In-Person Help
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Technology Help from Our Staff

Get technical support from our service desk staff, or make an appointment with our consultants for more in-depth help.

Technology Help Desk Services

The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:

  • University Internet accounts and passwords
  • Campus network, Internet, and telephone connections
  • Email, Moodle, and other system-wide applications
  • software licenses
  • PC and Mac problems

For more in-depth help, we can refer you to specialists.

Twin Cities Walk-in Services

University-funded, no-charge, no-appointment-required services at our walk-in locations include:

  • Assess hardware and software issues
  • Consult on virus removal and password changes
  • Configure and support Email applications
  • Configure mobile device email
  • Troubleshoot ResNet connection problems
  • Support system-wide applications (e.g., Moodle)
  • Install VPN
  • Configure and troubleshoot WiFi network

Twin Cities

Twin Cities Walk-in Locations

Blegen Hall 90

269 19th Avenue S
Minneapolis, MN 55455
Get Building Details and Directions
  • Blegen Hall
  • four people working in Blegen 90 Technology Help walk-in location
Fall 2018
Tuesday, September 4, 2018 to Friday, December 21, 2018
DaysHours
Monday-Friday8am to 6pm
Saturday10am to 6pm
SundayClosed
HolidaysClosed September 3 and November 22-24
Winter Break
Saturday, December 22, 2018 to Sunday, January 20, 2019
DaysHours
Monday - Friday10am to 3pm
Saturday-SundayClosed
HolidaysClosed December 24-25, January 1 and 21

Coffman Memorial Union 101

300 Washington Ave S.E.
Minneapolis, MN 55455
Get Building Details and Directions
  • Coffman Memorial Union
  • students in Coffman Memorial Union Technology Help walk-in location
Fall 2018
Tuesday, September 4, 2018 to Friday, December 21, 2018
DaysHours
Monday-Friday8am to 6pm
Saturday10am to 6pm
SundayNoon to 6pm
HolidaysClosed November 22-24
Winter Break
Saturday, December 22, 2018 to Sunday, January 20, 2019
DaysHours
Monday - Friday10am to 3pm
Saturday - SundayClosed
HolidaysClosed December 24-25, January 1 and 21

St. Paul Student Center 4

2017 Buford Ave
St. Paul, MN 55108
Get Building Details and Directions
  • St. Paul Student Center
  • public computer labs
Fall 2018
Tuesday, September 4, 2018 to Friday, December 21, 2018
DaysHours
Monday - Friday8am to 6pm
SaturdayNoon to 6pm
SundayClosed
HolidaysClosed September 3 and November 22-24
Winter Break
Saturday, December 22, 2018 to Sunday, January 20, 2019
DaysHours
Monday - Friday10am to 3pm
Saturday - SundayClosed
HolidaysClosed December 24-25, January 1 and 21

More UMN Help

Crookston

Computer Help Desk
Kiehle Building
Room 131
2900 University Ave
Crookston, MN 56716

Phone: (218) 281-8000

Email: umchelp@umn.edu

Duluth

Tech Center Help Desk
Kirby Plaza
Room 165
1208 Kirby Dr
Duluth, MN 55812

Phone: (218-726-8847)

Email: itsshelp@d.umn.edu

Morris

The Helpdesk

Rodney A. Briggs Library
Room 250
600 East 4th Street
Morris, MN 56267

Phone: (320) 589-6150

Email: ummhelp@morris.umn.edu

Rochester

UMR Help
University Square
Room 394
111 S Broadway, Rochester, MN 55904

Phone: (507) 258-8748 

Email: umrhelp@umn.edu

Consultation Services

Need more than technical support that we provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.

Twin Cities

  • Consult

    Hours vary

Academic Technology Support Services

Instructors, get help designing and creating your online content.

Moodle Tutoring

Instructors, get help creating your Moodle course site from a tutor.

Self-Help Guide Drupal Module

The Office of Information Technology has created a Drupal module that provides the tools you need to create a self-help guide in your UMN Drupal site. We can consult with you on how to implement and use the module. Send an email to it-training@umn.edu.

Storage & Data Protection Services

If you need to store research, protected, or other types of specialized data, our storage team can help you identify and choose from University and vendor options.

University Information Security

If you have questions about who is responsible for your data, its security level, and applying information security standards, email infosecurity@umn.edu.

Video Event Onsite Support

Faculty and staff, get help hosting webcasts of meeting and events.

If you have a technology question, contact Technology Help. If you have feedback about this webpage, please share it below.

Additional Resources

Public Computer Labs
Academic Computer Labs