The TeamDynamix platform has two main areas: the Client Portal and Users (TDNext).
- Client Portal: the Service Catalog and Knowledge Base side of the platform. See Log in to the Client Portal for more information.
- Users (TDNext): the Ticketing side of the platform where you will work on any classification of tickets in the tool.
Logging in to Users (TDNext)
- Go to TeamDynamix.
- Select Users.
- Use your UofM credentials at the Single-Sign On window. A Welcome to TeamDynamix pop-up window will open and alert you to any notifications.
- Select the View Applications button at top left. A menu with various icons for each application in TDX opens:
- Select U of M Tickets to access the main ticketing application. The center of the screen will open into the ticketing application, and an application tab will appear under the View Applications button so that you can toggle between applications quickly.
- Click the View Applications button again and select My Work. The center of the screen will open into the ticketing application, and an application tab for My Work will appear under the View Applications button.
- See Use My Work application for how to use this application
Other Applications to Note
- Those who work with tracking and managing assets can select the Assets/CI application from the Applications menu.
- Those who work with the Provisioning and Access Request (PAR) team on approvals can select the ARF Tickets application from the Applications menu.
- Some users may have a Desktop set up for your area of the U of M Tickets tab. If not, there are several ready-made reports for you to create your own Desktop. SeeCreate a Desktop for more information.