Clearspan Webex Teams (formerly Webex Engage): Set Up and Use Your UMN Phone

Clearspan Webex Teams (formerly Webex Engage) is an application used for accessing the VOIP (Voice Over IP) softphone system. The other softphone system used at the University is Clearspan Communicator.

This self-help guide provides instructions for setting up and using your UMN Webex Teams phone.

Important: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information.

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Set Up and Use Your UMN Phone

Getting Started

Install
Sign In
Check for Updates
Call Control Buttons and Settings
Add and Update a Contact
Self-Service Password Reset
Answer an Incoming Call
Make a Call or Call Back After Disconnecting
Transfer A Call
Conference a Call
Troubleshooting and Known Errors

Using Webex Teams in a Call Center

Sign In To a Queue (Mac)
Sign In To a Queue (Windows)