Clearspan Webex Teams (formerly Webex Engage): Set Up and Use Your UMN Phone

Clearspan Webex Teams (formerly Webex Engage) is an application used for accessing the VOIP (Voice Over IP) softphone system. The other softphone system used at the University is Clearspan Communicator.

This self-help guide provides instructions for setting up and using your UMN Webex Teams phone.

Important: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information.

Set Up and Use Your UMN Phone

Getting Started

Setting Up Webex Teams

Check for Updates

Call Control Buttons and Settings

Add and Update a Contact

Clearspan Self-Service Password Reset

Managing Calls

Answer an Incoming Call

Set Yourself to Do Not Disturb

Make a Call or Call Back After Disconnecting

Transfer A Call

Conference a Call

Troubleshooting and Known Errors

Using Webex Teams in a Call Center

Working with Webex Teams in a Call Center

Sign In To a Queue (Mac)

Sign In To a Queue (Windows)

Training Videos

Install and Sign-In

Managing Contacts

Answering and Placing Calls

Transferring Calls

Call Center Member for Windows