This article discusses the voice service rates. Non-University funded customers using an agency fund and those who do not get charged via a University EFS account are billed for recurring monthly service and delivery charges.
One Time Order Charges
| Service | FY24 Charge |
| Field Labor time - Internal (per hour) | $87.16 |
| Changes to existing service that do not require a site visit. For example: long distance, voicemail, call waiting, etc. | $31.71 |
| Work order charge for adding, moving, or connecting a service | $57.36 |
| Voice over IP (VoIP) line | $86.40 |
| Call Center Standard | $212.40 |
| Call Center Premium | $580.56 |
| Call Center PC Supervisor | $1,182.36 |
| Call Center PC Agent | $587.64 |
Monthly Charges
| Service | FY24 Charge |
| Phone Line with Voicemail and features | $30.00 |
| ACD Group Charge | $103.56 |
| Auto Attendant | $102.61 |
| Extension Jack | $26.71 |
| 1-800 Toll Free Monthly Service Charge | $8.94 |
| National Long Distance Direct Dialed from on-campus (per minute) | $0.03 |
| International Calls (per minute) | Varies |