TDX Knowledge: Check for Referring Links

Before archiving a knowledge base article you need to check for other TDX articles that link to it to avoid breaking those links. If the article is published to the [email protected] website, you will also need to check for links outside of TDX.

Checking referring links to articles

Articles may be linked from within or outside of our it.umn.edu public website. They may also be linked to from internal knowledge base articles.

Take the following steps (in order) to look for article references:

All articles:

Published articles

All articles:

Step 1: Finding links to an article in TDX

You can easily generate a report of all articles linked to another article. The resulting report will include the Group that owns any linked articles which makes it easy to figure out who to notify about the pending change. You may find links to both published and internal articles. 

  1. Navigate to the U of M Tickets tab at the top of the page.
    U of M tickets tab in the TDNext application
  2. View Knowledge Reports in the left navigation area.
    Knowledge Reports area with Editors: Check KB Article L... highlighted.
  3. Select the Editors: Check KB Article Links. The report opens with a Body like text box pre-populated with an article URL.
  4. Replace the pre-populated Article ID# at the end of the search string with the one for the article you are checking links for.
    Report with pre-populated * Body like field and the ID=5450 text highlighted.
  5. Click Run Report. A list of linked articles appears if there are any.
    Example of report after it has been run.
  6. Note for Published articles: If the article is published to the [email protected] website, there may be articles that improperly reference it using the it.umn.edu link instead of its TDX link. 
    • Rerun the report using the it.umn.edu link to find any improper references.

Step 2: Finding links to an article on the [email protected] website

Other than Knowledge Base articles, a published article may be linked to from other locations on the it.umn.edu website:

You can generate a list of links to a published article on it.umn.edu using a Google DataStudio report.

  1. Copy the public article link from the [email protected] website.
  2. Go to Internal links - it.umn.edu (z.umn.edu/itlinks).
    • Note: This table is updated approximately every 2 weeks. Search results may include references to Drupal pages where a link to the article has already been removed.
  3. Click the Destination drop-down menu. The menu expands revealing a search box and a list of links.
  4. Paste the URL into the type to search field. The list of URLs refreshes showing only the URL you entered in the search
    • Note: If the Destination list is empty, there are no pages on it.umn.edu that link to your article.
  5. Mouse over the URL and click on the ONLY button that is revealed. The report runs and any results are returned. You may see links to it.umn.edu Drupal pages or links to other published articles.
    Destination search field with URL; URL discovered; Only button highlighted
  6. Optional: Click the Source column heading to sort the list.
    Internal Links | it.umn.edu report search results showing destination, links, source columns
  7. Determine which links are not associated with TDX articles.
    • You have already determined all TDX articles in step 1 so you only need to identify the links that are Drupal pages.
  8. Identify and notify stakeholders. If the article is linked to from:
  9. Continue with Step 3.

Step 3: Finding links to an article from sites external to it.umn.edu

An article may also be linked to from other public locations, such as:

  • Other UMN pages, e.g., a college, departmental, or another system campus website
  • PDFs or non-web based documentation
  • Non-UMN pages

Note: You can search the web to find links to the article from external locations but the chances of useful results are rare. Do NOT spend a lot of time and effort attempting to find links external to our it.umn.edu site.

  • If you find any links from external sites, contact the appropriate Department, College, or unit. 

Final Validation

Additional Resources