Self-Help Guide


WiFi: Troubleshoot Your Connection

Did you know that many WiFi connectivity problems are the result of settings or other issues on individual users’ computers, phones and other mobile devices? The good news is many of these can be easily fixed.

Here are seven issues that can affect your WiFi connection and what you may be able to do to fix them.

Note: One effective way to diagnose a potential WiFi problem on a computer is to connect it to the Internet via a wired connection. If you are unable to connect to the Internet via a wired connection, there is an issue with your computer. In those cases, a visit to a Technology Help walk-in location where staff can help you diagnose and fix the problem.

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