Consistent, efficient, professional help and support service.
UMN Technology Help uses user support best practices to provide consistent, efficient support.
Processes that put you first.
For help requests that require specialized information, you’ll be assigned an advocate who will be responsible for delivering a solution, no matter how complicated the issue or how many technical experts need to be called in. We won’t bounce you around, we’ll coordinate with others for you.
Understanding your unit’s specific needs.
Regional zone offices house support professionals with unit-specific knowledge. Help is provided remotely or in person. Visit the Regional Zone Staff & Locations web page to see photos of your support team. Just click the map that shows your building.
Hardware & Software Purchasing. Hardware & Software Maintenance & Management. Hardware & Software Support & Repair. Technology Recycling. CDS supports devices you use for work, whether University-owned or Bring Your Own Device (BYOD).