TeamDynamix (TDX) is the enterprise IT Service and Asset Management tool being used by many service desks at the University, including Technology Help, some colleges, and administrative support helplines. TDX provides ticketing, asset management, change management, knowledge management, and service and access requests management.
TeamDynamix has a weekly maintenance window overnight on Friday evenings 11 p.m. - 3 a.m. Saturday (CT). Typical downtime is approximately 10 minutes. Most users will not be impacted, but we wanted to make you aware of the potential for outages during this window.