In-Person Help
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Technology Help from Our Staff

Get technical support from our service desk staff, or make an appointment with our consultants for more in-depth help.

Technology Help Desk Services

The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:

  • University Internet accounts and passwords
  • Campus network, Internet, and telephone connections
  • Email, Moodle, and other system-wide applications
  • software licenses
  • PC and Mac problems

For more in-depth help, we can refer you to specialists.

Twin Cities Walk-in Services

University-funded, no-charge, no-appointment-required services at our walk-in locations include:

  • Assess hardware and software issues
  • Consult on virus removal and password changes
  • Configure and support Email applications
  • Configure mobile device email
  • Troubleshoot ResNet connection problems
  • Support system-wide applications (e.g., Moodle)
  • Install VPN
  • Configure and troubleshoot WiFi network

Twin Cities

Twin Cities Walk-in Locations

Blegen Hall 90

269 19th Avenue S
Minneapolis, MN 55455
Get Building Details and Directions
  • Blegen Hall
  • four people working in Blegen 90 Technology Help walk-in location
Summer 2018
Monday, May 14, 2018 to Monday, September 3, 2018
DaysHours
Monday-Friday8 a.m.-5 p.m.
Saturday-SundayClosed
HolidaysClosed: Monday, May 28; Wednesday, July 4; Monday, September 3

Coffman Memorial Union 101

300 Washington Ave S.E.
Minneapolis, MN 55455
Get Building Details and Directions
  • Coffman Memorial Union
  • students in Coffman Memorial Union Technology Help walk-in location
Summer 2018
Monday, May 14, 2018 to Monday, September 3, 2018
DaysHours
Monday-Friday8 a.m.-5 p.m.
Saturday-SundayClosed
HolidaysClosed: Monday, May 28; Wednesday, July 4
Labor DayThis location will be open on Labor Day (Monday, September 3)

St. Paul Student Center 4

2017 Buford Ave
St. Paul, MN 55108
Get Building Details and Directions
  • St. Paul Student Center
  • public computer labs
Summer 2018
Monday, May 14, 2018 to Monday, September 3, 2018
DaysHours
Monday-Friday8 a.m.-5 p.m.
Saturday-SundayClosed
HolidaysClosed: Monday, May 28; Wednesday, July 4; Monday, September 3

More UMN Help

Duluth

218-726-8847 or itsshelp@d.umn.edu

Crookston

218-281-8000 or umchelp@umn.edu

Morris

320-589-6150 or ummhelp@morris.umn.edu

Rochester

507-258-8748 or umrhelp@umn.edu

Consultation Services

Need more than technical support that we provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.

Twin Cities

  • Consult

    Hours vary

Academic Technology Support Services

Instructors, get help designing and creating your online content.

Moodle Tutoring

Instructors, get help creating your Moodle course site from a tutor.

Self-Help Guide Drupal Module

The Office of Information Technology has created a Drupal module that provides the tools you need to create a self-help guide in your UMN Drupal site. We can consult with you on how to implement and use the module. Send an email to it-training@umn.edu.

Storage & Data Protection Services

If you need to store research, protected, or other types of specialized data, our storage team can help you identify and choose from University and vendor options.

University Information Security

If you have questions about who is responsible for your data, its security level, and applying information security standards, email infosecurity@umn.edu.

Video Event Onsite Support

Faculty and staff, get help hosting webcasts of meeting and events.

If you have a technology question, contact Technology Help. If you have feedback about this webpage, please share it below.

Additional Resources

Public Computer Labs
Academic Computer Labs