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Technology Help

Get help your way.

Call 24x7, chat online, email, text, or visit a walk-in location. Click the Get Help button at the top right of any page at it.umn.edu to connect with Technology Help your way.

Get in-person support at Walk In locations.

Free software, device setup assistance and collaboration space equipped with a large monitor are just a few reasons to stop by and get Technology Help your way! Technology Help walk-in locations are within a five mile walk from anywhere on the Twin Cities campus!

A Student and a Service Director commemorate the opening of the St. Paul Student Center location by connecting cords.

Instead of cutting a grand opening ribbon, student Ben Carlson and Computer and Device Support Service Director Donna Edelen connected cords to symbolize the collaboration opportunities that the newest Technology Help Walk In Location in St. Paul provides.

Consistent, efficient, professional help and support service.

UMN Technology Help uses user support best practices to provide consistent, efficient support.

Processes that put you first.

For help requests that require specialized information, you’ll be assigned an advocate who will be responsible for delivering a solution, no matter how complicated the issue or how many technical experts need to be called in. We won’t bounce you around, we’ll coordinate with others for you.

Understanding your unit’s specific needs.

Regional zone offices house support professionals with unit-specific knowledge. Help is provided remotely or in person. Visit the Regional Zone Staff & Locations web page to see photos of your support team. Just click the map that shows your building.

Computer and Device Support (CDS)

Hardware & Software Purchasing. Hardware & Software Maintenance & Management. Hardware & Software Support & Repair. Technology Recycling. CDS supports devices you use for work, whether University-owned or Bring Your Own Device (BYOD).