AppsToGo: Use UMN Apps on Your Personal Device

AppsToGo is a client virtualization service that allows you to use certain discipline-specific software (Apps) on your desktop, laptop or mobile device. AppsToGo is available for students who access specific computer labs or are enrolled in classes that use this service.

The following pages will explain if you have access to AppsToGo, how to set up your computer or device to use AppsToGo and how to save files generated within an App.

If you are a faculty member who would like to offer this service to your students for a specific class, please fill out the AppsToGo Request Form.

Security

By default, AppsToGo is designed to be secure and is password protected. It is recommended to save your work files to Google Drive or network-attached drive. Please ensure that wherever you save your files, they are secured and backed up.

Privacy

AppsToGo fully complies with FERPA* privacy policies.

*To the extent the University generates or maintains educational records related to accessing and using AppsToGo under this Agreement, the University will comply with the Family Educational Rights and Privacy Act (FERPA) and shall limit access to only those school officials with a legitimate educational interest. Student data at the University of Minnesota is governed by FERPA (Family Educational Rights and Privacy Act). Student educational records are private student data with the exception of directory information. Among other things, this law enables students to suppress some or all of their directory information, such as their Internet IDs and email addresses. Students who do not agree to sharing this information with University staff for the purpose of gaining access to AppsToGo may be denied use of AppsToGo. For example, AppsToGo access rules may require student ID's to be put in an Active Directory group linked to the course they are enrolled in. For more information, read the student guide to FERPA at OneStop. 

Before using Apps and Desktops through AppsToGo to complete coursework, be sure you understand the following considerations to successfully use Apps for assignment completion.

Assignment Considerations

• To prevent data loss due to inactivity timeouts, sessions should not be left idle or disconnected with unsaved work. Batch queuing is not supported.
• Application licenses are on a first-come, first-served basis. Most Apps have restrictions on how many users can be accessing the app at the same time. For that reason, there is a possibility of apps being unavailable during peak work times.
• In general, AppsToGo behaves like a public computer in a lab. Work must be saved to a Google Drive or network share as it will not be retained after logging off the AppsToGo session.

AppsToGo Availability Considerations

• AppsToGo is available 24/7 except for during the routine maintenance period -- every Sunday from 3am - 6am.
• AppsToGo is rebooted during the routine maintenance period. If you are using AppsToGo during this time, you will receive a message asking you to save your work and log off. Please do so because any work that is unsaved will be lost when AppsToGo reboots.

This article links to instructions for downloading and installing Citrix Workspace (formerly, Citrix Receiver) on different operating systems. Choose the link below to install the Citrix Workspace for you specific operating system. You only need to install Citrix Workspace once.

Install Citrix Workspace to your device

UMN-Managed Windows Devices

In Software Center, choose Citrix Workspace to install.

If you have issues please email [email protected]

UMN-Managed Mac OS X or iOS Devices

In JAMF Casper Self-Service, choose Citrix Workspace to install.

If you have issues please email [email protected]

Windows

Download and install the latest version of Citrix Workspace at https://www.citrix.com/downloads/workspace-app/

Mac OS X

Download and install the latest version of Citrix Workspace at https://www.citrix.com/downloads/workspace-app/

iPhone, iPad, iOS

Download and install the latest version of Citrix Workspace from the App Store at https://itunes.apple.com/us/app/citrix-receiver/id363501921?mt=8

ChromeOS / Chromebooks

Go to Google Play Store and search for Citrix Workspace.  Download the app to your Chromebook. https://play.google.com/store/apps/details?id=com.citrix.Receiver  NOTE: This is only available if your device supports Chrome Play Apps. Use the Citrix Workspace App to access AppsToGo, NOT your web browser.

Android

Download and install the latest version of Citrix Workspace at https://www.citrix.com/downloads/workspace-app/

All Other Platforms

Please review https://www.citrix.com/downloads/workspace-app/ to find the version of Citrix Workspace that is supported on your platform. 

Please note not all platforms are publicly available. If you need Workspace for a platform other than what is listed above, and that requires a sign-in, please email [email protected]

Need Help?

Please contact University of Minnesota Technology Help using any of the methods listed at it.umn.edu/help.

You will need to register your Google Drive before accessing AppsToGo. This registration is done via a service called Kumo. Kumo will automatically connect your Google Drive to your AppsToGo session and will allow you to save files directly to your Google Drive, eliminating the need to carry around USB drives. This registration only needs to be done one time. 

Registering your Google Drive with Kumo

1. Log in to the Kumo Service page:

   
   • Click Log In. The U of MN Sign In page will display.

2. Enter your Internet ID and password. 

3. Click Sign In.

4. Click the Google Drive down arrow and select Authorize. The University of Minnesota Kumo will request access to View and Manage the files in your Google Drive.
   
   

5. Select Accept (or Authorize). A green checkmark should appear next to Google Drive, indicating you have successfully registered with Kumo.  You may now close your browser window at any time. 
     
   

To unregister, follow steps 1-4. On step 5, click the Google Drive down arrow and and select Deauthorize. You may authorize or deauthorize as often as you wish.

Additional Information

As you work, you may open and save files directly from your Google Drive just like any other connected drive. It will appear in the Save dialog box file list just like it does in a computer lab. Click the arrow next to This PC to expand the list and see your Google Drive.

When an App is launched, you may notice a flicker or window appearing briefly in the lower right or left hand corner of your screen. This is your Google Drive being connected to your session.

This article describes how to log in to AppsToGo and access Apps after you have completed Step 1: Install Citrix Workspace (formerly Receiver) and Step 2: Link Your Google Drive in the AppsToGo Self-Help Guide.

Logging In and Accessing Apps

1. In a web browser such as Firefox or Safari, go to https://apps.umn.edu. (Chrome Web Browsers, ChromeOS and Chromebook users please refer to AppsToGo: Using Chrome Web Browsers.)
   
2. Log in with your internet ID and password. You will be brought to your Favorites page where all the apps you have access to are listed.
   • If you are asked to trust any certificates, accept and trust them.
   • If you cannot log in, please wait 24 hours or until you receive an email stating you have access.
   • Note: You may have issues logging into AppsToGo if your password uses an underscore, parenthesis, or extra space as special character. 
     
3. To access to a desktop, click on the Desktops icon.
   
4. To access an app. click on the icon for the app and it will launch the Citrix Workspace application and open the App. (If you are using Chrome and a file with the suffix ".ica" is downloaded, please see the instructions at KB0021976 AppsToGo: Using Chrome Web Browser.)
   
5. When you are finished, quit the App as you would a normal Windows application.
6. To log out of AppsToGo, click on your name at the top of the window, and choose Log Off.
   

Notes

• It is important to always quit the Apps and Log Off when you are finished working. If you do not Log Off, your session remains active for 30 minutes before it times out. Please Log Off every time to allow other students to use AppsToGo.
• The next time you log on to AppsToGo, you will be brought back to your Favorites.
• Save all work to your connected drive of choice by following the instructions in AppsToGo: Saving Your Work. Be sure that you have completed the one-time registration of your Google Drive with Kumo. Do NOT save files to your desktop unless instructed. They will not be there the next time you log in.

Linux User Notes

Some Linux users have reported issues when trying to open Ubuntu. Follow these steps for help:

1. In the CMD window, enter the following commands

> cd/opt/Citrix/ICAClient/keystore/

> sudo rm -rf cacerts

> sudo In -s /etc/ssl/certs cacerts

1. Disable ipv6 in the config files.
2. Reboot and try opening Ubuntu again.

Additional Information

• If you launch an App using the Citrix Workspace application that you downloaded and installed, you may need to input the following information:
  • Server address: https://apps.umn.edu OR ad.umn.edu
  • Log in as: AD\first_part_of_email_address Example: AD\name001
• When you launch an application for the first time, Citrix Workspace may prompt access to your local hard drives. If you want this option to save your work directly to the computer you are accessing apps.umn.edu from, you will need to Permit access.
  

All AppsToGo apps and desktops run from a virtual server. The virtual server looks like a real computer, but the drives don't save data. Data saved to a virtual server's "internal" drives will be erased when you log off and the virtual server is rebooted. Be sure to always save your work outside of the virtual server.

Saving Your Work

Where you can save files will depend on the app or desktop you are using.

• Google Drive: To have your Google Drive connect to your AppsToGo session, register your Google Drive with Kumo so that you can save your work to Google Drive. After this one-time registration, your device will automatically connect your Google Drive when you launch an AppsToGo App. There is no cost for this registration.
• Network Drive: Some applications don't work well when reading or writing data to a Google Drive. In this case you may find that your network drive works better. Colleges that offer students a network drive will generally have them mapped to AppsToGo.

AppsToGo app and desktop sessions are temporary unless you are instructed otherwise. You are responsible for saving your work to your Google Drive or mapped network drive, just as you would in a public or college computer lab.

The first page you see after logging on to AppsToGo is your Favorites. All apps that you have access to show up in your Favorites by default.

Removing an App from Your AppsToGo Favorites

1. Click the Details menu next to the App you wish to remove.
   
2. Select Remove from Favorites. The button will change to Add to Favorites.
   
3. Click the Favorites icon at the top of the screen to exit out of the Details menu. The application no longer appears in your Favorites.
   
   

Adding an App to Your Apps To Go Favorites

1. Click on the Apps icon at the top of the page.
   
2. Click the Details link next to the app you want to add to your Favorites.
   
3. Select Add to Favorites.
   
4. Click the Favorites icon at the top of the screen to exit out of the Details menu. The app is now in your Favorites.

This resource communicates known issues with using AppsToGo and directs you where to report new issues.

Issues Occurring After the Upgrade on December 28, 2017

Not able to log in via a Web browser

If you are having problems accessing AppsToGo via a web browser (Chrome, Safari, Firefox) since the upgrade took place on 12/28/2017, the solution is to clear your browser cache and cookies. 

Symptoms:

• Log in does not work at all.
• Log in is successful but return a blank page.

Solution:

• Clear browser cache and cookies.

Not able to log in via Citrix Workspace (formerly, Receiver)

If you are having problems accessing AppsToGo via Citrix Receiver since the upgrade took place on 12/28/2017, the solution is to either use a web browser to access AppsToGo or reconfigure Citrix Workspace.

Symptom:

• Users receives the error: "Cannot connect to the server. The account does not contain a valid store configuration."

Solutions:

• Use a web browser to access AppsToGo (https://apps.umn.edu).
• Reconfigure Citrix Workspace
• Un-install and re-install Citrix Workspace

Chrome Web Browser Issues

• There is a known issue where Chrome Web Browser downloads a session file with an .ica extension. There are two workarounds:
  • Right-click or control-click on the session file and associate it with Citrix Workspace (which you should have already installed on your device - See AppsToGo: Supported Web Browsers).
  • You can try downloading the Citrix Workspace Chrome App which is available on the Chrome Web Store, but results may vary.

NOTE: Chromebooks or ChromeOS must use the Citrix Workspace App which can be downloaded from the Google Play Store, NOT the Chrome Web Browser.  If your Chrome device cannot access the Google Play Store please email [email protected] with information about your device (model, specifications) and operating system (type, version.)

Security Certificates

• If you are prompted to trust an unknown security certificate, please trust it and let us know.
• If you are using MacOS X (Apple computer) and cannot use AppsToGo due to Security Certificate error which may read "You have not chosen to trust "InCommon RSA Server CA", the issuer of the server's security certificate. Contact your help desk for assistance."

• Workaround:
  1. Go to https://cat.eduroam.org/ and download the Eduroam installer for the University of Minnesota.
  2. Run the installer, which should install the certificate Citrix is looking for.
  3. Restart the computer.
  4. Try logging on to AppsToGo again.
  5. If problems persist, contact [email protected]

Pop-Up Messages (common with Firefox and Chrome Web Browsers)

• Upon logging in to AppsToGo: Allow, Always Allow, Trust, Accept or Enable any pop-ups that may appear in your browser.

Network connectivity, slowness, or lagging

• Your web browser may show that you have been disconnected from AppsToGo. This message is only because the web browser logs out of the AppsToGo sign-in portal after the browser has been inactive for a while. This is normal and does not affect your active use of an AppsToGo app.  You may safely ignore the web browser disconnection message. 
• AppsToGo may be used outside of the U of MN campus data network, but results may vary.

Reporting Issues

If you have issues using AppsToGo, please call 1-HELP (612-301-4357) or email [email protected].

When you use AppsToGo, you have many choices of where to save (or print) your work. These instructions will guide you through how to turn off the ability to save files to your computer's local hard drive.

Use these instructions if you want to prevent the accidental saving of files to your computer's local hard drive or printing from your computer's local printers when using AppsToGo. Following these instructions will not affect the ability to save to your mapped network drive (or your Google Drive if registered via kumo.oit.umn.edu). These instructions may be reversed at any time.

The first time you log on to AppsToGo, CitrixWorkspace (or Citrix Receiver) will display asking if you want to allow access to your local hard drive. The dialogue box will be similar to the one below.

Your choices will be:

• No access
• Read-only access
• Read/write access

At this point you may choose what level of access you would like to allow.

You may disable your user-level account's access to your local hard drive at any time by modifying the preference within the Citrix Workspace (or Citrix Receiver) application. Changing access to local hard drives on the computer's system-level requires the manual modification of the .ini preference file for Citrix Workspace (or Citrix Receiver). For instructions, see below.

Note these things in regards to changing Citrix Workspace (or Citrix Receiver) preferences on Windows and Mac OS X:

• Changes take effect after quitting and relaunching Citrix Workspace (or Citrix Receiver).
• If you disable access to your local hard drive, your local hard drive may still show up in the sidebar of the application, however, you will receive an error message if you try to access it.

Disable access to client hard drive (MAC OS X)

1. Open Citrix Workspace (or Citrix Receiver).
2. In the application toolbar, select Citrix Workspace (or Citrix Receiver) and click on Preferences.
3. Click on the File Access icon.
   
4. Click the No access selection to disable access.
5. Close the Citrix Workspace (or Citrix Receiver).

Disable access to the computer's local hard drive for one virtual app/desktop (Windows machine)

1. Go to apps.umn.edu using a supported web browser (see the Self-Help Guide).
2. Launch any AppsToGo application/desktop.
3. Right-click on the Citrix Workspace (or Citrix Receiver) Icon   in the Windows notification area at the bottom of your screen (you may have to unhide your notifications to see the Citrix Workspace (or Citrix Receiver) Icon).
4. Click Connection Center; click Preferences.
5. Under the File Access tab, you will see some options to choose. To disable access until further notice, select No Access.
6. Click Apply, and then click OK to close out of the preferences area.
7. Click Close to get out of the Citrix Connection Center.

Note: For individual Windows Published desktops the drive settings are located in the Preferences Dialog and can be accessed via the toolbar at the top of the screen.

Disable access to Windows hard drives and printers on a Windows client computer for all virtual applications and/or desktops

NOTE: Disabling local client drive access globally requires manually editing the Citrix Workspace (or Citrix Receiver) configuration file on the client's computer. Therefore, these steps can only be followed on a device that you have admin access to (eg. not UMN managed devices).

1. Log out of your AppsToGo session and quit Citrix Workspace (or Citrix Receiver).
   • Search documents: appsrv.ini
   • Click Search in File Explorer
2. Find the APPSRV.INI file ( in %APPDATA%\ICACLIENT ).
3. Run: notepad.exe %APPDATA%\ICACLIENT\APPSRV.INI
4. In notepad, find these lines and change them all to off:
   • COMAllowed=off
   • CPMAllowed=off
   • VSLAllowed=off
   • CDMAllowed=off
5. Click Save.
6. Quit Notepad.

Definition of variables listed above:

• COMAllowed=on/off - set CLIENT COM Port mapping
• CPMAllowed=on/off - set CLIENT LPT Port mapping
• VSLAllowed=on/off - set CLIENT PRINTER mapping
• CDMAllowed=on/off - set CLIENT DRIVE mapping