The Information Technology (IT) governance process helps ensure that University of Minnesota technology tools and services are strategic, well-supported, and meet the needs of students, faculty, researchers, and staff. While we want to hear from our users throughout the year, each spring we launch a formal input gathering process. We gather broad input via the feedback survey and through stakeholder meetings. The survey is now closed for this year, but we always want to hear from you. Please use the help button at the top right of the page to contact our service desk or use the "Was this page helpful?" form at the bottom of each of this site's pages.

The insights gathered from the survey and meetings are synthesized and shared with IT decision makers to inform planning for IT projects and initiatives as well as budget and compact processes. Other outcomes may include the IT Leadership Community of Practice recommending a formal community of practice, or the formation of informal communities of practice, advisory boards, and communications campaigns. The following workflow depicts the IT governance process. 

IT Governance Process

flowchart depicting the annual IT governance process

The annual process (represented in the image above) includes these steps:

  1. End users are invited to submit feedback surveys.
  2. Preliminary results are shared at end user and local IT staff meetings, and additional feedback gathered through other mechanisms.
  3. The final results are synthesized and used to improve the governance process, to help the Technology Advisory Council make recommendations, and by IT leaders and service providers for service planning, budgeting, and implementation. Communications are sent throughout (see an enlargement).