Duo: Use Duo Security to Sign In

There are many ways to verify your identity using Duo Security. Select an authentication method from the table of contents to learn more.

In this article:

• Using Duo Push to Authenticate
• Using a Backup Device or Other Method to Authenticate
• Generating Passcodes
• Using a Passcode to Authenticate
• Using Duo Remember Me
• Setting a Default Device

Using Duo Push to Authenticate

1. When signing in using your UMN Internet ID and password, on the Duo authentication page choose Send Me a Push. A push notification will be sent to your device.
2. Follow the instructions on Duo's website to approve the push for your type of device:
   • Duo Push on Android
   • Duo Push on iPhone/iPad
   • Duo Push on Apple Watch

Using a Backup Device or Other Method to Authenticate

You may wish to use a login method other than your primary device, or you may need to use a backup device to verify your identity.

1. When signing in using your UMN internet ID and password, on the Duo authentication page choose the desired device from the Device dropdown menu.
   
2. Follow the prompts for the device you select.

Generating Passcodes

You may need to use a passcode if you forget or lose your device, had your device stolen, or are in an area without cell service or WiFi. There are many ways to generate passcodes:

• Duo Mobile App
• Hardware Token
• Bypass Codes
• Technology Help Generated Bypass Code

Generating Duo Mobile App Passcodes

You can use the Duo Mobile app to generate passcodes. Choose your device to learn more on Duo's website:

• Duo Passcode on Android
• Duo Passcode on iPhone/iPad
• Duo Passcode on Apple Watch

Generating Hardware Token Passcodes

Press the button on your hardware token to generate a new passcode.

If your token is not working, it may be out of sync. Your token may get out of sync because: 

• the button was pressed repeatedly over a short period of time
• the token generated numbers that were not used
• the token was not used for over a month
• the battery is dying (token batteries generally last between 2 and 5 years)

1. You may be able to re-sync the token by attempting to log in three times in a row, using a new code each time.
2. If re-sync fails after the third attempt, go to Returning a Hardware Token to acquire a new token.

Generating Bypass Codes

You can generate a number of single-use bypass codes for future use good for a period of 1 year (365 days) after they are generated. 

1. Sign into my-account.umn.edu with your UMN Internet ID and password.
2. Authenticate with Duo.
3. Expand Duo Security from the navigation menu on the left-hand side of the page.
   1. Select Generate Duo Bypass Codes.
4. Select Submit. 
   

You will receive a copy of your bypass codes in your email. You can use each code one time when logging into a Duo-protected University application. If you are running low on codes, follow the steps above to generate another set of codes.

Note: Generating new bypass codes voids any previously-generated bypass codes.

Generating a Technology Help Generated Bypass Code

If you have not enrolled a backup device and/or have not generated bypass codes in advance, you can also get a temporary single-use security code by calling Technology Help or visiting a walk-in location with a valid ID. 

Using a Passcode to Authenticate

1. When signing in using your UMN internet ID and password, on the Duo authentication page choose Enter a Passcode.
2. Enter your passcode and choose Log In.
   • Or, hit Enter. 
     

Using Duo Remember Me

Duo's Remember Me feature saves time while keeping your information safe, similar to remember my computer or keep me logged in options on other websites. Only use Remember Me with a device you own or that is assigned to you. 

Note: After checking Remember Me for 7 days, you will continue to sign in using your UMN Internet ID and password. You only bypass the Duo Authentication step for 7 days on the device and browser you used to check the box. 

1. Sign in to any University page that requires your UMN Internet ID and Password.
2. Before choosing your authentication method, check the box next to Remember me for 7 days.
   • If you have your account set up to automatically sign in, you will need to cancel the authentication attempt before you can use Remember me. 
   • Note: To stop using Remember me, uncheck the box.
     
3. Choose an authentication method to verify your identity.

Notes: 

• Some browser versions and University sites do not allow Remember me for 7 days.
• If your browser is set to clear cache and cookies upon close, the Remember Me option will not work. You can disable this in Chrome or Firefox. If your administrator does not allow you to disable clear cache and cookies upon close, you can choose to manually allow cookies for login.umn.edu.

Setting a Default Device

You can set up Duo to use a default authentication method and primary device.

1. Sign into my-account.umn.edu with your UMN Internet ID and password.
2. Authenticate with Duo using your desired method.
3. Expand Duo Security from the navigation menu on the left-hand side of the page.
   1. Select Create or Manage Duo Account. You will need to authenticate using one of the options from step 2.
4. Select your preferred and primary device in the Default Device drop-down menu. 
   1. Select your default authentication method by choosing an option from the When I log in menu.
      

Additional Resources

Duo: Add or Remove Devices