As text messaging has become commonplace among students, faculty, and staff, it is important that the University of Minnesota protects our students from unwanted messages by complying with the Telephone Consumer Prote
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How-Tos
This article discusses how to program the feature buttons on a 12-button (ITE12) telephone.
Table of Contents:
This article discusses the phone settings for adjusting volume and tone on a 12-button (ITE12) telephone.
Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type.
This article discusses the feature buttons on the ITE12 12-button telephone.
This article discusses using the display, hold, mute, redial, speaker, and transfer feature buttons on the 30-button (ITE30) telephone.
This article discusses the optional programmed feature buttons on a 30-button (ITE30) telephone.
This article discusses how to place a call using a 30-button telephone.
Although some phones offer special feature buttons, most of these features reside in the telephone system independent of phone type.
This article discusses the phone settings for volume and tone on the 30-button (ITE30) telephone.
Aastra 9116LP phones have the capability to set up a 3-Way Conference Call. This article will give instructions for setting up a conference call.
Aastra 9116LP phones come with 8 programmable memory keys that can be used to save frequently dialed numbers in a fashion very similar to speed dial.
The AASTRA 9116LP telephone can store telephone number sequences in two locations:
When the AASTRA 9116LP telephone is configured for Speakerphone use, the Mute key
Recurring voice services are financed centrally for University-funded customers.
Click here to go directly to the order form
Description
This feature blocks calls from callers who have their caller ID information suppressed.
This article will help you complete the following:
This article details how to use the Mitel 6869 Voice over IP (VoIP) phone to answer a call and to disconnect a call.
This article details how to use the Mitel 6869 Voice over IP (VoIP) phone to conference a call.
This article details how to use the Mitel 6869 Voice over IP (VoIP) phone to answer a call and to disconnect a call.
This article details what the different statuses mean on the Mitel 6869 Voice over IP (VoIP) phone.
This article is a visual guide of the types of phones currently distributed and supported on campus.
These instructions in general apply to the campus phones (ITE & STE) served by our PBX.
Description
This guide will walk you through the process to "Park" a call, and "Retrieve" a call that has been parked.
This guide will describe how to use the Call Forward feature on phones commonly found on campus.
This article describes how to use the Abbreviated Dial feature on phones commonly found on campus.
This guide is specifically for the analog (single-line) phone model Telematrix LP550.
General description of Telematrix LP550: black with large oval voicemail button above the keypad.
STE-SDB Single line (analog) black telephone with large red voicemail button above the keypad. This article deals with physical settings of the phone such as volume and display settings.
This article discusses the system feature codes in a STE-SDB telephone. Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type.
This article discusses how to place a call using a STE-SDB, Cortelco & 9116LP telephone.
This article discusses the phone settings for a STEW telephone.
This article goes over how to place a call using a STEW analog telephone for Faiview and University customers.
This article discusses the system feature codes for a STEW telephone.
A TDD is a Telecommunications Device for the Deaf or hard of hearing, and acts as a teleprinter, or an electronic device for text communication over a telephone line that is designed for use by person with hearing or
A TDD is a Telecommunications Device for the Deaf is a teleprinter, an electronic device for text communication over a telephone line that is designed for use by person with hearing or speech difficulties.
This article discusses the telephone service options for the University.
In this article:
A TDD, or Telecommunications Device for the Deaf, is a teleprinter, which is an electronic device for text communication over a telephone line.
This article will give you instructions on how to interrupt the greeting and start recording a message.
Your No Answer Greeting is the message that users will hear if they are calling your number and you do not answer the phone. This is only one of the available greeting options in your new voicemail.
This article provides a comprehensive list of the menu options listed in the Voicemail Portal. The numbers are listed in the order you will hear them.
This article discusses how to change your recorded name on your University voicemail.
This article discusses how to enable and disable voicemail messages on your University voicemail.
These instructions outline how to setup your new voicemail or to make changes to an existing voicemail.
This article walks you through how to leave messages for other users from within your Voice Mailbox.
This article will provide step by step instructions for accessing your voicemail messages and deleting them one by one or deleting all messages at once.
This article discusses how to set your greeting on your voicemail. This article discusses the Busy Greeting for if you are on another call and the No Answer greeting for when you do not answer your phone.
Once setup and entered into the web portal you are able to change the password for your telephone interface.
Your Busy Greeting is the message that users will hear if they are calling your number and you are on the other line.
This article discusses the process for setting an extended away greeting on your voicemial. Sometimes you are going to be out of the office for an extended period of time, such a vacation or leave of absence.
This article shows you how to setup the number you'd like people calling you to get forwarded to if they Press 0 during your greeting.
This article discusses setting up an Alias for easy access to voicemail.
This article describes how to setup your voicemail so that you can get a .wav file of your voicemail sent to your email inbox, or if you know your pager's email code a notification to your pager, either instead o
University Personal Access Code (UPAC) allows individuals to make long distance calls from any University exchange (624, 625, 626, and 301) which is then billed to their department's EFS chartstring.
Voice and Data Network: Invoice Details Instructions
To view invoice details prior to May 2022, please contact [email protected]
This article discusses the long distance rates for University telephones.
This article discusses the voice service rates.
This article discusses the system feature codes on a WEATH telephone. Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type.
Resources
When you order voice service, you may also need an accompanying softphone, desk phone, or phone accessory like a headset.
OIT provides temporary voice, network, and WiFi services for events on campus. On-site technician support is also available during events upon request.
Recurring voice and data network services are financed centrally for University-funded customers under a common-good funding model.
Many calls placed at the University use technology that place calls over the internet (also known as Voice Over internet Protocol, or VoIP).
Self-Help Guides
This self-help guide provides instructions for setting up and using your UMN voicemail.