Technology Help from Our Staff

The Technology Help service desk is your first point of contact when you need technical support for Twin Cities information technology services such as:

• University Internet accounts and passwords
• Campus network, Internet, and telephone connections
• Email, Canvas, and other system-wide applications
• software licenses
• PC and Mac problems

For more in-depth help, we can refer you to specialists.

Services

Recommended Contact Methods

• Chat online 
• Email [email protected]

Other Contact Methods

• Call 612-301-4357 
• Walk-ins: See hours and locations below. Please observe University Policy and public health guidelines when seeking in-person support.

UMN Password Help

• Forgot your Internet ID password? You can reset it on your own by following our self-service password reset instructions. (In order to use the online password reset system, you must have previously set up your 3 password reset questions or an alternate email address in My Account.)

Coffman Memorial Union 101 (East Bank)

300 Washington Ave S.E.
Minneapolis, MN 55455

Get Building Details and Directions

This location is open Monday - Friday, 8am - 5pm.

Blegen Hall 90 (West Bank)

269 19th Avenue S
Minneapolis, MN 55455

Get Building Details and Directions

This location is currently closed. We expect to open this location in the coming weeks and will post business hours at that time. (9/3/21)

St. Paul Student Center 4 (St. Paul)

2017 Buford Ave
St. Paul, MN 55108

Get Building Details and Directions

This location is currently closed. We expect to open this location in the coming weeks and will post business hours at that time. (9/3/21)

Need more help than the technical support we can provide from the service desk or no-appointment necessary walk-in locations? We also offer consultation services on the Twin Cities campus. Our service desk staff can refer you or you can request these services directly.

Teaching with Technology Consultations

Instructors, get help designing and creating your online content.

Self-Help Guides

The Office of Information Technology has created a Drupal module that provides the tools you need to create a self-help guide in your UMN Drupal site. We can consult with you on how to implement and use the module. Send an email to [email protected].

Storage & Data Protection Services

If you need to store research, protected, or other types of specialized data, our storage team can help you identify and choose from University and vendor options.

University Information Security

If you have questions about who is responsible for your data, its security level, and applying information security standards, email [email protected]

Video Event Onsite Support

Faculty and staff, get help hosting webcasts of meeting and events.