When you create a ticket, you will need to associate the Knowledge Base article you used to resolve the ticket.
- If no article exists, you should Create a New Article from the Incident as part of...
Enterprise IT Service and Asset Management tool
TeamDynamix (TDX) is the enterprise IT Service and Asset Management tool being used by many service desks at the University, including Technology Help, some colleges, and administrative support helplines. TDX provides ticketing, asset management, change management, knowledge management, and service and access requests management.
Need to learn how to do a particular task in TeamDynamix (TDX), use one of our self-help guides to quickly find how-to instructions:
TeamDynamix has a weekly maintenance window overnight on Friday evenings 11 p.m. - 3 a.m. Saturday (CT). Typical downtime is approximately 10 minutes. Most users will not be impacted, but we wanted to make you aware of the potential for outages during this window.
University-funded: No charge.
This self-help guide is for technicians working in TDX to track Incidents, Requests, Major Incidents, Problems, or Change tickets. Some articles linked below are only viewable to those who have technician access to TDX Client Portal.
This self-help guide is for users who create or edit knowledge in TeamDynamix.
When you create a ticket, you will need to associate the Knowledge Base article you used to resolve the ticket.
This self-help guide is for anyone who approves Access Request Forms (ARF) or Service Request Forms (SRF) that originate in TeamDynamix.