Clearspan: Self-Service Password Reset

Once set up and entered into the web portal, you are able to change the password for both your telephone interface and your voicemail box. This article details how to reset those passwords using the Clearspan Reset Password Request page. 

Resetting Your Web Portal and/or Voicemail Password

1. Go to config.voice.umn.edu/myaccount/
   • Note: If you are off-campus, you must connect to Split Tunnel VPN to access the Clearspan Portal password reset page.

2. Enter in your User ID and Phone Number or Extension. If you are a Clearspan Webex Teams (formerly Webex Engage) user enter your email address in User ID box 
   • In the User Id box, for Communicator enter your full [email protected] ([email protected]), for Webex Teams and Voicemail enter your University Email Address.
   • In the Phone Number box, enter your 10-digit phone number (612301xxxx) without dashes or any extra characters.
   • In the Extension box, enter your 5-digit extension (1xxxx) without dashes or extra characters.
3. Enter your University Email in the Email Address box, and click Send Request.
4. You will be redirected to a Reset Confirmation page, and an email will be sent to you with a confirmation number. 
5. In a separate window, open your email and find the confirmation number in the email.
   • Example email (your confirmation number may be different):
     
6. Enter the confirmation number on the Clearspan site and select the option you need.
   • Option 1: Reset Clearspan Application Password
     • Use for web portal account passwords. 
     • This includes softphones like those accessed using Communicator and Webex Teams. Also, Call Center Agent/Supervisor web portal and Personal Web portal.
   • Option 2: Reset Voice Portal Passcode
     • Use to reset your voicemail password. 
   • Option 3: Reset Voice Portal Passcode AND Clearspan Application Password
     • Use to reset BOTH your web portal account password and your voicemail password. It will do the web portal password first, then the voicemail passcode.

Option 1: Reset Clearspan Application Password

This option will reset your password for your web portal account. These accounts are used with Clearspan Communicator, Clearspan Webex Teams, Call Center web portal, Call Center Agent/Supervisor web portal, and Personal Web portal.

6. Create a new password for your account using the New Password and Confirm New Password boxes. 
   • ​​Password must be at least 6 characters in length.
7. Click Reset Password.
   
8. Your web portal account password is now reset!

Option 2: Reset Voice Portal Passcode

This option will reset the passcode for your voicemail box. This is the code you enter on your phone when dialing in to 60001 to access voicemail.

6. Following the voicemail password rules listed, create a new password for your voicemail using the New Password and Confirm New Password boxes. 
7. Click Reset Password.
   
8. Your voicemail passcode is now reset!

Option 3: Reset Voice Portal Passcode AND Clearspan Application Password

This option will reset both the password for the web portal interface and the passcode for voicemail. 

6. Create a new password for your account using the New Password and Confirm New Password boxes. 
   • ​​Password must be at least 6 characters in length.
7. Click Reset Password.
   
8. Following the voicemail password rules listed, create a new password for your voicemail using the New Password and Confirm New Password boxes.
9. Click Reset Password.
   
10. Your web portal account password and voicemail passcode are now both reset!

Voicemail Box Password Rules

The following password rules will apply for all voice mail boxes:

• Must be numbers only [For instance, no # or *]
• Must be at least 5 digits
• Cannot be more than 10 digits
• Cannot be the user's own extension or phone number
• Cannot be the reverse of the user's own extension or phone number
• Cannot contain 3 or more repeated digits
• Cannot contain more than 3 sequentially ascending digits
• Cannot contain more than 3 sequentially descending digits
• Cannot contain repeating patterns

If you need to have the Internet ID associated with the voicemail box updated please contact Technology Help at 612-301-4357. They may need verification from your supervisor or Administrator that the voicemail box should now be assigned to you.

If you have any issues, please contact Technology Help at 612-301-4357 (1-HELP).