Zoom: Black Screen During Screen Sharing

If your screen looks completely black during a screen share, it could be caused by your computer's Graphics Processing Unit (GPU) automatically switching graphics cards.

Windows

• If you are using a Windows computer with a dedicated Nvidia GPU, you can fix this using the Nvidia Control Panel within the Windows Control Panel.
• See the Zoom Help Center for step by step instructions for Windows and Linux.

Linux

• See the Zoom Help Center for step by step instructions for Windows and Linux.

Macintosh

• Check that your security settings are allowing Zoom:
  1. Open your System Preferences.
  2. Select Security & Privacy.
  3. Click on the Privacy tab.
  4. In the left-hand options menu, click Screen Recording.
  5. Click the lock icon in the bottom left corner to unlock it and make changes
     • Enter your admin password if prompted
  6. Click the checkbox next to the Zoom app
     • Note: You may need to restart the app for the changes to take place.
• If you are on a Mac with a dedicated GPU:
  1. Open your System Preferences.
  2. Select Energy Saver Preferences.
  3. Disable Automatic Graphics Switching.
• See this Apple Support article for specific instructions.