Unified Communication (Voicemail): Navigation Instructions (skip forward, back, pause)


This article will give you instructions on how to interrupt the greeting and start recording a message. Along with how to skip backward or forward while playing a message, how to pause and resume playback of a message, how to skip to the beginning or end of a message, and how to forward a voice mail message to another voice mail box.


Access your voicemail inbox:

  1. From your desk phone dial 6-0001 or 8-8888 in Rochester, or if you are dialing from outside of the University dial (612) 626-0001 or (507) 258-8888 in Rochester.
  2. When prompted, enter your passcode and extension if prompted.
  3. Press 1 to access the voicemail inbox. 
  1. While listening to a greeting you may interrupt the greeting and start recording your message immediately by pressing the # key.
  2. While listening to a message you may:
    • Press 1 to skip backward 3 seconds.
    • Press 2 to Pause/resume playback.
    • Press 3 to skip forward 3 seconds.
    • Press 4 to skip to the beginning of a message.
    • Press 5 to play the message envelope which will give you the telephone number of the person leaving the message.
    • Press 6 to skip to the end of a message.

To forward a voice mail message to another voice mail box:

  1. After pressing 1 to access your voice mail box:
    1. Press 1 to listen to your message, at the end of this message, press 9 for additional options.
  2. Press 2 to forward the message.
    1. You will be prompted to record an introduction for the message.
    2. Press 3 to forward message to one or several voice mail boxes.
  3. Listen through for further options available to you and the message delivery.

Additional Information

You can interrupt the message or envelope to perform any function.

For additional information on Unified Communications Voicemail System see the following articles:

KB0018940 Unified Communications (Voicemail): Setup Voicemail to Forward Messages to Email

KB0019269 Unified Communications (Voicemail): Initial Setup

KB0018943 Unified Communications (Voicemail): Setup "Zero Escape" to forward calls to another user

KB0019616 Unified Communications (Voicemail): Reset Your Telephone Inbox Password

KB0018945 Unified Communications (Voicemail): Enable or Disable Voicemail Messages

KB0018938 Unified Communications (Voicemail): Manage Greetings

KB0019877 Unified Communications (Voicemail): Set an Extended Away Greeting for Long Absences

KB0018941 Unified Communications (Voicemail): Change your recorded name

KB0019275 Unified Communications (Voicemail): Setup Easy Access to Voicemail with an Alias

KB0021671 Unified Communication Voicemail: Voice Portal Menu options (Voicemail Commands)

KB0018932 Unified Communications (Voicemail): Leave a Message for Another Mailbox