This article details how to sign in to the Clearspan Webex Teams (formerly Webex Engage) application. Webex Teams is the application used for accessing the Voice Over IP (VOIP) softphone system. To Install the application, see Webex Teams: Install.
- Note: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information.
- Note: This service is temporarily available for Health Care Component (HCC) members during the COVID-19 crisis. For instructions and updates please see Health Information Privacy & Compliance Office's information on COVID-19 and HIPAA at UMN. For HCC members, the soft-phone is not allowed on Home PC's. The soft-phone is only allowed to be used on University-managed computers.
For Password Resets
- See KB6219
Table of Contents:
Signing In
IMPORTANT: Do not log in until you have had an account created for you by OIT. Do not create a free Cisco Webex account. If you created a free Cisco Webex account by mistake, please follow these steps to Delete the Free Cisco/Webex Account (on this page).
Note: The first time you sign in you may need to agree to a Webex End User License Agreement.
- If off campus, connect to UMN - Split Tunnel VPN.
- If on campus and connected to wired network or eduroam WiFi, then you do not need to connect to VPN.
- Mac: Connect to UMN VPN
- Windows: Connect to UMN VPN
- If you do not already have Cisco Secure Client VPN on your device, download the VPN client.
- If on campus and connected to wired network or eduroam WiFi, then you do not need to connect to VPN.
- Open the Clearspan Webex Teams application
.
- Enter your full email address in the Work email address field.
- Enter your Webex Teams phone password.
- Mac (Optional but recommended): If you receive a popup from your computer asking to allow Notifications for Webex Teams, it is recommended that you select Allow so you get notified if you receive a call.
- The first time you sign in:
- You will receive a pop-up informing you that Emergency Calls to 911 should only be done from your registered physical location.
- You will receive a pop-up with information about What's New in Webex Teams's recent updates.
- You will receive a pop-up informing you that Emergency Calls to 911 should only be done from your registered physical location.
Signing Out
To sign out of the application:
- Select your profile image/initials. A dropdown menu will appear.
- Select Sign Out.
Additional option to sign out on Apple devices:
- From the Apple toolbar select Webex.
- In the dropdown, select Sign Out.
Deleting the Free Cisco Webex Account
If you mistakenly created a free Cisco Webex account, follow these steps to delete the free account so our phones team can create a UMN account using your email.
- Go to settings.webex.com.
- Login to the free account you created.
- Click on the three dots menu button
. The menu expands.
- Select Delete Account.
- Select Delete. This confirms the deletion of the account.