The University of Minnesota has committed to Work. With FlexibilityFor members of the community who are returning to campus after working remotely, this page provides useful information and resources to help you start using technology on campus again.  

As always, the Office of Information Technology’s Technology Help team is available 24/7 to assist you. Contact information is found in the footer of this and all it.umn.edu pages. To get contact information about system campus technology help, see the right sidebar on this page or visit the Technology Help from our Staff page.

 As we transition to on-campus services, due to an expected increase in demand, please keep in mind that we anticipate longer response and service-delivery times.

Before You Return to Work On Campus

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Prepare Your Devices

Update all your devices to the latest operating system and software. Updated software is more secure, has the latest features and bug fixes, and supports your work and studies best. Some updates take longer than others based on the products you use and when the last updates occurred. 

  • Use Software Center/Self-Service:
  • If you have a separate on-campus device that you haven’t used while working remotely (for example, an office desktop) and you want to update it off campus, it must be turned on in order for Technology Help to find it remotely.

 Helpful Hint: Add a weekly event to your Google calendar reminding you to visit Software Center (Windows) or Self Service (Macs) to check for needed software updates. This will help you maintain your device's security and speed on your schedule so you can keep unexpected required updates to a minimum.

Gather and secure power cords and peripherals to transport them safely to your on-campus workspace.

Hardware Purchasing

From a docking station to support your laptop connecting with your monitor, or headphones or a webcam for participating in meetings, consider in advance what you'll need to allow for extended fulfillment time. Follow your department's process for entering purchasing requests.

When You Return to Campus

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Connect to WiFi

To connect your devices to the University’s network when you are on campus, choose "eduroam" from your network options. To join, you must enter your full University email address and password. Learn more about eduroam.

Connect to a Printer

While keeping it on screen is still best, be sure your computer can connect to your area network printer. Learn how to connect to your office printer:

Learn how to set your office printer as your device’s default printer.

Your University Phone Number

If you’ve had your calls forwarded to a different number, you can cancel call forwarding when you return to campus.

Duo Security: Set Your Default Device and Generate Bypass Codes

  • If you’ve been using a device from your remote workspace to verify your identity with Duo, when on campus you can reset your default Duo device.
  • Have you been using bypass codes to access Duo? These codes expire after one year. Create new bypass codes with these instructions.

Equipment Return & Recycling

If you borrowed equipment for working remotely, and need to return it, contact Technology Help. (If you have the device information contained in the original issuing ticket, it’s helpful to have the computer name from the device ready to share with your technologist.)

Has your University-owned device reached end-of-life? Check your departmental procedures for device lifecycles. If your department or unit is ready to recycle a device, be sure to do so using our recycling service.

Tech Tips for You

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UMN Passwords

Online instructions to reset or change UMN password

Use Password Reset Questions You Have Already Set Up

  • If you've forgotten or lost your password and you have already set up your password reset questions, you can click on the Forgot your password? link on a University of Minnesota sign in page and follow the instructions.

    Set Up Your Password Reset Questions for Future Changes

    • If you want to reset your password without having to call Technology Help in the future:
      1. Log in to My Account using your Internet ID and password.
      2. Click on Set Password Reset Questions on the left side.
      3. Fill out the three question and answer combinations.
      4. Click Submit and you’re all set to reset!

    No Time and No Password Reset Questions? 

    • If you haven’t set up your password reset questions yet and don't have time to do so now, call Technology Help(For security reasons, passwords cannot be reset via Technology Help's email or chat functions.)

    Software

    Software: To ensure a smooth transition back to campus, before you return, update your University-owned device to the latest operating system and software. Updated software is more secure, has the latest features and bug fixes, and supports your work and studies best.

    NOTEThe amount of time necessary for updates will vary based on such things as the products you use and when the last updates occurred.

    Updates: Visit Software Center (Windows) or Self Service (Macs) on your device to find software and updates in advance of your return. If you encounter any issues Technology Help can assist you remotely.* 

    *If you have a separate on-campus device that you haven’t used while working remotely (for example, an office desktop) and you want to update it from offsite, it must be turned on in order for Tech Support to find it remotely.

     

    Hardware

    Connect to your network office printers 

    Connect to other non-network printers

    Hardware Purchasing for Departments 

    • From a docking station to support your laptop connecting with your monitor, or headphones or a webcam for participating in meetings, consider in advance what you'll need to allow for extended fulfillment time. Follow your department's process for entering purchasing requests.
    • Purchase.ahc.umn.edu (for HST)
    • Hardware Purchasing Site (for non-HST)

    Connectivity/Network

    Connecting to WiFi (eduroam) To connect your devices to the University’s network when you are on campus, choose "eduroam" from your network options. To join, you must enter your full University email address and password. Learn more about eduroam.

    When should I use VPN? Users who are connected to the network via an ethernet cable do not need to use VPN to access their applications. However, if connected via WiFi (eduroam), users will still need to use VPN.

    Storage

    Google Drive, Google Shared Drives, and Box Secure Storage are the preferred methods for saving documents. It is strongly recommended that you do not store files related to your work at the University on a personal computer.* 

    • Box Secure Storage requires Duo Security two-factor authentication both on and off campus.
      • Note: PHI (Personal Health Information) should never be stored locally on any device. Storage options are file shares (HST) and Box
    • A Virtual Private Network (VPN) connection is needed to connect to files.umn.edu. When you’re working from campus and on eduroam WiFi, you do not need to connect via VPN to access files.umn.edu.

    *If you have been using a personal computer and saving files to that device’s hard drive, you’ll need to transfer files to Google drive.

    Security