Resources

How-Tos

This article details how those with Supervisor accounts in Clearspan Communicator and Clearspan Webex Engage can set Forced Forwarding for a Call Center queue.
This article is an overview of how to sign in to the Web Application for Clearspan Communicator and Clearspan Webex Engage as a Supervisor of a call center for monitoring agents and calls in queue.
This article details how to sign in to the Call Center web application for Clearspan Communicator and Clearspan Webex Engage with a Supervisor account.  It also details general use of the Call Center web application.<
Once set up and entered into the web portal, you are able to change the password for both your telephone interface and your voicemail box.

Resources

Call Center Services (Automatic Call Distribution) offer the ability to spread calls evenly among customer service representatives.
This resource is a video tutorial (36:06) from Clearspan for using the Call Center as a Supervisor user.
User guide for Clearspan Call Center Agent and Supervisor roles. 
Quick reference guide for Clearspan Call Center Agent and Supervisor tasks, instant messaging, reporting, and keyboard shortcuts. 

Self-Help Guides

Clearspan Communicator is an application used for accessing the VOIP (Voice Over IP) softphone system. The other softphone system used at the University is
Clearspan Webex Teams (formerly Webex Engage) is an application used for accessing the VOIP (Voice Over IP) softphone system. The other softphone system used at the University is