a mail server that delivers users' outgoing email messages.
User guides that provide instructions on how to use the features of the telephones are available for all telephones currently offered by IT.
We continuously work to improve our voice services. Current projects are described below.
This page presents conceptual information about the tracking feature within the Salesforce Marketing Cloud application.
This vendor-supplied help article details the various tabs and functionality of the Tracking Workspace. The tracking workspace contains the follow tabs:
Move Recording To move a recording to your Content folder, follow the instructions below.
This Word document contains a walkthrough of the steps required to access Donor Management System (DMS) data queries from the University of Minnesota Foundation (UMF).
The University of Minnesota's official privacy statement. This page is a required link in the footer of any mass email that is sent from the University to an external audience.
The UMN Mass Email informal Community of Practice (or iCoP) is a Google Group that promotes the needs of communicators around the University of Minnesota.
The UMN Mass Email informal Community of Practice (or iCoP) is a Google Group that promotes the needs of communicators around the University of Minnesota.
This vendor-supplied help article provides information and examples on how tracking happens within Salesforce Marketing Cloud.
Google Support document on the use of Google Groups to make sharing from Google Drive more easily monitored and controlled.
Google Support document on the use of Google Groups to make sharing from Google Drive more easily monitored and controlled.
This LinkedIn Learning video shows how to use the calendar to invite others to the meeting, and activate video chat to see each other along with other features.
Gmail Help For assistance with using gmail, Google provides these helpful resources:
University of Minnesota instructors can create Google course groups for their classes based on data in the U of M PeopleSoft directory. The membership in these groups is synchronized twice daily.
The validate functionality checks your email message for common issues that could prevent your email from being sent. Run validate on your email and make corrections before starting any sending process.
Recurring voice and data network services are financed centrally for University-funded customers under a common-good funding model.
Compare web conferencing tools available at the University; always start with your objectives before deciding on the tool.
Directions on how to add subtitles, closed captioning, and transcriptions to a YouTube video.
YouTube directions for adding subtitles, captioning, and transcriptions to YouTube videos.
Find how-to articles on using YouTube.
Learn answers to commonly asked questions on this YouTube site.
As the host, you can control who meeting or webinar participants are allowed to chat with.
Use the controls below the flowchart to enlarge it. Click on the links in the blue ovals to learn more about each option.
Before Your Meeting or Webinar Set up Registration.

Self-Help Guides

Hold an online meeting using the Google Hangouts App.
This guide is for the Classic Content interface in Email Studio.
#LoginButton button { background-color: #d95e00; border: 1px solid #e6ece0; border-radius: 15px; color: #e6ece0; padding: 2px 2px; text-align: center; text-decoration: none; displ
This self-help guide provides instructions for setting up and using your UMN voicemail.
This self-help guide will help anyone who presents at, schedules, or supports online meetings and webinars through Zoom.  To learn more about using Zoom for online office hours or smaller meetings, check out 
Zoom, an online video conferencing system, is now available to the UMN community!  Compare Zoom to Google Hangouts