BeyondTrust (Bomgar) is a safe secure and private way to allow support personnel to view and control your computer. Your technician will not be able to view any information you do not want them to see and you will be able to see what they are doing at all times. This guide will assist you in the steps required to start a BeyondTrust (Bomgar) support session with Firefox.
Instructions
- Go to remote.umn.edu.
- You may follow the link provided, or you can type the web address into the web address bar.
- Make sure you are typing the link into the address bar, and not a search engine:
- Scroll to the bottom of the page and enter the session key provided by your technician.
- If you are not provided with a session key, you may click the name of your technician on the right side of the page.
- If you cannot locate the name on the page, refresh the page by pressing the refresh button at the top left corner of the screen or pressing Ctrl + R for Windows (Cmd + R for Mac) on your keyboard.
Once you enter the session key or click the name, a file will download. You will see a window like this:
- Click Save File
- In some cases, Java may block the BeyondTrust (Bomgar) client from downloading. You will get the following error message, and you should click Allow. If you do not get this error message, proceed to Step 5.
- A second dialogue box may pop up:
- Select Allow Now from the drop-down menu, and click OK.
- In some cases, Java may block the BeyondTrust (Bomgar) client from downloading. You will get the following error message, and you should click Allow. If you do not get this error message, proceed to Step 5.
- Open your Downloads by clicking the icon in the upper right corner.
- Click on the downloaded BeyondTrust (Bomgar) file. You should see the following window:
- Your request for a screen sharing session will appear for your support personnel to accept.
- Choose the Allow button in the screen that pops to enable the technician to see your screen
- Select the Allow button in the screen that pops to enable the technician to see your screen
Note: After the remote support session is ended, the software is automatically removed from your computer.