Twin Cities Technology Help Desk Services

Twin Cities

The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:

  • University Internet accounts and passwords
  • Campus network, Internet, and telephone connections
  • Email, Canvas, and other system-wide applications
  • software licenses
  • PC and Mac problems

For more in-depth help, we can refer you to specialists.

Services

    Recommended Contact Methods

    Other Contact Methods

    • Call 612-301-4357 
    • Walk-ins: several of our walk-in locations have resumed operations. Hours and locations are listed below; hours will expand at the start of the Fall Semester. Please observe University Policy and public health guidelines when seeking in-person support. Per University Health & Safety (UHS) guidelines, please note the following when visiting the Walk-in locations on campus:
      • Masks are required in all University buildings, including walk-ins. Hand sanitizer is available and the shared areas will be cleaned between customers.
      • If a walk-in is fully occupied, we ask that you find a space outside of the space and away from others to wait. This helps us limit the number of people in the space to allow safe physical distancing. 
      • Many shared computers and collaboration areas have been removed from the walk-ins to ensure physical distancing requirements are met. This means that fewer computers are available in each space, so please plan accordingly. 

    Twin Cities Walk-in Locations

    students in Coffman Memorial Union Technology Help walk-in location
    Coffman Memorial Union

    Coffman Memorial Union 101 (East Bank)

    300 Washington Ave S.E.
    Minneapolis, MN 55455

    Get Building Details and Directions

    Fall 2020 Hours

    September 8 - November 25, 2020
    Days Hours
    Monday - Friday 8am - 5pm
    Saturday  10am - 4pm
    Sunday/Holidays Closed

     

     

     

    four people working in Blegen 90 Technology Help walk-in location
    Blegen Hall

    Blegen Hall 90 (West Bank)

    269 19th Avenue S
    Minneapolis, MN 55455

    Get Building Details and Directions

    This location is temporarily closed. 

     

    public computer labs
    St. Paul Student Center

    St. Paul Student Center 4 (St. Paul)

    2017 Buford Ave
    St. Paul, MN 55108

    Get Building Details and Directions

    This location is temporarily closed. 

     

    Twin Cities Consultation Services

    Twin Cities

    Consult

    Hours vary

    Need more help than the technical support we can provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.

    Teaching with Technology Consultations

    Instructors, get help designing and creating your online content.

    Self-Help Guides

    The Office of Information Technology has created a Drupal module that provides the tools you need to create a self-help guide in your UMN Drupal site. We can consult with you on how to implement and use the module. Send an email to [email protected].

    Storage & Data Protection Services

    If you need to store research, protected, or other types of specialized data, our storage team can help you identify and choose from University and vendor options.

    University Information Security

    If you have questions about who is responsible for your data, its security level, and applying information security standards, email [email protected]

    Video Event Onsite Support

    Faculty and staff, get help hosting webcasts of meeting and events.