Software Center (ConfigMgr): Manage Applications on Your University Windows Device

Software Center is a desktop application used by OIT to deliver applications, software updates, and Branch upgrades to Managed University Windows devices using Configuration Manager (ConfigMgr). Software Center allows you to install/uninstall available applications without administrator privileges. Read the Software Center user guide for more details. Software Center requires an internet connection to properly function.

This article will help you complete the following:

Launching Software Center

  1. Click on the Windows Menu  (also known as the Start Menu).
  2. Type Software Center.
  3. Open the Software Center app Software Center opens. The Applications menu item is highlighted with available apps listed to the right.
    Software Center on the Applications page with a menu of options for Applications, Updates, Operating Systems, Installation status, Options, Device compliance

Installing an Application

  1. Launch Software Center.
  2. Select Applications from the menu, if necessary.
  3. Select an application you would like to install.
    1. This example uses Cisco AnyConnect Client.
      Software Center window with Applications selected from the menu. Tabs for All and Required are shown and the window is in the All tab. Cisco AnyConnect Client selected from the list
      The application's page opens.
  4. Select Install.
    Cisco AnyConnect Client application page with information about the status, version, date published, etc of the application. Buttons to Install or Schedule. Install is selected.
  5. The Installation status section appears and the application begins to install. You can monitor this page and use the Cancel button if you started the installation in error.
    The Cisco AnyConnect Client application page now shows the application is installing and there is a button to Cancel.
  6. Once the application has successfully installed, you will see the status has changed to installed.

Removing an Application

  1. Launch Software Center.
  2. Open the Installation Status tab from the left menu. This shows a list of applications already installed on the computer via Software Center.
  3. Select the application you wish to uninstall. The application's Installation status page opens. 
    1. This example uses Clearspan Communicator.
      Installation status tab selected from the menu. In the Installation status tab there are options to list All or Upcoming and the page opened by default to All. Clearspan Communicator is selected from the list of applications.
      The application's page opens.
  4. Select the Uninstall button.
    • If the uninstall button is greyed out, the software is required and cannot be removed.
    Clearspan Communicator application details page with a button to Uninstall
  5. The application begins to uninstall.
    1. You can monitor the application page and use the Cancel button if you started the uninstall in error.
      Clearspan Communicator Application details page showing the application has begun uninstalling. There is s button to Cancel.
  6. Once the application has completed uninstalling, you will see the status has changed to show it is no longer installed.

Manually Installing Updates

  1. Launch Software Center.
  2. Open the Updates tab. There will be a list of updates if there are any pending for your device.
    • Note: The updates might be listed in various states (e.g already installed, waiting to install, or pending restart).
      Updates tab selected from the menu. A list of All pending updates for the device are shown.
  3. Double-click an update to open it.
    • If the update hasn't been installed, you'll be able to install it right away or schedule it to install outside of your business hours.
  4. Select Install. The update will begin to download and install in the background.
    • Note: The install time for a feature update can take up to 3o minutes or more depending on your device.
    • Select Schedule to schedule the update outside of business hours.
  5. Select Restart once the installation has completed.
    • Note: The restart time for a feature update can take up to 30 minutes.

Proactively Installing Updates

  • It is recommended that you proactively install updates as soon as you receive a notification that an update is available. 
    • The notifications will allow you to set an update time to install automatically after your business hours.
  • Do NOT ignore update notifications. If you ignore them, your device will install updates and restart unexpectedly, potentially resulting in data loss. 

Checking Your Device's Maintenance Window

A maintenance window is a period of time when changes to a device can occur (e.g. updates). The default maintenance windows for centrally-supported devices are:

  • Daily from 10:00 pm-6:00 am 
  • All Saturday

If a device is not centrally supported, the unit's IT office sets the maintenance window. Updates are generally configured to restart only during a maintenance window. 

Note: A device with no maintenance window, updates and restarts at any time. 

  1. Launch Software Center.
  2. Select Installation status from the left menu.
  3. Select Upcoming. Your Next maintenance window will be listed.
    Software Center, Installation Status. Upcoming highlighted. Filter menu = Applications; Sort by menu = Status. Text: "Software Center performs system maintenance tasks outside of your business hours. Your IT organization requires tasks such as installing applications or applying updates to keep your computer secure." Next maintenance window info highlighted.

Setting Your Business Hours

Business hours are the period of time that a user typically does their work. By default, the business hours for all devices are 5:00 am-10:00 pm, Monday-Friday. If you need to, you can change your business hours. 

  1. Launch Software Center.
  2. Select the Options tab from the menu.
  3. Under Work information:
    1. Use the Business Hours: From and through drop-down menus to select the earliest and latest hours that you use the computer.
    2. Select the checkbox next to the days of the week that you typically use this computer.
      Software Center, Options. Work Information. Text: "Indicate the hours that you typically work. Some software can be scheduled to install outside your business hours. Make sure that your settings allow at least four hours each day for system maintenance tasks." Business hours from/through and Days checkboxes highlighted.

Troubleshooting Errors

If you encounter an error, please contact Technology Help.

 

TDX ID
3993