This article details how those with Supervisor accounts in Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) can set Forced Forwarding for a Call Center queue.
Resources
How-Tos
This article is an overview of how to sign in to the Web Application for Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) as a Supervisor of a call center for monitoring agents and calls in que
This article details how to sign in to the Call Center web application for Clearspan Communicator and Clearspan Webex Teams (formerly Webex Engage) with a Supervisor account. It also details general use of the C
Once set up and entered into the web portal, you are able to change the password for both your telephone interface and your voicemail box.
Resources
Call Center Services (Automatic Call Distribution) offer the ability to spread calls evenly among customer service representatives.
This resource is a video tutorial (36:06) from Clearspan for using the Call Center as a Supervisor user.
User guide for Clearspan Call Center Agent and Supervisor roles.
Quick reference guide for Clearspan Call Center Agent and Supervisor tasks, instant messaging, reporting, and keyboard shortcuts.