Overview

TeamDynamix (TDX) is the new enterprise IT Service and Asset Management tool being used by many service desks at the University, including Technology Help, some colleges, and administrative support helplines. TDX provides ticketing, asset management, change management, and service and access requests management.

TeamDynamix was launched in May 2020. For more information on the transition, see TeamDynamix Transition.

Highlights

  • “MyWork” view for technicians with quick access to tickets, tasks and KB articles.
  • Group tickets and convert incidents to major incidents/problems as needed.
  • Gain valuable insights with detailed reporting & dashboards.
  • Asset discovery: Windows, Mac, Linux, Chrome, and networked devices
  • Integrate with third-party tools so you can manage all assets in one place

Getting Started

TDX Weekly Maintenance Window

TeamDynamix has a weekly maintenance window overnight on Friday evenings 11 p.m. - 3 a.m. Saturday (CT). Typical downtime is approximately 10 minutes. Most users will not be impacted, but we wanted to make you aware of the potential for outages during this window.

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Intended Audience

IT Staff and Partners

Cost

University-funded: No charge.

Featured Resources

How-Tos

TDX: Add a Report to a Desktop

When you are creating or managing a desktop, you may want to add a report. Some existing reports may meet your needs. Others you may need to modify to generate data relevant to your Group.

Adding a Report to a...

How-Tos

TDX Incident: View Ticket Details

This article explains the different areas found in the Details (static view) of a Incident ticket. To get to this view, either:

  • Immediately after creating an incident, click View...
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