TDX Knowledge: Publish an Article to the Technology Help Website

Global Knowledge Editors can publish existing articles, regardless of ownership, to the Technology Help website.

Table of Contents

Best Practices for Publishing

  • Global Knowledge Editors should ALWAYS communicate with the appropriate stakeholders (e.g., group owners) before publishing knowledge articles.
  • Global Knowledge Editors should always follow the Checklist for Internal and Public-Facing Knowledge.
  • It is best to only publish articles that your group owns, though you may be called on to review and publish articles on behalf of another group.
  • Only articles with an Approved status can be published.
  • It is good practice for Global Knowledge Editors to have someone else approve their articles.
  • If you need to have an article published to the Technology Help website and are not a Global Knowledge Editor, submit an OIT-Service Lifecycle Request. A Global Knowledge Editor will review the article and communicate with you.

Publishing an Existing Article to the Technology Help Website

  1. Open the article's page in the TDX Knowledge Base.
  2. Review it for clarity and technical accuracy.
  3. Select Edit Article.
  4. Select the Settings tab.
    • Make sure Category is set to the technology, service, or business process that the article addresses.
      • Example: an article about the TDX Knowledge process would belong to the Knowledge Management category.
    • Make sure the Status is set to Approved.
    • Check the Published to KB checkbox.
    • Set the Next Review Date to one year from the current day.
      • Example: if you are approving the article on October 5th, 2025, set the Next Review Date to October 5th, 2026.
    • Make sure the Owner is set to the appropriate group. Remove yourself as Owner if necessary.
    • Add any Knowledge Internal Notes if necessary.
    • For Restrict Access: Require login with a UMN Internet ID to view this content?, refer to Restrict Access to Content and Understanding the Restrict Access and Publishing Settings to determine if the article needs to be restricted.
      • Example: if an article only contains basic information that can be found about the technology on the web, restricted access is probably not needed.
      • Example: if an article contains content on how to use, locate, access, or secure a technology specifically within our University environment, restricted access is needed.
  5. Click Save.
  6. Select the article title from the breadcrumb links to return to view mode.
    Knowledge Base article breadcrumb links. Checklist for Internal and Public-Facing Knowledge article link selected.
  • The article's History (under the article itself) should update to show that you have Changed Published from "No" to "Yes".
    Knowledge Base Article History update. Update reads "Changed Published from "No" to "Yes"" as well as the time and date of the update.
  • The article's Details section should indicate its new Status as Published.
    Details of an article showing the Status is Approved.

Additional Resources

Last modified

TDX ID

5431