Set Your Internet ID Password Reset Questions

In order to use the online password reset system, you must first set up your 3 password reset questions in My Account.

Setting Your Password Reset Questions

  1. Sign in to
  2. On the left-hand menu, click Set Password Reset Questions.

    My Account home page with a close up of the left menu options. Set Password Reset Questions is highlighted with an arrow pointing to it.
  3. Click --Select-- to open up a drop down menu of questions. Scroll through the question list to see all the available questions to chose from.

    the drop down menu of possible questions to choose from
  4. Click on the question you want to use
  5. Click in the answer box for that question and type your answer
    • Answers must be 4 or more character in length
    • Answers are not case sensitive
  6. Repeat steps 3-5 for all three question boxes
  7. Click Submit. A message should appear on the page confirming that you have either set up or changed your password reset questions

    set Password Reset Question confirmation message: Success! You have set up or changed your password reset questions. Visit MyAccount if you need to change your password.

Additional Resources

Reset Your Internet ID Password