When you are creating or managing a desktop, you may want to add a report. Some existing reports may meet your needs. Others you may need to modify to generate data relevant to your Group.
Adding a Report to a...
When you are creating or managing a desktop, you may want to add a report. Some existing reports may meet your needs. Others you may need to modify to generate data relevant to your Group.
Adding a Report to a...
When you create a ticket, you will need to associate the Knowledge Base article you used to resolve the ticket.
This article explains the different areas found in the Details (static view) of a Incident ticket. To get to this view, either: