Zoom: Video Not Working On Lenovo Devices

If the video area on your Lenovo laptop looks like a grey box with a crossed-out camera icon, try these troubleshooting steps. 
screenshot of a blank background with a crossed out camera icon

Note: The following steps are for Lenovo computers running Windows 10.  For Windows 7 or 8, see the Zoom Help Center.

  1. Open the Windows Start Menu and search for Lenovo.
  2. Open the application called Lenovo Settings or Lenovo Companion. 
    If you do not have either of these applications, install one of them from the Windows App Store.
  3. Within the application, select CAMERA from the top icons.
  4. Scroll to the last camera setting; change the Privacy Mode from On to Off.
    screenshot of Lenovo camera privacy mode, Turn Privacy On is highlighted

If you continue to experience issues on your Lenovo device, please see My Video/Camera Isn't Working .