Clearspan Call Center Supervisor: Forced Forwarding

This article details how those with Supervisor accounts in Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) can set Forced Forwarding for a Call Center queue. Forced Forwarding is a feature that is only available for Premium Call Centers and needs to be configured before it is available. To request Forced Forwarding to be configured complete the Voice & Data Request Form.

Note: VoIP callers should be aware of certain restrictions to 911 calls. Visit for more information

  1. Log in at
    • User ID - [10-digit number]
    • Password - Provided Password
  2. Click Accept in the SYSTEM USE NOTIFICATION.
    System use notification message. Use of this application is restricted to authorized users. Unauthorized access and/or use is a violation of law. Accept is highlited.
  3. Click the Options button  in the upper right hand corner.
  4. Select Edit Queue Favorite Dialog from the dropdown. This opens an Edit Queue Favorites menu.
  5. Select the checkboxes for Monitor and Force Forwarding.
  6. Click Save.

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