How to Get Technology Help
Get support for technology questions and issues in a way that gets you answers as quickly as possible.
Technology Help and IT Service Desks
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Twin Cities
Technology Help
Technology Help is available for system-wide applications such as WiFi, email, or Canvas. We can also help with issues related to University-managed computers and mobile devices.
Connect with a Technician
The best methods for contacting a technician are:
- Submit a Technology Help Request Form
- This form requires login and is available for current students, staff, and faculty.
- If you cannot log in, use the Password options on the right or use an alternate contact method.
- Chat online - Now via the Goldy chatbot!
- Use the Open Chat Icon in the lower right of this page to start a chat.
- Visit one of our in-person locations
- See hours and locations below.
Other contact methods include:
- Call us at 612-301-4357
- Email us
Twin Cities In-Person Locations
Our in-person locations offer assistance with system-wide applications such as WiFi, email, or Canvas, as well as Desktop Support appointments for University-owned devices.
| Location | Summer Hours | Directions | University-Managed Device Appointments |
|---|---|---|---|
| Coffman Memorial Union 101 (East Bank) | Monday-Friday 8 a.m. - 5 p.m. | Get Coffman Address and Directions | Make an appointment at Coffman |
| Blegen Hall 90 (West Bank) | Desktop Support for University-managed devices by appointment only | Get Blegen Address and Directions | Make an appointment at Blegen |
| St. Paul Student Center 4 (St. Paul) | Desktop Support for University-managed devices by appointment only | Get St. Paul Student Center Address and Directions | Make an appointment in St. Paul |
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Crookston
Crookston Computer Help Desk
Kiehle Building
Room 131
2900 University Ave
Crookston, MN 56716
Phone: 218-281-8000
Email: [email protected]
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Duluth
Duluth TechCenter Help Desk
Kirby Plaza
Room 165
1208 Kirby Dr
Duluth, MN 55812
Phone: 218-726-8847
Email: [email protected]
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Morris
UMN Morris Help
- Email: [email protected]
- For urgent classroom-related issues: use the Morris Classroom Support form
Other contact methods include:
- Phone: 320-589-6150
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Rochester
UMR IT
University Square
Room 394
111 S Broadway, Rochester, MN 55904
Phone: 507-258-8887
Email: [email protected]
Quick Links
Reset your UMN Password
- You can reset your UMN password yourself if you have Password Reset Questions or an alternate email address set up for your account.
- If you haven’t already set these, you must call Technology Help for assistance: 612-301-4357.
Look Up a Ticket
Check System Status