Twin Cities Technology Help Desk Services
Twin Cities
- Chat
Open 24 hours, 7 days a week
- [email protected]
Open 24 hours, 7 days a week
- 612-301-4357
Open 24 hours, 7 days a week
- Visit
See hours below
The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:
- University Internet accounts and passwords
- Campus network, Internet, and telephone connections
- Email, Canvas, and other system-wide applications
- software licenses
- PC and Mac problems
For more in-depth help, we can refer you to specialists.
Services
Recommended Contact Methods
- Chat online
- Email [email protected]
Other Contact Methods
- Call 612-301-4357
- Walk-ins: several of our walk-in locations have resumed operations. Hours and locations are listed below; hours will expand at the start of the Fall Semester. Please observe University Policy and public health guidelines when seeking in-person support. Per University Health & Safety (UHS) guidelines, please note the following when visiting the Walk-in locations on campus:
- Masks are required in all University buildings, including walk-ins. Hand sanitizer is available and the shared areas will be cleaned between customers.
- If a walk-in is fully occupied, we ask that you find a space outside of the space and away from others to wait. This helps us limit the number of people in the space to allow safe physical distancing.
- Many shared computers and collaboration areas have been removed from the walk-ins to ensure physical distancing requirements are met. This means that fewer computers are available in each space, so please plan accordingly.
Twin Cities Walk-in Locations
Coffman Memorial Union 101 (East Bank)
300 Washington Ave S.E.
Minneapolis, MN 55455
Get Building Details and Directions
Fall 2020 Hours
| Days | Hours |
|---|---|
| Monday - Friday | 8am - 5pm |
| Saturday | 10am - 4pm |
| Sunday/Holidays | Closed |
Blegen Hall 90 (West Bank)
269 19th Avenue S
Minneapolis, MN 55455
Get Building Details and Directions
This location is temporarily closed.
St. Paul Student Center 4 (St. Paul)
2017 Buford Ave
St. Paul, MN 55108
Get Building Details and Directions
This location is temporarily closed.
Twin Cities Consultation Services
Twin Cities
Consult
Hours vary
Need more help than the technical support we can provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.
Teaching with Technology Consultations
Instructors, get help designing and creating your online content.
Self-Help Guides
The Office of Information Technology has created a Drupal module that provides the tools you need to create a self-help guide in your UMN Drupal site. We can consult with you on how to implement and use the module. Send an email to [email protected].
Storage & Data Protection Services
If you need to store research, protected, or other types of specialized data, our storage team can help you identify and choose from University and vendor options.
University Information Security
If you have questions about who is responsible for your data, its security level, and applying information security standards, email [email protected]
Video Event Onsite Support
Faculty and staff, get help hosting webcasts of meeting and events.