Overview

TeamDynamix (TDX) is the enterprise IT Service and Asset Management tool being used by many service desks at the University, including Technology Help, some colleges, and administrative support helplines. TDX provides ticketing, asset management, change management, knowledge management, and service and access requests management.

Highlights

  • “MyWork” view for technicians with quick access to tickets, tasks and KB articles.
  • Group tickets and convert incidents to major incidents/problems as needed.
  • Gain valuable insights with detailed reporting & dashboards.
  • Asset discovery: Windows, Mac, Linux, Chrome, and networked devices
  • Integrate with third-party tools so you can manage all assets in one place

Getting Started

TDX Weekly Maintenance Window

TeamDynamix has a weekly maintenance window overnight on Friday evenings 11 p.m. - 3 a.m. Saturday (CT). Typical downtime is approximately 10 minutes. Most users will not be impacted, but we wanted to make you aware of the potential for outages during this window.

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Intended Audience

IT Staff and Partners

Cost

University-funded: No charge.

Featured Resources

Self-Help Guides

TeamDynamix (TDX): Work with Tickets

This self-help guide is for technicians working in TDX to track Incidents, Requests, Major Incidents, Problems, or Change tickets. Some articles linked below are only viewable to those who have technician access to TDX Client Portal.

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