Technology Help Desk Services

Twin Cities

The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:

  • University Internet accounts and passwords
  • Campus network, Internet, and telephone connections
  • Email, Canvas, and other system-wide applications
  • software licenses
  • PC and Mac problems

For more in-depth help, we can refer you to specialists.

Twin Cities Services

NOTE: Walk-In locations will be closed starting Tuesday, March 17, 2020.

To follow social distancing guidelines, we are limiting our in-person hours and using the space to more effectively spread out our staff.

You can still receive help!

Recommended Contact Methods

Other Contact Methods

  • Call 612-301-4357 
  • If walk-in support is required, please visit our computer lab in Coffman B60 (East Bank)

Consultation Services

Twin Cities

Consult

Hours vary

Need more than technical support that we provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.

Teaching with Technology Consultations

Instructors, get help designing and creating your online content.

Self-Help Guides

The Office of Information Technology has created a Drupal module that provides the tools you need to create a self-help guide in your UMN Drupal site. We can consult with you on how to implement and use the module. Send an email to [email protected].

Storage & Data Protection Services

If you need to store research, protected, or other types of specialized data, our storage team can help you identify and choose from University and vendor options.

University Information Security

If you have questions about who is responsible for your data, its security level, and applying information security standards, email [email protected]

Video Event Onsite Support

Faculty and staff, get help hosting webcasts of meeting and events.