TDX Knowledge: Guidelines for Writing Knowledge Article Subjects (Titles)
Properly formed subjects greatly help with both searching and identifying which article to use.
Writing article titles
Follow these guidelines to better help users find your article:
- Lead with [software] [version if applicable]: [verb]
- Example: Canvas: Publish a Course
- Note: the verb should not be in the 'ing' form. Use "Publish" rather than "Publishing"
- Write a single, concise sentence, ideally fewer than 10 words, summarizing the content.
- Use the active voice, e.g., create, assign, secure.
- Use title case.
- The Capitalize My Title converter tool will do the work for you if need be.
- Use primary keywords related to the content in the first several words.
- Use words users will most likely search on.
- Delete "the," "and," or "is," if possible. When appearing at the beginning of a title, these are generic and take up space.
- Do not lead with commonly used words such as "How to."