You might wonder, “Does our product meet the standards of what makes something usable?” Heuristic Evaluations allow your team to examine your product against a set of recognized usability principles.
This service is not a replacement for talking to your users, but rather a way to find noteworthy problems and address them before users have to point them out for you.
From this process, you will learn:
Expert methods to view your product or service from a different perspective
Areas where your product performs well, and issues that would affect users if not addressed
A way to get feedback when users can’t easily access or use your test server
What issues to prepare your help desk to handle
Where training is most needed
In this four-minute video Jakob Nielsen explains the heuristic evaluation method, which allows you to judge a user interface design based on general principles for human-computer interaction:
