Reset or Clear Browser Cache and Cookies

Your browser's cache (pronounced "cash") stores information to help pages load faster. Cookies are small files stored on your computer that save specific information (like passwords and site-specific preferences). If the data stored in the cache and cookies is old, it can prevent sites from loading correctly and clearing them can help resolve these issues. 

This article links to browser-specific documentation as many browsers are updated frequently and instructions may change.

Keyboard Shortcut for Windows

  1. Make sure the browser you want to reset is the active window on your computer.
  2. Press the Ctrl+Shift+Delete keyboard keys together at the same time, then let go.

Find browser-specific Instructions

Find Mobile-specific Instructions