Communicator: Make a Call or Call Back After Disconnecting

This article describes how to make a call for Clearspan Communicator for Voice Over IP (VOIP) phones. It also details how to call someone back if you have disconnected.

Note: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information

Table of Contents:

Making a Call

Note: If you are signed into a Call Center queue, follow Making a Call From a Call Center Queue (on this page) instead. 

  1. Go to the Dialpad button  and enter the phone number.
  2. Click the Call button . Communicator will begin calling the number.

Making a Call From a Call Center Queue

  1. Click on the Settings gear in the bottom left-hand corner of the Clearspan Communicator.
  2. Click on General to open a dropdown list of the different tabs.
  3. Click on Services.
    General dropdown expanded. Options for General, Audio/Visual, Incoming Calls, Outgoing Calls, Voicemail, Services, Extensions, Advanced. Services selected.
  4. Change your status in the Queue to Unavailable so you do not get a call from the queue while making your call.
  5. Go to the Dialpad button  and enter the phone number.
  6. Click the Call button . Communicator will begin calling the number.

Calling Someone Back After Disconnecting

  1. Click on the Call History button  in the left-hand menu.
  2. Double click on the name/number you wish to call back. Communicator will begin calling the number.

Note: If a call is ever missed, you can go to this tab and will see a red dot next to the number of the call you missed. If you are signed into a Call Center queue, you will also change to Sign-Out status in the queue.

General Tips for Making a Call in Clearspan Communicator

  •  To make a call and receive a call you need to be on a device with a working speaker and microphone.
    • If your device does not have a speaker and/or microphone, then it is recommended to use headphones and/or an external microphone.
  • Extensions (the 5 digits at the end of a UMN phone number) still work in the VOIP system. If the person you are calling has a UMN extension, you can dial that to call them.
  • Communicator: Troubleshooting and Known Errors
  • If you have not typed a number in the Dialpad , then the first click of the Call button  will autofill the most recent number from your Call History.

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