Change or Reset Your UMN Password

Your UMN password (also known as your Internet ID Password) is the password associated with your University email address that unlocks many secure resources at the University such as MyU, Google Apps, Canvas, Eduroam, the University VPN and more . 

Throughout this article the word "password" is used in place of "UMN Password" and "Internet ID Password."

This article outlines how to reset your UMN password on your own and also includes helpful troubleshooting tips.

Table of Contents

I Don't Know My Password OR I'm Having Trouble Logging In

If you don't know your password and need to reset it, you can reset it yourself using your Security Question or your alternative email address. If you do not have either an alternative email address or Security Questions set up, contact Technology Help for assistance resetting your password. 

If you don't know your password and need to reset it:

  1. Click Forgot your password? on any University of Minnesota sign-in page.
    UMN Sign In page with INTERNET ID and PASSWORD boxes.  "Forgot your password?" link below PASSWORD is selected.
  2. The Recover Your Password page will be displayed.
    Recover Your UMN Password page with textbox to "Enter your Internet ID or alternate email address." Additional information to "Enter your Internet ID, then answer your password reset questions. Or enter your account's alternate email address."
  3. Enter your InternetID or, if you have set up an alternate or "home" email address for your UMN internet account, you may enter that email address.
    • Your alternate email address can be set in MyU for Students, Staff, Faculty, and Parents/Guardians. Follow Change contact information for updating your alternate email address.
    • For Sponsored accounts, your alternate email is the email your sponsor set up your account with.
    • For a Guest account, enter the email you set up your Guest account with.
  4. Select Sign In

Option 1: Resetting Your Password Using Your Security Questions

After selecting the forgotten password reset option, you can complete the reset using your Security Questions.

If you do not have Security Questions set up: After you have regained access to your account you can add your Security Questions so that you have this as a reset option in the future when you need it.

  1. Answer the three password reset questions that you have previously set up. 
  2. Enter a new password in the New Password field.
    Note: Select Show Password Requirements to learn more about creating a strong password.
  3. Retype your new password in the Confirm New Password field.
  4. Select Submit. A message confirming the successful change to your UMN password will appear.
    Success! You reset your password. If you need to reset your password more than once in a 24 hour period contact Technology Help (it.umn.edu) at 612-301-4357 (1-HELP)

Option 2: Resetting Your Password Using Your Alternate Email

After selecting the forgotten password reset option, you can complete the reset using your alternate email address.

If you do not have an alternate email set up: After you have regained access to your account you can add an alternate email so that you have this as a reset option in the future when you need it, follow these instructions at One Stop.

  1. Log in to your alternate email account. 
  2. Locate the UMN Forgotten Password email from [email protected]
    Example email from accounts@umn.edu titled "UMN Forgotten Password" the first line of the email is the example's temporary password. The remainder of the email repeats the steps to complete the reset.
  3. Copy the temporary password from the email. 
  4. Go to my-account.umn.edu/change-password and sign in with the temporary password emailed to you.
  5. Fill out the password reset form, using the temporary password emailed to you as the Current Password in the form.
  6. Select Submit. A message confirming the successful change to your UMN password will appear.
    Success! You reset your password. If you need to reset your password more than once in a 24 hour period contact Technology Help (it.umn.edu) at 612-301-4357 (1-HELP)

I Know My Password and Want to Reset It

If you know your password and want to reset it:

  1. Log into my-account.umn.edu
  2. On the left, click the Password Management menu.
    Self Service menu, Password Management menu item selected
  3. Select Reset Your UMN Password.
    Self Service menu, Reset Your UMN Password selected
  4. Enter your current ("old") password into the box marked Current Password.
  5. Choose a new password and enter it into the box marked New Password and again in the box marked Confirm New Password.
  6. Click Submit

Troubleshoot Common Password Reset Errors

If you are unable to reset your password while connected via WiFi, connect to the Internet via a wired connection instead and follow the instructions again. If you continue to have issues, please call Technology Help (612-301-4357).

You may get an error message when attempting to reset your password. Follow the solutions below to successfully reset your password.

Password Reset Questions Page Error

Error message "There was 1 error that prevented this form from submitting. Please correct any highlighted fields belowand try again."
This error message appears when you have entered something incorrectly on any page in my-account.umn.edu. Even though the error message says "there was 1 error," it can appear for any of the following errors:

  • One or more of the password reset question answers is incorrect.
  • Your new password does not meet the password requirements.
  • Your new password is not correctly typed in the Confirm New Password field.
    Reset Your UMN Password screen. Error messages "There was 1 error that prevented this form from submitting. Please correct any highlighted fields below and try again" at the top of screen and "You did not enter the same new password twice"  below the New Password textbox

There will be another message detailing what criteria is not met. Carefully correct any issues noted on the page. Click Submit to retry resetting your password.

Password Requirements Error

If you see any of the error messages indicating that your new password does not meet the requirements for passwords, try a different password according to the requirements listed on the page. 

Additional Resources

If you do not have either an alternative email address or Security Questions set up, contact Technology Help for assistance resetting your password.

TDX ID
3953