In-Person Help
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Technology Help from Our Staff

Get technical support from our service desk staff, or make an appointment with our consultants for more in-depth help.

Technology Help Desk Services

The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:

  • University Internet accounts and passwords
  • Campus network, Internet, and telephone connections
  • Email, Moodle, and other system-wide applications
  • software licenses
  • PC and Mac problems

For more in-depth help, we can refer you to specialists.

Twin Cities Walk-in Services

University-funded, no-charge, no-appointment-required services at our walk-in locations include:

  • Assess hardware and software issues
  • Consult on virus removal and password changes
  • Configure and support Email applications
  • Configure mobile device email
  • Troubleshoot ResNet connection problems
  • Support system-wide applications (e.g., Moodle)
  • Install VPN
  • Configure and troubleshoot WiFi network

Twin Cities

Twin Cities Walk-in Locations

Blegen Hall 90

269 19th Avenue S
Minneapolis, MN 55455
  • Blegen Hall
  • four people working in Blegen 90 Technology Help walk-in location
Winter Break
Saturday, December 23, 2017 to Monday, January 15, 2018
DaysHours
Monday - Friday8 a.m. - 5 p.m.
Saturday - SundayClosed
HolidaysClosed December 25-26, January 1 and 15
Spring Term 2018
Tuesday, January 16, 2018 to Friday, May 11, 2018
DaysHours
Monday–Friday8 a.m.–6 p.m.
Saturday10 a.m.–6 p.m.
SundayClosed
Holidays Closed March 16

Coffman Memorial Union 101

300 Washington Ave S.E.
Minneapolis, MN 55455
  • Coffman Memorial Union
  • students in Coffman Memorial Union Technology Help walk-in location
Winter Break
Saturday, December 23, 2017 to Monday, January 15, 2018
DaysHours
Monday - Friday8 a.m. to 5 p.m.
Saturday - SundayClosed
HolidaysClosed December 25-26 and January 1
Monday, January 159:30 a.m. to 5:30 p.m.
Spring Term 2018
Tuesday, January 16, 2018 to Friday, May 11, 2018
DaysHours
Monday–Friday8 a.m.–6 p.m.
Saturday10 a.m.–6 p.m.
Sunday12 noon–6 p.m.
HolidaysClosed March 16

St. Paul Student Center 4

2017 Buford Ave
St. Paul, MN 55108
  • St. Paul Student Center
  • public computer labs
Winter Break
Saturday, December 23, 2017 to Monday, January 15, 2018
DaysHours
Monday - Friday8 a.m. - 5 p.m.
Saturday - SundayClosed
HolidaysClosed December 25-26, January 1 and 15
Spring Term 2018
Tuesday, January 16, 2018 to Friday, May 11, 2018
DaysHours
Monday–Friday8 a.m.–6 p.m.
Saturday12 noon–6 p.m.
SundayClosed
HolidaysClosed March 16

ALERT

The UofM Secure WiFi network is no longer available. eduroam is now the preferred secure WiFi network for University of Minnesota students, faculty, and staff. To connect, choose eduroam from your WiFi settings or network preferences and login using your full University email addressand password. View detailed instructions and WiFi troubleshooting tips. 

More UMN Help

Duluth

218-726-8847 or itsshelp@d.umn.edu

Crookston

218-281-8000 or umchelp@umn.edu

Morris

320-589-6150 or ummhelp@morris.umn.edu

Rochester

507-258-8748 or umrhelp@umn.edu

Consultation Services

Need more than technical support that we provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.

Twin Cities

  • Consult

    Hours vary