Clearspan Webex Teams (formerly Webex Engage): Set Up and Use Your UMN Phone

Clearspan Webex Teams (formerly Webex Engage) is an application used for accessing the VOIP (Voice Over IP) softphone system.

This self-help guide provides instructions for setting up and using your UMN Webex Teams phone.

Important: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information.

Set Up and Use Your UMN Phone

Getting Started

Install
Sign In
Check for Updates
Call Control Buttons and Settings
Add and Update a Contact
Clearspan Self-Service Password Reset
Answer an Incoming Call
Set Yourself to Do Not Disturb
Make a Call or Call Back After Disconnecting
Transfer A Call
Conference a Call
Troubleshooting and Known Errors

Using Webex Teams in a Call Center

Sign In To a Queue (Mac)
Sign In To a Queue (Windows)

Training Videos