TeamDynamix (TDX), the enterprise IT Service and Asset Management tool being used by many service desks at the University, also provides tools for managing knowledge. In addition, OIT has developed tools for publishing and organizing knowledge on UMN Enterprise Drupal websites.

TDX knowledge is integrated into the TDX ticketing applications, which together enable the Knowledge Centered Service (KCS) methodology. The KCS methodology helps service desks to capture knowledge, solve incidents faster, and enable self service.


  • TDX Knowledge Base: a centralized repository for storing, organizing, and sharing information. 
  • Custom Drupal Modules:
    • Self-Help Guides Module - For organizing knowledge on a UMN Enterprise Drupal site.
    • IT-Knowledge Import Module (coming soon) - For importing knowledge base articles from TDX to an UMN Enterprise Drupal website.