TDX Knowledge: Definition of Terms
This is a quick translation sheet to orient you to TDX knowledge terms.
Articles should be owned by a Group (formerly Assignment Group).
Together Ownership and Status combined affects who can edit an article. In brief:
- Technicians can edit "Not Submitted" articles they own individually or that are owned by their Group.
- Group Knowledge Editors can edit "Not Submitted", Submitted, and Approved articles they own individually or that are owned by their Group.
- Global Knowledge Editors can edit all articles owned by anyone in any state.
The article's Status identifies where it is in the knowledge workflow. Ownership and Status combined affect who can edit an article.
- Not Submitted are draft or Work-in-Progress articles.
- Submitted articles are ready for editor review.
- Approved articles have been vetted by an editor.
- Rejected articles have been rejected by an editor.
- Archived articles are retired knowledge, and should not be used for incident resolution.
Articles in an Approved state have been vetted by an editor. An Approved article that is not Published is approved for daily IT support operations, including any articles meant for support staff across teams and tiers.
Articles that have been flagged as Published in TDX are pushed to the IT website (it.umn.edu). Only Global Knowledge Editors can flag articles as Published.
- The Public flag in TDX does not publish an article to the IT website and we are not using it.
This is the title of an article.
The Summary field displays in search results for knowledge articles, both within the Knowledge Base and when searching for knowledge from an Incident. Article summaries are ideally under 100 characters and should contain information based on knowledge article type.
|Article Type||Information to include|
|Incident Models||List of the applicable technologies|
|Other article types||A short statement that clarifies the title, if necessary|
|Published articles||A copy of the first sentence of the article|