TDX: Add an Attachment to a Ticket

You can attach one or more files to a ticket. 

Adding an Attachment to a Ticket

  1. Find the ticket to which you'd like to add an attachment.
  2. Click Add in the ticket taskbar; then select Attachment.
    Ticket taskbar. Add dropdown expanded. Attachment highlighted.
    The Add Attachments window pops open. 
  3. Select Browse and find and choose the desired file.
    Add attachments window. Browse... button highlighted.
  4. Click Open. The file populates to the Add Attachments window.\
  5. Click Upload to add the file to the ticket.add attachments window; browse button highlighted
    • You can attach additional files uploading them one at a time.
    • Any files added appear below the Requestor information in the Attachments block on the right side of the General tab within the ticket.
  6. Click View in the attachment block to view the file.
    attachment block; view links highlighted
    Note: You can click the name of the attachment to download it but many attachments will not display properly when downloaded.