TDX Knowledge: Add an Image to an Article

Including images in a knowledge base article can help users accomplish their tasks more quickly.

  • Images should be uploaded to the server (as described in the instructions). 
    • Do not paste images into an article. Depending on the source, this could cause issues later.
  • Images must have alternative text. 
    • This is an accessibility standard.

Adding an image to an article

  1. If necessary, open the article in edit mode.
  2. Select the Image icon.
    WYSIWYG editor image icon highlighted
  3. Select the Upload tab.
  4. Click Choose File.
    image properties window; upload tab, choose file button highlighted with a file name associated
  5. Click Send it to the Server.
  6. Go to the Image Info tab.
    • Enter appropriate Alternative Text. See Make Images Accessible Using Alternative Text.
    • Optional: You can resize the image if desired. If you don't like the results, you can revert to the original size. 
    • Set the Border to 1 (unless the edges are already well-defined).
      image properties, image info tab filled out; the image is shows in preview
  7. Click OK. The image appears in the Body of the article.

Editing an Image

Modifying an image in TDX is easy. 

  1. If necessary, open the article in edit mode.
  2. Open the Image Properties window.
    • Double-click the image.
  3. Make your changes.
  4. Click OK.

Additional Resources