Change Control Contacts and Procedures
Oracle's PeopleSoft applications are the basis for a great number of the University's mission critical functions. Other enterprise applications integrate with PeopleSoft to provide specific functionality to select user populations. The Application Change Management Team (PeopleSoft and Web) publishes the information below for University of Minnesota business analysts and technology staff who are authorized to access these systems.
During Business Hours
Email [email protected].
We are available:
- Monday – Friday: 7:00 a.m. – 4:30 p.m.
- During production migrations on Sundays 6:00 a.m. to 12:00 p.m. (noon) according to the Change Control Schedule
Contact the migrations team in the On Call site. If you do not have access to this site, please call the Technology Help service desk and request the OnCall Migrator.
On Hold After Build Has Been Approved
- Change management teams may place a request on hold to work with developers to resolve any migration issues. When the issues are resolved, the request will be removed from on hold and will migrate in the next migration window.
- If developers or functional staff need a request to be placed on hold after it has been approved for migration, please call a member of one of the Application Change Management teams listed above. It is important to make contact with someone before the migration begins.
IT Governance Center Communications
We will use portlets as the primary means of communications/hand-offs. Both migrators and developers are responsible for monitoring their portlets to see when a request is ready for their action.
In the case of an emergency (critical) migration, we will use email to communicate any exceptions and the expected turn-around time.
Production Migration Hours
Production migrations take place on Sundays 6:00 a.m. to 12:00 p.m. (noon) according to the Change Control Schedule.