In the TeamDynamix (TDX) knowledge article form there are two settings that determine the availability of an article for viewing or publishing:
- the Restrict Access: Require login with a UMN Internet ID to view this content? custom attribute (referred to as Restrict Access setting in the rest of this article).
- the Published to KB setting (referred to as Published setting in the rest of this article).
The Restrict Access setting is used to indicate if a UMN Internet ID login should be required to view the article. The Published setting is used to indicate if the KB article should be published to the Technology Help website. These two settings together determine an article's availability for viewing.
To help you determine what settings to select, below are some common scenarios and the choices that suit the situation.
Common Scenarios
Scenario 1: I want my article published to the Technology Help website and available to everyone.
- Restrict Access: No - Article can be published for public viewing.
- Published: Yes
- Example article with these settings:
- Duo: Initiate Duo Security - Technology Help website link
- Duo: Initiate Duo Security - TDX link
Scenario 2: My article is just for technicians, it is not intended for a public audience.
- Restrict Access: Internal article for TDX Technicians only.
- Published: No
- Example article with these settings:
- Does not exist on the Technology Help website
- Duo: Provide a Duo Bypass Code (Technician Guide) - TDX link
Scenario 3: I want to make my article available to anyone at the UMN, but it should not be accessible to the general public.
- Restrict Access: Yes - All campuses must log in to view.
- Published: Yes
- Example article with these settings:
- Accounts: Create a University Departmental Account - Technology Help website link
- Accounts: Create a University Departmental Account - TDX link
Scenario 4: I'd like my article to be public but I'm not sure if all the information in it is safe to share.
- If you are not sure whether a KB article should be made public, send an email detailing the information and its audience to [email protected] or open a ticket in TDX and assign it to T2 University Information Security.