IT Feedback Survey Results
Overview
IT user feedback surveys are a foundational component of IT governance, providing direct insights into the experiences and satisfaction of those who interact with IT systems. By systematically collecting and analyzing feedback from users, the University can identify strengths, weaknesses, and areas for improvement within their IT service portfolio. Learn more about the IT Governance process.
Survey Participants
In 2023, approximately 31,000 people, including all University faculty, staff, and a representative sample of students, were invited to take the customized, targeted survey to gather their feedback on University technologies they use.
Service Satisfaction by the Numbers
University faculty, staff, and students who have taken the IT feedback survey over the past 5 years consistently and resoundingly responded that they were satisfied or very satisfied with the University of Minnesota IT services!
Strategy and Decision Making
Survey responses, including free-form comments, are shared with the people who create technology service strategies and make technology decisions: UMN IT service providers. These leaders are responsible for understanding how, when, and why people use the IT service they provide; if people who use their services have a satisfactory experience; if the service is in demand; and more. Based on survey information, industry and regulatory standards, and other considerations, the service owner develops the strategy and roadmap for continuously improving their services.
Purchasing Processes
Survey data helps inform and shape IT purchasing and RFP efforts, ensuring IT services address all key features and functionality faculty, staff, and students value.
Vendor Management
Comments from students, faculty, and staff help us identify specific issues that service providers can bring to vendor meetings. Feedback is used to engage in productive discussions about fixing bugs, enhancing support, and developing new or improving existing features.