Unified Communications (Voicemail): Initial Setup

These instructions outline how to setup your new voicemail or to make changes to an existing voicemail.

Instructions

To change your passcode:

  1. From your desk phone dial 6-0001 or 8-8888 for Rochester and if you are dialing from outside of the University dial (612) 626-0001 or (507) 258-8888 for Rochester.
  2. When prompted enter your passcode followed by the '#' pound key.
    1. The initial temporary passcode will be provided to you, and the first time it is used you should be prompted to create a new permanent passcode.
    2. Please call 1-HELP at (612) 301-4357 to request a password reset if none of these options work.
  3. You will first be prompted to enter a new passcode followed by the '#' pound key.
  4. You will be prompted to enter your new passcode again followed by the '#' pound key.

 

To change your Personalized Name announcement:

  1. From your desk phone dial 6-0001 or 8-8888 for Rochester and if you are dialing from outside of the University dial (612) 626-0001 or (507) 258-8888 for Rochester.
  2. When prompted enter your mailbox number and passcode.
    1. Note: If you have requested and received access to the web portal you're also able to setup your number as an Alias to avoid having to type in your mailbox number when accessing your voicemail from other phones.
  3. Press 1 to access your voicemail inbox.
  4. Press 6 to get into the "Personalized Name menu" and choose from one of the following options:
    1. Press 1 to record a new Personalized Name recording.
    2. Press 2 to listen to your current Personalized Name recording.

To get into your voicemail to retrieve messages:

  1. From your desk phone dial 6-0001 or 8-8888 for Rochester and if you are dialing from outside of the University dial (612) 626-0001 or (507) 258-8888 for Rochester.
  2. When prompted enter your mailbox number and passcode.
  3. Press 1 to access your voicemail inbox.
  4. Press 1 to listen to new messages.
    1. This option will not be available if there are no messages currently in the voicemail inbox.

NOTE:  If you have inherited your phone from another user, you will need to have the voicemail box recreated for any new user, this is a billable service and can be requested through the Voice and Data Request Form.

You can find more information on features and personal options on the Voicemail Self-Help Guide.