Clearspan Communicator: Set Up and Use Your UMN Phone

Clearspan Communicator is an application used for accessing the VOIP (Voice Over IP) softphone system. The other softphone system used at the University is Clearspan Webex Engage.

This self-help guide provides instructions for setting up and using your UMN Clearspan Communicator phone.

Important: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information.

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Set Up and Use Your UMN Phone

Getting Started

Sign In and Install
Call Control Buttons and Settings
Add and Update a Contact
Self-Service Password Reset
Answer an Incoming Call
Make a Call or Call Back After Disconnecting
Transfer a Call
Conference a Call
Troubleshooting and Known Errors

Using Communicator in a Call Center

Join a Queue and View Status
Use the Supervisor Web Application
Monitoring Agents and Calls in Queue
Forced Forwarding