Technology Feedback Survey Results
Technology enriches your University experience
The University community uses technology every day to advance their studies, research, and work. In 2025, 5,954 staff, faculty, and students responded to the IT@UMN Technology Feedback Survey. They shared feedback about technologies they use to do their work—like Google Workspace, Canvas, Wifi, Zoom, and more—if you participated in the survey, thank you! Technology is here to make what you do possible.
In addition to the survey responses, we receive ongoing feedback through our Technology Help interactions. In 2025, we responded to 174,080 Technology Help ticket requests.
Key takeaways
What IT does well
What IT could do better
Technology Help ticket reliability
Some respondents reported an inconsistent experience when communicating with the Technology Help service desk.
- What we're doing: We are developing and implementing training for Service Desk staff to improve the consistency of our ticket handling and customer experience.
Software availability
Some respondents requested an easier way to find out software that is available to them at no cost or through shared licensing.
- What we're doing about software availability:
- We are working on a customer-facing inventory of vetted software provided by IT organizations across the University
- We are conducting usability evaluations to improve information on software use in the University environment.