Resources
List of Self-Help Guides
Overview
Self-help guides on the Technology Help website offer step-by-step instructions and extra guidance to help you complete your tasks.
Self-Help Guides by Category
Self-Help Guides by Category
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Business Systems
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Communication Tools
- Clearspan Webex Teams: Set Up and Use Your UMN Phone
- Proofpoint Secure Email Center: Send & Receive Encrypted Emails
- Salesforce Marketing Cloud: Send Mass Email using Content Builder
- Unified Communications: Set Up & Use Your UMN Voicemail
- Zoom: Teach, Meet, and Learn with Zoom
- Zoom: Set up, Support, and Present at Online Events
- Zoom Phone: Make Calls and Manage Information
- WiFi: Register a Personal Device for the Internet of Things (IoT) WiFi Service
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Information Technology
- Grouper: Create and Manage Groups
- Targetprocess for Scaled Agile Teams
- Targetprocess Views and Reporting
- TeamDynamix (TDX): Work with Tickets
- TeamDynamix (TDX): Manage Assets
- TeamDynamix (TDX): Approve Access Request Forms and Service Requests Forms
- TeamDynamix (TDX): Knowledge: Create and Edit Knowledge Base Articles
- TeamDynamix (TDX): Create and Manage Reports
- Technology Help Website: Create and Edit Content
- Shibboleth
- Digital Content: Write Effectively
- Digital Content: Send Communications for Service or Technology Launches, Changes, and Retirements
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Media Production
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Websites
- Content Strategy: Plan & Maintain Website Content
- Drupal Lite: Create and Manage a Drupal Lite Site
- Drupal Enterprise 9: Admin Guide
- Drupal: Organize and Construct a Self-Help Guide
- GitHub: Using GitHub for Enterprise Drupal
- Pope Tech: Run an Accessibility Scan on a UMN Website
- Google Custom Search: Configure and Use Google Custom Search Engine (CSE) with University Websites
Self-Help Guide Module
Our Self-Help Guide module has been installed on the UMN Enterprise Drupal platform, so you can easily use it to offer step-by-step instructions on other sites in the platform.
Learn how to activate the self-help guide module on your site.
Cost
University-funded: No charge.
Intended Audiences
Students
Instructors
Researchers
Staff & Departments
Health Sciences Affiliates
IT Staff and Partners