This article discusses how to program the feature buttons on a 12-button (ITE12) telephone.
Table of Contents:
- Display (DSPL)
- Hold (HOLD)
- Transfer (XFER)
- Abbreviated Dial (ABVD)
- Call Park (CLPK)
- Call Pickup (CLPU)
- Forward (CFWD)
- Voicemail (VCML)
Display (DSPL)
Display Abbreviated Dial Numbers
- Press DSPL.
- Press ABVD.
- Repeat pressing ABVD until all stored numbers have been displayed.
Display Auto Dial Numbers
- Press AUTO DIAL.
- The number to be auto dialed displays.
Display Callback Number
- Press DSPL (lamp on).
- Press CLBK.
- Repeat pressing CLBK until through list.
Hold (HOLD)
Place Call on Hold
- With the call on line, press Hold.
- Hang up and another call may be placed.
Retrieve Held Call
- Press SPKR or lift handset
- Press Hold. The call is retrieved
Answer Call Waiting Using Hold and SPKR
- When you hear the call waiting tone, press Hold.
- Press SPKR. The incoming call is on the line.
- Press SPKR. The call will end and the phone will ring.
- Press SPKR. The holding call is on the line.
Answer Call Waiting Using Hold and Handset
- When you hear the call waiting tone, press Hold.
- Press Hold.
- Press the Line Button. The incoming call is on the line.
- Press the Line Button. The call will end and the phone will ring.
- Press the Line Button. The holding call is on the line.
Transfer (XFER)
Transfer on Campus
- When the call is on line, press XFER (lamp on).
- When you hear the dial tone, dial the 5-digit phone number.
- Hang up.
Transfer Off Campus
- With the call on line, press XFER (lamp on).
- When you hear the dial tone:
- University Customers:
- Dial [8] + area code + phone number.
- Fairview Customers:
- Dial [9] + area code + phone number.
- University Customers:
- Hang up.
Cancel a Transfer
- On a busy or unanswered line, press XFER. The original call is on line.
3-Way Conference
- Begin with the 1st call on line and press XFER (lamp on).
- Dial the phone number.
- When the party answers/announce conference, press XFER (lamp on). All 3 parties will be on line (lamp on).
Abbreviated Dial (ABVD)
Store or change a number (up to 24 digits long)
- Press SPKR or lift handset.
- Press ABVD [*].
- ENTER code ([9]-[0]). Hear 1 beep.
- University Customers:
- [8] + area code + number
- Fairview Customers:
- [9] + area code + number
- University Customers:
- Hear 2 beeps.
- Hang up.
- Write # on abbreviated dial list.
Make Call Using Abbreviated Dial
- Press SPKR or lift handset.
- Press ABVD + abbreviated dial code.
Display Abbreviated Dial Numbers
- Press DSPL (lamp on).
- Press ABVD.
- Repeat pressing ABVD until through list.
Call Park (CLPK)
Call park is a system hold, retrievable from an alternate phone.
Park a Call
- With the call on line, press CLPK.
- When you hear "Park number___________," write down the number.
- Hang up.
Retrieve Parked Call
- Press SPKR or lift handset.
- Dial "Park number." The system retrieves the held call.
Call Pickup (CLPU)
Call Pickup is used to answer a call which is ringing on another phone. Call Pickup may be assigned to one phone, or a group of phones.
- When the line in the pickup group rings, press CLPU.
- Dial the ringing phone number. Call is transferred to your line.
Forward (CFWD)
Forward Your Calls
- Press SPKR or lift handset.
- Press CFWD.
- When you hear the confirmation tone, dial the destination number.
- When you hear the confirmation tone (lamp on), hang up.
Display Forwarding Number
- Press DSPL (lamp on).
- Press CFWD. The forwarding number displays.
Cancel Call Forwarding
- Press SPKR or lift handset.
- Press CFWD (lamp off).
- Hang up.
Note: Off campus call forwarding feature must be ordered.
Voicemail (VCML) System
Entering Voicemail Stytem
- University Customers
- Press SPKR or lift handset.
- Press VCML (lamp on). The voicemail will prompt
- Fairview Customers
- Press SPKR or lift handset.
- Dial assigned Fairview voicemail number. The voicemail will prompt
Important: University phones with voicemail light indication features do not work with the Fairview voicemail system. They do not light when voicemail is present.