TDX: Log in to Users (TDNext)

The TeamDynamix platform has two main areas: the Client Portal and Users (TDNext).

Client Portal: the Service Catalog and Knowledge Base side of the platform. See Log in to the Client Portal for more information.
Users (TDNext): the Ticketing side of the platform where you will work on any classification of tickets in the tool.

Logging in to Users (TDNext)

Go to TeamDynamix.
Select Users.
Use your UofM credentials at the Single-Sign On window. A Welcome to TeamDynamix pop-up window will open and alert you to any notifications.
Click the X in the top right corner of the notification box or click anywhere outside of the notification box to close it automatically.
- You can also check the box to not have this notification box appear again when you log in.
Click the Applications menu on the top left side.
- A menu with various icons for each application in TDX opens below the menu button:
Select U of M Tickets to access the main ticketing application. The center of the screen will open into the ticketing application and the application tab will appear near the application menu so that you can toggle between applications quickly.
Click the Applications Menu again and select My Work. The center of the screen will open into the ticketing application and the application tab will appear near the application menu.
- See Use My Work application for how to use this application.

Those who work with tracking and managing assets can select the Assets/CI application from the Applications menu.
Those who work with the Provisioning and Access Request (PAR) team on approvals can select the ARF Tickets application from the Applications menu.
Some users may have a Desktop set up for your area of the U of M Tickets tab. If not, there are several ready-made reports for you to create your own Desktop. See Create a Desktop for more information.