TTD2 Telephone: System Feature Codes

A TDD, or Telecommunications Device for the Deaf, is a teleprinter, which is an electronic device for text communication over a telephone line. These devices are designed for use by people with hearing or speech difficulties. If you use a University TDD device, you can invoke many of their functions using feature codes.

Although some phones offer special feature buttons, most of these features are built into the telephone system, independent of phone type. These feature codes are invoked using a switchhook/FLASH key in conjunction with dialpad entries, and may be used from almost any phone.

For requests for enabling any of these features, you can fill out a Voice and Data Request Form.

• Abbreviated Dial
  • Storing or changing a number (up to 24 digits long)
  • Making a call using abbreviated dial
• Anonymous Call Rejection
• Automatic Recall (*69)
• Call Back/Message
  • Leaving a Call Back/Message on a Busy/Unanswered Extension
  • Return Call Back/Message on Your Phone
• Call Park (System Hold, Retrieve from Alternate Phone)
  • Park a Call
  • Retrieve Parked Call
• Call Pickup
  • Picking up a ringing call
  • Picking up a held call
• Caller ID Block
• Conference Call
  • Setting up a conference call
  • Placing a conference call on hold
  • Retrieving a held conference call
• Do Not Disturb
  • Activating Do Not Disturb
  • Deactivating Do Not Disturb
• Call Forwarding
  • Forwarding your Calls
  • Cancelling call forwarding
• Hold and Call Waiting
  • Placing a call on hold
  • Retrieving a held call
  • Answering call waiting using Hold
  • Alternating between calls
• Redial
  • Redialing the last off-campus call
• Transfer
  • Transferring on campus
  • Transferring off-campus
• Voicemail
  • Accessing voicemail as a University employee
  • Accessing voicemail as a Fairview employee

Abbreviated Dial

This feature creates a personal speed dial directory of frequently called internal or external numbers. You can assign a frequently called number either a 1 or 2 digit reference code (from 0 - 9 or 00 - 99) depending on class of service.

Storing or changing a number (up to 24 digits long)

1. Lift handset.
2. Dial feature code #4*.
3. Dial the reference code for that number.
   • You'll hear 1 beep.
4. Dial the number to be stored:
   • • University Customers:
       • Dial 8 + area code + number.
   • Fairview Customers:
     • Dial 9 + area code + number.
   • After dialing the number, you'll hear 2 beeps.
5. Hang up.

If your phone has a physical abbreviated dial list, you can write down newly stored numbers on it.

Making a call using abbreviated dial

1. Lift handset.
2. Dial feature code #4.
3. Dial the abbreviated reference code (9 - 0).

Anonymous Call Rejection

This feature blocks calls from callers who have their caller ID suppressed.

Anonymous call rejection only works for calls from off-campus numbers. Callers with unpublished or unlisted phone numbers will be blocked by this feature, as their caller information is suppressed.

Callers with suppressed information will hear The number you dialed does not accept blocked calls. Please unblock your number and dial again.

• Dial *77 to activate anonymous call rejection.
• Dial *87 to turn off anonymous call rejection.

Automatic Recall (*69)

Automatic Recall stores the number of the last incoming call and can dial that number for you.

To use automatic recall:

• Dial *69. Follow the voice prompts to have the number dialed automatically.

Call Back/Message

Leaving a Call Back/Message on a Busy/Unanswered Extension

When you dial a busy campus phone number, the Call Back feature allows the telephone system to automatically call you back after the number you dialed is free. The telephone system cancels the call back if you do not answer your phone at the time it calls.

1. Press switchhook/FLASH.
2. When you hear Enter, press *7.
3. Hang up.
   • When the busy extension is free, you'll hear your phone ring.
4. Lift handset.
   • The automatic call will be in place.

Return Call Back/Message on Your Phone

1. Lift handset.
2. When you hear Call Back or Message, press *7.

Call Park (System Hold, Retrieve from Alternate Phone)

Park Call

1. With the call on the line, press switchhook/FLASH.
2. Press *9.
   • You'll hear Enter.
3. When you hear Park number number, write down the number.
4. Hang up.

Retrieve Parked Call

1. Lift handset.
2. Dial the parked number you heard in the Park Call step
   • The system will retrieve the held call.

Call Pickup

Call Pickup is used to answer a call which is ringing on another phone within an assigned Call Pickup Group. The ringing phone's call is retrieved by your phone. Attempting to pickup a call not in your pickup group results in a fast busy tone being heard. To create or modify a Call Pickup Group, you can fill out a Voice and Data Request Form.

Picking up a ringing call

1. When the line in pickup group rings, dial code #7.
2. Dial the ringing phone number.
   • The call will be transferred to your line.

Picking up a held call

Retrieve a call on hold at another group member extension:

1. Lift handset.
2. Dial code #7.
3. When you hear the confirmation tone, dial the number where call is held.
   • The held call is retrieved.

Note: The Call Pickup Extension feature must be enabled to pick up held calls.

Caller ID Block

On a per-call basis, this feature temporarily blocks your Caller ID information from being sent when dialing off campus. It will NOT block your Caller ID if you dial a 5-digit extension on campus.

• Dial *67 to activate caller ID block.

Conference Call

You can start a phone conference with 3 to 7 callers.

Note: To keep the conference active, one member of the conference call must remain on a University telephone.

Setting up a conference call

1. With the call on the line, press switchhook/FLASH.
2. Dial code *1.
3. When you hear the dial tone, dial the next phone number.
4. Announce the conference.
5. Press switchhook/FLASH.
6. Dial code *1.
   • All of the calls are on the line.

Placing a conference call on hold

1. Press switchhook/FLASH.
2. Dial code *4.
3. Hang up.
   • You can now place another call.

Retrieving a held conference call

1. Lift handset.
2. Press switchhook/FLASH.
3. Press *4.

• The call is retrieved.

Do Not Disturb

The Do Not Disturb feature allows you to temporarily block incoming calls without affecting the use of your phone.

Activating Do Not Disturb

1. Lift handset.
2. Dial code *6.
3. When you hear the confirmation tone, hang up.
   • The system will announce Private each time dial tone is obtained.

Deactivating Do Not Disturb

1. Lift handset.
2. Dial Code #6.
3. When you hear the confirmation tone, hang up.

Call Forwarding

Forwarding your Calls

All calls will be forwarded to an alternate number when you use the Forwarding feature.

1. Lift handset.
2. Dial code *3.
3. When you hear the confirmation tone, dial the destination number.
4. When you hear the confirmation tone, hang up.

Incoming calls make one short ring while call forwarding is active to alert you that they are being forwarded. You can only answer these forwarded calls from the destination phone!

Cancelling call forwarding

1. Lift handset.
2. When you hear Forward, dial code #3.
3. When you hear the confirmation tone, hang up.

Note: Off campus call forwarding is a feature that must be ordered separately.

Hold and Call Waiting

Placing a call on hold

1. With the call on the line, press switchhook/FLASH.
2. When you hear Enter, dial code *4.
   • The call will be on hold.
3. When you hear the dial tone, hang up or place another call.

Retrieving a held call

1. Lift handset.
2. When you hear Held, dial code *4.
   • The call will be retrieved.

Answering call waiting using Hold

1. With the call on the line, when you hear the call waiting tone (1 or 2 short rings), press switchhook/FLASH.
2. When you hear Enter, dial code *4.
   • The call will be on hold.
3. Hang up.
   • The waiting call will ring on your extension.
4. Lift handset.
   • The waiting call will be on the line.

Note: Only one caller per line may be placed on call waiting at a time. Subsequent callers receive a busy tone.

Alternating between calls

1. With the call on the line, and the alternate call on hold, press switchhook/FLASH.
2. When you hear Enter, dial code *4.

Redial

The telephone system stores the last off-campus number dialed so that you can call that number again.

Redialing the last off-campus call

1. Lift handset.
2. Dial code #9.
   • The system dials the last off campus call.

Transfer

Calls may be transferred on or off campus. If the transfer destination phone number is busy or unanswered, the call will return to the transfer originator identified by priority ring (a short, pulsed ringtone). Transfers may be announced or unannounced.

Transferring on campus

1. With the call on the line, press switchhook/FLASH.
2. When you hear Enter, dial code *1.
   • The call will be held.
3. When you hear the dial tone, dial the 5 digit phone number.
4. Announce transfer (optional).
5. Hang up.
   • The call is transferred.

Transferring off-campus

1. With the call on the line, press switchhook/FLASH.
2. When you hear Enter, dial code *1.
   • The call will be held.
3. Dial the off-campus number.
   • University Customers:
     • Dial 8 + phone number.
   • Fairview Customers:
     • Dial 9 + phone number.
4. Announce transfer (optional).
5. Hang up.
   • The call is transferred.

Voicemail

Accessing voicemail as a University employee

1. Lift handset.
2. When you hear the dial tone, dial code *5.
   • You will hear the voicemail prompt.

Accessing voicemail as a Fairview employee

1. Lift handset.
2. When you hear the dial tone, dial the assigned Fairview voicemail number. You will hear the voicemail prompt.

Note: University phones with a voicemail light indicator do not work with the Fairview voicemail system. They do not light up when voicemail is present.