This article is an overview of the different call controls, buttons, and settings in the Clearspan Communicator application used for Voice Over IP (VOIP) phones.
Note: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information
Settings
- General
- Run this program when the system starts should be turned on
- Audio / Video
- Headset and Speakers settings are here as well
- Use these settings to tell the Clearspan Communicator what speaker and microphone to use
- Level will show if Clearspan Communicator is picking up your microphone
- Ring Signal will change the ringer you hear when you receive an incoming ca
- Headset and Speakers settings are here as well
Call Controls: Buttons on a Phone Call
There are a few different buttons you'll have access to once on a phone call. This section details what these buttons do.
- Hang Up -
- This button will end the current call and put you on the Wrap-Up status
- Hold -
- This button will put the caller on hold
- Unhold
- This button brings the user back into the call
- Located in the same place as the Hold button
- Only available after placing someone on hold
- Mute -
- This button will mute your microphone
- The caller will not be able to hear anything at all. They will be able to notice you are muted
- Unmute
- This button will unmute your microphone allowing the caller to hear you again
- This button will mute your microphone
- Transfer -
- This button will transfer the call to whatever number you enter
- Options
- Transfer Now
- Disconnects you from the call and transfers the caller to the number you entered
- Attended Audio
- This will allow you to speak to whoever you transferred to before you transfer the caller
- You can either hang up to go back to caller or can complete the transfer
- Transfer Now
- Add People / Conference Call -
- This button will bring another person (or multiple people) into your call
- IMPORTANT: You are the 'call owner.' If you end the call when using Conference Call, then the call is ended for everyone
- Park Call -
- This button will allow you to place a call on hold to be picked back up by at a later date
- You 'park' the call against your extension or a different number
- You or someone else can then pick up the parked call at a later time
- This button will allow you to place a call on hold to be picked back up by at a later date