TeamDynamix (TDX) Knowledge: Create and Edit Knowledge Base Articles

This self-help guide is for users who create or edit knowledge in TeamDynamix.

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Get Started

Learn about Knowledge Management

Definition of Terms
Article Status and Lifecycle Overview
Request Knowledge Training by emailing [email protected]
Send an email to [email protected] to find out about training options.

Access and Roles

How-Tos
Roles and Responsibility
Visibility and Editing Matrix
Expectations for Standard Knowledge Activities

Write Content

Search for Duplicate Knowledge before Creating a New Article
Use Curated Content to Create an Article
Guidelines for Writing Knowledge Article Subjects (Titles)
Writing Effectively for an Online Audience
4 Writing Principles... (for writing clearly and concisely)

Create

Enter Articles

Draft and Format Content in a Google Doc
Create a Knowledge Base Article
Create Links in an Article
Make a Table of Contents or Other In-Page Links
Use anchor links to create a table of contents.
Use Curated Content to Create an Article
Categorize an Article
Add Knowledge Internal Notes
Create Drafts and View Article Revisions
Add Related Articles to a KB Article

Format Articles

Use Bullets and Numbered Lists
Use Headings for Proper Article Structure
Remove Extra HTML Formatting from an Article
Format Nested Numbered Lists
Add a Table to an Article

Use Images and Videos

Create Effective Images
Take a Screenshot
Crop and Resize Images for Use in an Article
Understand Image Copyright
Add an Image to an Article
Make Images Accessible Using Alternative Text
TDX Knowledge: Embed a Video Into an Article
Accessible U: Videos

Approve Articles for Internal TDX Use

Submit an Article for Approval
Checklist for Internal and Public-Facing Knowledge
Approve or Reject an Article
Checklist for Internal and Public-Facing Knowledge
Publish an Article to the IT@UMN Website
Restrict Access to Content (requires login to view)
Understanding the Restrict Access and Publishing Settings
TDX Knowledge and Drupal: Content Availability and Linking
Removing a KB Article From the Technology Help Website

Maintain

Find Existing Articles

Search the Knowledge Base

Edit Knowledge

Give Feedback on Articles
Address Article Feedback
Edit the Content of an Article
Edit the Settings of an Article
Change the Ownership of an Article

Understand the Article Lifecycle

Article Status and Lifecycle Overview
Unpublish an Article from it.umn.edu
Check for Referring Links
Archive an Article