Self Service (Jamf): Manage Applications on Your University Mac Device

Self Service is a desktop application used by OIT to deliver applications, software updates, and OS upgrades to Managed University Apple devices using Jamf Pro. Self Service allows you to install available applications without administrator privileges. Watch the Self Service Overview video from Jamf Software for more details. Self Service requires an Internet connection to properly function.

This article will help you complete the following:

Launching Self Service

  1.  Click on the Spotlight icon  in the top right of macOS (Cmd + Space).
  2. Type Self Service and select Self Service from the search results.
    Spotlight search with "Self Service" typed in and the Self Service app selected
  3. The Self Service application will open.
    Self Service application Home page. The side menu has options for Home, Browse, Notifications, History. The Home page shows Featured items and a section to Browse.

Installing An Application

  1. Using the Search bar, search for the application you want to install.
  2. Select the Install button.
    1. The application version that will be installed is shown on the Install button. For this example, the button Install 3.0.16 will install the 3.0.16 version of VLC media player.
    Self Service application with side menu showing a search bar, Home, Browse, Notifications. The search bar has "vlc" typed into it and the search results shows VLC application.
  3. Select the Install button. The button will become a progress wheel until it is complete.
  4. When the application completes, the button will change to a green check mark with the word Done.

Manually Install OS Updates

Apple Software Updates can be run from the Featured section on your Self Service Home screen. This action will not install macOS Major version updates, for example, it will not upgrade from macOS Catalina to macOS Big Sur. 

  1. Select Home from the left menu.
  2. Locate the Featured section. 
  3. Select the Update button under Apple Software Updates to check for and install available macOS software updates.

Manually Installing Application Updates

You can choose to manually update software in Self Service outside the automatic update periods.

Note: If you have not disabled Notification Center in macOS, Self Service will use macOS Alerts and Badges to notify you of available application updates. 

To manually update an application Self Service: 

  1. Select Notifications from the left menu.
  2. Select Update next to the application you want to update.

Logging into Self Service

Some items may require logging into Self Service to access (e.g., some printers, licensed software, software with department specific settings). 

  1. Select Log In from the bottom left corner of Self Service. 
  2. Login using your UofM Internet ID and password.
    1. Your Internet ID is your University email address without the
    Self Service login page with textboxes for Username and Password. Below the sign in information is a button to Cancel and a checkbox to Remember Me.