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https://it.umn.edu/services-technologies/self-help-guides/tdx-create-manage-reports?km
https://it.umn.edu/services-technologies/self-help-guides/teamdynamix-tdx-work-tickets?km
TDX Knowledge: Add Code to Public and TDX Articles - IT@UMN
In order to show certain details in instructions, editors can insert excerpts of computer code within the content of knowledge base articles.https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-add-code-public-tdxTDX Knowledge: Add Alternative Text to Images in TDX - IT@UMN
Alternative text, or "alt text", provides a text equivalent for images, charts, graphs, and more. This article discusses how to add Alternative Text in TeamDynamix (TDX) Knowledge Base articles.https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-add-alternative-textTeamDynamix - IT@UMN
TeamDynamix (TDX) is the enterprise IT Service and Asset Management tool being used by many service desks at the University, including Technology Help, some colleges, and administrative support helplines.https://it.umn.edu/services-technologies/teamdynamixTeamDynamix (TDX): Manage Assets - IT@UMN
This self-help guide is for a technician who manages hardware assets in TeamDynamix (TDX).https://it.umn.edu/services-technologies/self-help-guides/teamdynamix-tdx-manage-assetsTeamDynamix (TDX): Work with Tickets - IT@UMN
This self-help guide is for technicians working in TDX to track Incidents, Requests, Major Incidents, Problems, or Change tickets.https://it.umn.edu/services-technologies/self-help-guides/teamdynamix-tdx-work-ticketsTDX Knowledge: Check for Referring Links - IT@UMN
Before archiving a knowledge base article you need to check for other TDX articles that link to it and either remove those links or update them to avoid breaking those links.https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-check-referring-linksTeamDynamix (TDX) Knowledge: Create and Edit Knowledge Base Articles - IT@UMN
This self-help guide is for users who create or edit knowledge in TeamDynamix.https://it.umn.edu/services-technologies/self-help-guides/teamdynamix-tdx-knowledge-create-editTDX Knowledge: Visibility and Editing Matrix - IT@UMN
All articles regardless of status are visible to all Technicians, Group Knowledge Editors, and Global Knowledge Editors. The matrix below spells out the visibility for all consumers of TDX Knowledge. 1https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-visibility-editing-matrixTDX Knowledge and Drupal: Content Availability and Linking - IT@UMN
Understand how TDX knowledge base articles are displayed and linked on the Technology Help (IT) website.https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-drupal-contentTDX Knowledge: Definition of Terms - IT@UMN
This is a quick translation sheet to orient you to TDX knowledge terms. Owner Articles should be owned by a Group (formerly Assignment Group).https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-definition-termsTDX Approvers: Find and Approve Your Requests in TDClient - IT@UMN
A person who is designated as an approver in TeamDynamix (TDX) can use either of two methods in this article to approve or reject an Access Request Form (ARF).https://it.umn.edu/services-technologies/how-tos/tdx-approvers-find-approve-your-requests-1Technology Help Website: Put Restricted Content in the TDX Knowledge Base - IT@UMN
Content that should only be viewed by the University community should not be published to a publicly available website such as the Technology Help website (it.umn.edu).https://it.umn.edu/services-technologies/how-tos/technology-help-website-put-restrictedTDX Incident: Resolve a Ticket
This article defines when to resolve an Incident ticket in TDX. It also contains the steps to resolve a ticket.https://tdx.umn.edu/TDClient/31/Portal/KB/ArticleDet?ID=5414TDX Reports: Change Ownership of a Report - IT@UMN
You can change the ownership of any report you own.https://it.umn.edu/services-technologies/how-tos/tdx-reports-change-ownership-reportTDX Knowledge: Removing a KB Article From the Technology Help Website - IT@UMN
If there is an article published on the Technology Help website (it.umn.edu) that should not be there, it can be changed to a restricted article or to an internal article.https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-removing-kb-articleTDX Knowledge: Understanding the Restrict Access and Publishing Settings - IT@UMN
In the TeamDynamix (TDX) knowledge article form there are two settings that determine the availability of an article for viewing or publishing:https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-understanding-restrictTDX Reports: Understand the Reporting Function in TDX - IT@UMN
TDX comes with some pre-built reports which you can run right away. It also has many report templates that you can copy and modify to pull results for your own purposes.https://it.umn.edu/services-technologies/how-tos/tdx-reports-understand-reportingTDX: Write Clear, Short Titles for Tickets - IT@UMN
This article discusses how to write a clear, concise title for a TDX ticket.https://it.umn.edu/services-technologies/how-tos/tdx-write-clear-short-titles-ticketsTDX: Log in to Users (TDNext) - IT@UMN
The TeamDynamix platform has two main areas: the Client Portal and Users (TDNext).https://it.umn.edu/services-technologies/how-tos/tdx-log-in-users-tdnextTDX Knowledge: Format Nested Numbered Lists - IT@UMN
All nested numbered lists in TDX default to Arabic numerals. Sub numbered lists should be formatted as lower-alpha and then lower-roman for clarity.https://it.umn.edu/services-technologies/how-tos/tdx-knowledge-format-nested-numbered