Mitel 6869 Phone: Sign In/Sign Out of an ACD Call Center

This article details how to use the Mitel 6869 Voice over IP (VoIP) phone to answer a call and to disconnect a call.

This is the Mitel 6869 phone:
Example of the Mitel 6869 phone showing that you need to press the physical button on the phone next to the indicated features on the phone screen.

Signing In to a Queue

Tip: The screen is not a touchscreen. Press the physical button on the phone next to the indicated option on the screen. 

  1. Press ACD softkey.
    Main phone screen with options for Voice Mail | Call Fwd | Call Log | DND | Call Pull | ACD. ACD has a red indicator. ACD selected.
  2. Press Log In softkey.
    Phone screen saying "Please Login" There is a bottom menu with options to Log In or Cancel. Log In is selected.
  3. Press ACD softkey.
    Back to the main screen, but now ACD is yellow.
  4. Press Avail softkey.
    Phone screen with a bottom menu with Log Out, Avail, Cancel options. Avail is selected.
  5. The ACD status indicator on the screen will show green indicating you are now Available and the red light on the button will light up.
    Back to the main screen, but ACD is now showing green.
    Phone showing the button next to the green ACD indicator has a lit up LED light.

Signing Out of a Queue

Tip: The screen is not a touchscreen. Press the physical button on the phone next to the indicated option on the screen. 

  1. Press ACD softkey.
    Main phone screen with options for Voice Mail | Call Fwd | Call Log | DND | Call Pull | ACD. ACD has a green indicator. ACD selected.
  2. Press Log Out softkey.
    Phone screen saying "Available" There is a bottom menu with options to Log Out or Cancel. Log Out is selected.
  3. ACD indicator Red and no light next to the button indicate you are logged off.
    Main phone screen. Showing ACD indicator as red.
    Phone showing the button next to the red ACD indicator has an LED light that is not lit.

Additional Resources

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TDX ID

6273