Voice Services: Monthly Service & Delivery Rates

This article discusses the voice service rates. Non-University funded customers using an agency fund and those who do not get charged via a University EFS account are billed for recurring monthly service and delivery charges.

One Time Order Charges

VOICE SERVICES - One Time Order Charges
Service FY22 Charge
Field Labor time - Internal (per hour) $86.03
Field Labor time - Contractors (per hour)Varies Varies
Changes to existing service that do not require a site visit. For example: long distance, voicemail, call waiting, etc. $31.16
Work order charge for adding, moving, or connecting a service $59.16
Voice over IP (VoIP) line $152.71
Call Center Standard $212.40
Call Center Premium $580.56
Call Center PC Supervisor $1,182.36
Call Center PC Agent $587.64

Monthly Charges

VOICE SERVICES - Monthly Charges
Service FY22 Charge
Phone Line with Voicemail and features $30.00
ACD Group Charge $69.61
Auto Attendant $78.27
Extension Jack $13.87
Centrex Line (off-premise 627 exchange) $43.84
1-800 Toll Free Monthly Service Charge $12.77
1-800 Inbound Usage (per minute) $0.013
National Long Distance Direct Dialed from on-campus (per minute) $0.03
International Calls (per minute) Varies